“Asda said they will promise to keep the prices down on essential items and they have they have changed the price of tissue the cheap toilet roll so many times in the last year and other items putting prices up on eggs and stuff and other cheap items that have promised to keep down and they keep putting up example the tissues was £1.89 and promised to stay like to help with cost of living then few months gone up to £1.97 then a few months later £2.15 then few months later £2.40 is this fair doing this . This is not the Asda promise”
“By far the worst online shopping I have experienced. NOT once have I ever received all the items I have ordered. I always receive substitutes (which are not healthy) and a few items are always out of stock. I will NOT be shopping with asda again.”
“i had a home delivery today at 10.00 pm had a lovely lad keenan very helpful he packed my bags for me as I have arthritis he was so kind i wish you had more kind lads like him on home delivery.
Mrs Sharon carter Minworth asda.”
“I'm randomly Asda customer, not a big fan but today something different has happened! Coming on M27 from Portsmouth to Southampton with my little car, I was basically let down by my car, only 30 miles pH on the motorway! Behind me it was a delivery van from Asda, has noticed I'm in trouble and basically the guy has slowed the traffic, careful behind me up to the first exit. I've stopped my car and the Asda driver has rushed to me asking what's wrong and how can he help.
Thank you Asda, thank you kind driver
To everyone please ignore the bad reviews, one day Asda will help you”
“Made an order for groceries to be delivered and did not arrive yet clearly states on the Asda app that it has been delivered? Now need to wait 5 days for my funds to be refunded and has left me starving. This has got to be the worse service imaginable and will never be an Asda customer again. I was at home waiting for my delivery and did not arrive. This is disgraceful and still have not notified me why my groceries did not get delivered by the driver. Do not understand what has happened to Asda. Used to be a great service and now gone right downhill.”
“Asda have gone down hill under new ownership. I have had Asda deliveries for many years but have now cancelled my delivery pass and plan to shop elsewhere after terrible service. From deliveries not turning up altogether or hours after the booked slot. The food that is delivered is regularly damaged or of very short date. Frozen food is often thawing due to many of the delivery vans freezers not working properly. It is impossible to speak to anyone within store and the international call centre just reads off a script but are unable to help in anyway.”
“Despite the constant repeat problems with Asda .. the worst has to be the substitute and there are ALWAYS many!!! So I ask for mozzarella cheese balls and your sending me Greek salad cheese???!!!! SERIOUSLY??? I already have grated mozzarella cheese coming in my order so ...
WHY Don't YOU USE YOUR BRAIN AND SEND ANOTHER ONE OF THOSE INSTEAD.. it is is clear that common sense is a major missing component of this supermarket and even the drivers agree!!!! Some of the subs I've received are so far off the mark ... And on top of this they claim something is out of stock and yet you go online and fine it's actually available to buy.. can't wait to for offers to end so I can go back to Sainsbury's because Asda has gone down hill in a major way.. that includes the price of their food too”
“Asda's online shop has become disgusting over the last year.
Company managers do not monitor the availability of goods.
Place an order, while paying for urgent delivery, and at the same time, half of the order is not delivered due to the absence.
As I understand it, the Asda company displays the availability of goods on the site, even if it is not available, in order to attract the buyer with a large selection. If you approach the legal side, this is a common deception, but in general it can be called quackery.”
“I went into the Birkenhead Asda and I had the most kind and helped me more than he will ever know .
Jason was just the one of the most amazing people o have ever met at a time when I was so distressed and couldn’t think straight thank you Jason . I know I will repay you one day what ab absolute asset he is to Asda.”
“Is unbelievable I order malboro tabacco…
Is unbelievable I order malboro tabacco 4 pack they sent me 2 gold leaf instead. When I placed the order was in stock wway put in stock if you no have? I tell you why : because I searched malboro tabacco for 3 days they " put in stock" for keep the costumers. Now I don't like gold leaf I ask to send a driver to collect but told me: you can give to the driver next delivery. But I no want nothing to do anymore with asda I close my account I go sainsbury or tesco are much professional. I put a note on filters extra slim : please I need EXTRA SLIM NO SLIM. DO NOT SEND SLIM. I GUESS WHAT THEY DONE ? THEY SENT A SLIM FILTERS. Yeeeeaaaa
I want refund on 2 bag tabacco need to send someone to collect I want refund”
“NO LONGER SHOP HERE
Hoping asda would become, under the previous owners better, but no it became worse. Not only customer service becoming worse and very argumentative if you encountered faulty products, on return, but also show no compassion. The food is failing in quality and no longer the standards it used to be, bread goes stale quicker, clothes last only a few washes, and fruit and veg goes off within a few days. The meat, also goes off within a few days, although the date is a good date. I have watched the store, becoming disorganised and looking very untidy, on the point of dirty. The asda stores are lacking in so many ways now, that after a year shopping between aldi and tesco, I am happier and more content, plus I save thirty, to fourth pound at the till, and my food lasts. So better all round. Best jump I ever made.. although I must admit, it was the convenience that kept me at asda for so long, in the end it was worth the push asda gave me, to go elsewhere....thank you ASDA, the only thing you got right, was to loose custom!”
“I live in Cheltenham, Glos and have used Asda home delivery for a number of years now. The service I receive is excellent. Delivery is always made at the time requested. In addition, the delivery drivers are very friendly and efficient and always willing to help bag up food items. Now and again there are a couple of substitute items included. But that's absolutely fine and to be expected. The vast majority of the items I order are successfully included. I wouldn't hesitate to recommend Asda home delivery service to anyone else.”
“I've had 2 deliveries so far from asda and both times they have missed loads of my delivery, 1st time I done refund online and told me no to a refund, so had to phone up about it and get refund that way which was £15. 2nd time was today missing 10 items worth over £16 phoned again was told to wait yo see if driver comes back with the items if not I will get refund, this shopping is not for me its for my elderly mum that can't get out so really annoyed canceled delivery pass and going back to sainsburys never had a problem with them wish I stuck to them in the first place”
“We had a very bad experience today at Asda as one of the customer service at Self Scanning till, named Fay, refused to do quality check after our bill was £97.12 and told us that we didn’t scan two bottles of milk and that we need to scan all the items again. But then we did scan all the items and the bill was exactly the same…£97.12. We got really upset as we r coming to Asda for the last 20 years and every single week of the year. This attitude was very unprofessional as she accused us for nothing..leading us to think to not go to Asda no more.”
“I would like to worn every one about your Information Asda have .
I worked as a Asda delivery driver and was shocked about what I seen .
Smith down road Asda sefton park
You frozen food was defrosting in back of shop then refrozen.
You information was left in vans and in car park bin .
This information has named.adresses and phone number of customers.
I was treated like a robot not a human I was starting employment right away no training just get out there .
I was forced to hand my notice in because I spoke out about people's safety and security of your information.
I got told that I was smoking in van so that I must resign raver than being dismissed because I will not get a nover job I have more”
“Asda Lavender Hill, Clapham. I booked a time slot for grocery collection between 1-1.30pm. My groceries were not ready by 1.45 so I arranged to come back after my meeting that finished at 3. I got there at 3.15ish, called collection and told them I had arrived. 10-15 minutes later the worker Peter, sauntered down. I told him how long I had been waiting, he said it's not his fault. I said an apology would suffice. He said he's not apologising. Peter said if I kept taking he couldn't give me my groceries. I said that he was basically telling me to shut up. He then came out with my groceries, I opened my boot, he plonked them on the floor, didn't ask for ID, and walked off. Asda did not take my account of what happened into consideration.customer service was awful. Peter said he does not represent Asda. I will never use any Asda stores again and am very very disappointed.”
