“Will not be using Asda home delivery again or visiting their supermarkets after being let down with an expected & important delivery & being fobbed off by customer service who passed off their mistake by blaming my bank, but as I discovered from my bank it was Asda's incompetence not my bank.”
“Would never order anything online again and their customer service is appalling. Paid for garden furniture and waited and waited for it to arrive. A very large and relatively expensive item was lost in the post butAsda were happy for the status quo to continue. We were expected to chase the delivery company Arrow XL (even had to contact their Chief Exec who could not find the item. Eventually ordered the item again some 6 weeks later and cancelled the first one. We're offered a £15 e voucher as compensation for the calls and time taken off work - iwouldn't like to think how little Asda pay staff if they honestly believe that is compensation for 2 days off work.
Anyway, put the e voucher towards a bin online...went to collect it from our local store as arranged.... And it hadn't arrived....we waited a further week and it still hasn't arrived!!!
Perhaps Asda should stick to groceries and leave larger items to the likes of Tesco? Customer satisfaction and service is clearly not a priority from ur experience!”
“I've shopped most of my life with in a different town but Blackburn asda staff are so rude, they never listen to what customer has to say and if try and put your point forward they tell you to leave store. In the space of 3 months I've had the worst ever experience from the Blackburn asda. I'm well upset it's put me off going back their as my weekly shop was always from asda.”
“Excellent service , needed help to find more than one product and was helped by polite friendly staff. I needed help at the till as I needed another trolley and an assistant helped by wheeling a second trolley to my car. Overall a delightful trip to Asda”
“Bought a uhd tv in January 2017. Worked perfectly until August. Took it back to tystore for an exchange after confirming there was one in stock. Turns out the replacement was £150 more than the one I bought although the same model. All I was told by the manager who was dealing with me was that he couldn't let me have a to costing £500. No attempt to reach a compromise for the inconvenience and walked off in a huff when I said I wouldn't buy from Asda again”
“This is the absolute worst company I have ever ever bought from ! I used their online shopping Asda Home to buy a few items. I bought two cushions and they sent me two absolutely wrong cushions....two cushions that I didnt even buy !...No note to say why !
When I went into store to return them I simply couldnt believe the stupidity and imcompetence of the staff !!...They couldnt find a pair of scissors and tried to use pliers to cut a wee girls balloon string that was standing beside me as I waited for someone to deal with my return !!...THREE female staff memebers at customer service didnt know what to do concerning my return !....This all happened after I was standing 10 minutes at the tills at the household department and was told the tills closed at 6pm !....It was 5.45 !.....Never ever have I ever experienced anything as horrendous and the staff were like zombies apart from one lady who complained to me the younger staff couldnt count .....it was all so very very embarassing !.....Never will I shop with this company again. I have let all my family and friends know to stay away and if you are reading this review I advise you to stay away completely as the stress and unprofessionalism is very concerning !”
“Shocking experience from start to finish! Delivery booked for 8-9pm did not turn up until 10.30pm!!!!!
They offered a discount of £1 - genuine!!! The customer service manager and team were as unhelpful as they come, they are unable to come off their script and have no power or even the ability to contact their own drivers. Spent over 40 mins on the phone and they could only say sorry but you will just need to wait and it will arrive tonight.
The driver then advised that the reason he was late was because his boss kept adding orders to his sheet, so he was continually behind. Greedy company and no investment in customer service, the first agent was clearly not listening and typing as you could hear her tap tap tapping away and then proceeded to answer my questions from a script as they were not the answers to questions i had asked.
Would never use again. As when you are ordering your shopping you are not agreeing a time they will deliver it when they see fit. There terms and conditions say they are not responsible for the time of delivery. Their online tracking system also was not working.
Just a shambles of a company and service - AVOID”
“Great prices and excellent service for online shopping. Usually arrives on schedule, and they send a text message if running late or arriving early.
Great product selection by pickers also. Shopping always arrives in tip top condition!”
“Sent my husband into my local store to buy veg only to find you now have to buy garlic in bulk. He could not buy a single bulb but a pack of around 8 to 10 bulbs. Who buys that much garlic? Most recipes call for one or two cloves. Why am I being forced into buying food to throw away? First carrots now this!”
“I have ordered from Asda many many times. The website is easy to use and there is a lot of choice and great offers and my shopping bill al2ays comes lowest at Asda. However, I get so many substitutions and some are just no way near the original product I ordered. The last time there were 10 substitutions and this is really not helpful when planning for kids summer camp lunches. You don't know if you will get what you ordered. If you don't go for substitutions then loads of items won't arrive. The driver is always friendly and helpful.”
