“Click and Collect Asda Gosforth. They’ve installed lockers. Couldn’t get mine to open so what should take a minute or two took nearly 30 minutes. Had to wait for a shop assistant to stroll over. He then told me “some are stiff” 😳. If myself and another couldn’t open the locker it’s more than just “stiff”. Would have been easier picking up my 4 items in store. NEVER AGAIN!”
“Bought a pizza from the make your own counter, I have never tasted such a bland, untastful pizza, processed ham, tasteless pineapple and cheese all slopped in the middle of a pizza tastless base, I think its time asda started putting the costomers input first and use fresh sliced ham, tasty real pineapple, and all fresh toppings, and not use an ice cream scoop for portion control, the staff on this counter at Scunthorpe Burrigham Road, are like robots, they ask what toppings you want and then it's a pre set routine from then on, I will never ever buy that rubbish again,old pizza out the garbage tastes better, disgusted, sort yourself out Asda 0 is what score I would give and thats too much.and Im not after a refund or gift voucher just to change my mind, just change pizza's please, I shop at Morrisons now much better.”
“Great! About time!! Good for Morrisons. Don't hold your breath for Asda to follow suit though. Read below from Daily Mail. Just a tiny bit of a big article...........Now, one of the big four supermarkets is bringing back staff at 1,000 ‘express’ checkouts in response to shopper anxiety about using the self-scan tills.
The move is part of a drive by Morrisons to improve personal service and win back shoppers who have deserted to no-frills budget stores like Aldi and Lidl. END. Shoppers at this very expensive chain (asda) can easily force the hand of this company by refusing to use self service.”
“Was not allowed to use toilets nower else in the vicinity and was shopping in asda at the time was told toilets shut at 6 but store open til 10 or 11 at nite. Ridiculous! I am a disabled pensioner n am disgusted with asda staff.will never go ther again”
“What a waste of time,waiting in a queuing up to pay for goods. The ratio of tills opened to customers waiting was a disgrace. What is the end game here, close the tills and force customers to use self service, this avoid paying till staff, who have already been stopped helping elderly customers from packing bags, which would help to move the queer along. No wonder the likes of Aldi and Lidl are doing so well, at least there, you know how the system works and tills are opened when queer build up. Wake up Asda, our once favourite shop, is fast losing ground and customers.”
“I went into Asda in Folkestone today and was totally shocked at their prices for everything. Morrisons is bad enough but this really is way over the top. Not just their food prices either but electricals etc also. For instance...a Morphy Richards soup maker was seling for £65!! yep, that's what I said, £65. I paid £40 for mine elsewhere. I would say where but cannot remember. It was not long ago. To add insult to injury nearly all the checkouts were self service. I have never ever seen so many in any other supermarket. If they want to do that they should offer discounts for using them. After all, the are saving a mass of money aren't they. How? Because for every self service checkout they are saving one employees wages. Go figure. What has happened is that their prices continue to rocket. Thank goodness they were not allowed to merge with Sainsburys!! Needless to say I did not buy anything.”
“Well Well Well ! :(
Well Well Well ! What a total disaster Asda online are eh ! Yep you guessed it ! My order was cancelled as they were "out of stock "and after talking with some very poorly trained and unconcerened "Customer service person" ! who insisted on talking over me ! I was told
1. They were out of stock
2. They are not a wholesaler ! Seriously that is what I was told !
I ordered £60 worth of coffee .. the only brand I drink..... and it was on offer and it was in stock when I ordered it 3 days ago and this morning on the day of delivery they charged my card... It was extremely inconvenient for me to arrange to be home at delivery time as I could have spent the whole day in Brighton.. so it was total waste of my time !
And then they had the audacity to offer me 4 free deliveries over the next 4 weeks ! Ha Ha and trust them again ?
Judging by ALL the very similar reviews ... I am not alone .... and that is just the folk who bothered to leave one ! The rest of disappointed and let down customers dIdn't even bother... they just won't use Adsa ever again ! I can tell you this Asda , that the most imortant people who walk through your doors and shop online are us ! your most important assets and without us you are nothing ! Sadly this is the way you appear to be going ! Will I get answered,Will I get a satisfactory conclusion ? will it even be escalated ? I won't hold my breath....
P.S ! They just sent me a customer service questionaire ... Why ? Will they follow it up ?”
“After a long trip on the motorway we called in to Asda at Wakefield and decided to have a much needed coffee. We paid £4.80 for two lattes and it was revolting, and not very hot. We had a few mouthfuls and couldn’t drink anymore 🥴 . What a waste of money. We didn’t go back to the young girl that was serving because she was making drinks, taking orders, taking the money and quite frankly we didn’t want to put anymore pressure on her. We use your Barnsley branch as well and the staff are lovely there but they can’t get coffee right either. Is it the machines, the coffee you use or lack of staff training ?. When I pay good money I expect something decent for it.”
“Don’t expect people to pay full price for products if you can’t afford a single cashier, taking 20+ items to self checkout is ridiculous, every other item needs to be approved by staff ( oreos, raspberries...) 5th time staff had to assist i left, not shopping at Mandeville Road Asda store ever again”
“Not only the drive didn't ring the bell when got here, called he just drove away. 1h after the estimated time I called the customer service. Patricia hung up on me... the 2 lady put me on hold for over 10 minutes... the only useful person was Alan who actually helped. The online shopping was designed for make life easy and in stress free for costumers. I guess Asda's didn't got the memo...”
“Ordered Click and Collect from ASDA Westbrook Warrington, I was kept waiting over 35 minutes despite several complaints to the Customer Service desk lady, who I have to say seemed to find it rather amusing. Click and Collect, Click and Wait would be more appropriate.”
“My delivery due to some online fault was booked for wrong time! So obviously I missed it!! They couldn't rearrange it for the same day. Only for the following! Even when I explained that it wasn't me to blame. Furious I am. They definitely lost their big and loyal client. 😤😡🤯”
“Got a buy back guarantee when I exchanged some pounds to euros a few weeks ago. Have been to the bureau de change at asda Trafford Park twice already to get my left over euros changed back to pounds and have still not been able to do it.
The first time the desk was closed: back in 3hours, today they didn’t have enough money in the till to do the exchange.... I only have €40 to change!! Ridiculous. Will be complaining to the store manager if my guarantee runs out before I can change them back”
“I managed to buy half my fruit and veg loose today at Asda. Took my own bag, weighed the product and no plastic bags. Keep it up, few more produce and we,re getting there. Thank you .”
“I bought some of your own brand sparkling sugar free lemon and lime - any chance of putting ANY flavour in it?? It's sparkling I'll grant you that but there's absolutely no flavour in it whatsoever.”
“Ridiculous, just gone to get euros and needed my id to pay with card but she said if I came with cash I wouldn’t need id. Also if I spent 500 on my card in store I don’t need id - mad mad mad 😡 she said it was fraud, myself not sure they understand what fraud means !!!!!!”
“I order often from Asda for delivery
Last time I order blue cheese which came one day after expire date..I find out after I open it..
otherwise delivery is always on time..
Shame they don’t have all products online then you can find in store..”
