“We have actually used our last potatoes, and last eggs, awaiting an asda delivery that was due today. We are in a vulnerable age group so are isolated in our house, going slowly crazy. At exactly the time agreed, a van arrived with a cheerful friendly driver, who, having ushered me back inside the house, unloaded about five crates while keeping a sensible distance. All of the produce was fresh. I could moan about missing bananas that for some reason had been taken off the order, but given the circumstances, the whole experience was brilliant, and a real relief; some of the products were even special offers. Everything was there, and the quality was excellent. Very relieved”
“Asda Rawtenstall , click and collect , been twice in last month , and the driver ( I don’t know his name ) as been so helpful I am 71 yrs old and he has been great”
“Thank you Asda. (Crawley - East Grinstead) from a Very Happy disabled/self isolating customer. I received my delivery, no problems. Delivery driver Excellent! Service Excellent! Items Excellent! Everything perfect with only 2 items substituted and I'm more than happy with them. KUDOS Asda 10/10”
“I’ve been having an Asda recurring delivery slot on Saturday mornings for months before the pandemic started and so far my slot hasn’t been cancelled, nothing too much has been sold out and completely unavailable for me and my subs have only been what they were before all of this began.
The delivery drivers have been great with their social distancing and my foods been packaged well 👍🏼
I know I’m one of the lucky ones who managed to get mine all booked up in advance before all this but regardless Asda haven’t let me down yet.
I’m a key worker and it’s hard enough to have to leave my family 6 days a week to go to work so not having to do any food shopping is a blessing for us.
I really hope they make more slots available for those who are in my position and would really appreciate a big weekly food shop right now.”
“Thank you Asda for delivering today. You are all doing a marvellous service under great pressure. Politeness and customer consideration by your staff are to be applauded.”
“Just received my first click an collect order from Asda brynmawr. Had a few subs. But I’m over the moon with my shopping an will definitely use again. Fab dates on my fresh food 👏👏👏👏😃😃😃”
“This was my very fist online order, but as I am a elderley vunerable lady I am not allowed to go out, so I decided to use Asda as I know there groceries are always good. I was lucky enough to get 3rd of April about two weeks ago. I have to say everything was excellent. the food stuffs and the delivery driver was really helpful and happy,
I am really impressed and would use again - if I can get a slot!!!”
“Our asda delivery today was brought by bryan a very pleasant person and am most gratefull to receive my shopping well done asda great service pleasant edficient staff .”
“Wish to send a big thanks to fratna on customer services park royal store, during this coronavirus pandemic, fratna went out of her way to help my 90yr old father get his shopping as I live in Wales and usually get his shopping done online for him, but for weeks and still now no slots available, she went out of her way to help personally so I do hope Asda give her the recognition she so deserves!!
Thank you again!
Mrs Roberts.”
“This review is about LYNNE. On the 20th March I entered Asda to do a small amount of shopping. I was horrified by the amount of people in due to them panic buying and stockpiling before Covid-19 lockdown was in place. A lovely staff member LYNNE saw me, probably looking bewildered, and took me to Customer Services which is were she was situated and said she would process my shopping. She even went and weighed my bananas whilst I unpacked! It made my life so much easier and I am not the only person she did this for as she knew people wanted to get in and out as soon as possible on a day that was truly manic. LYNNE, thank you so much for going above and beyond for me and others. You are a star 🌟”
“I spent £94 on groceries for Home Delivery.on March 31st. I am 80yrs. old and self-isolating. I wanted to have sufficient food for the whole of April.It was the first time I ordered on Line.An excellent experience. The young man named Kevin was outstanding when he delivered all the groceries.Firstly he explained exactly how he was going to keep his distance and then pick up the empty trays off the step.He also told me all about returns and refunds.He was so kind and patient and very polite. I received all that I ordered apart from Bananas so I was really VERY pleased.
I shop in Asda every week and spend about £30 per week so I thought it was excellent value to have all my groceries brought to the door in perfect condition for £3 Delivery Charge. I find Asda Brands excellent value and when this Pandemic is over I will visit the store in person again. I do enjoy having a cuppa and cake in the restaurant.
Kevin should be praised !!!!--Ann Simpson”
“Have been to Asda in St Austell this morning. During these very uncertain times I cannot praise the staff enough. My shopping experience was good with no sense of panic. Got all the items on my list with no issue. Thank you Asda St Austell.”
“I visit Asda Queensferry regularly and always receive excellent service from an excellent team. This crisis is no exception, under huge pressure the manager and team are organised, communicating advice well and still smiling and helpful. I couldn’t get a home delivery slot this week so arrived at 8am this morning. Security very organised, shelves full and Very helpful customer service And till team, when I enquired about online shopping. I admire you all, you deserve the highest praise right now”
“I have just been to my local store in South ruislip and with all the security and restrictions in place by government it was very amateurisly run. I was asked to go to self scanning as I had a small trolley. It was faster but people were standing too close together. I didn't recognise some of staff probably brought in from head office with not a clue about retail trade. Tesco waitrose and sainsburys got the right idea. My friend just been Aldi and very good there.”
“I am a NHS worker I went to your Charlton store to & got everything I needed as I work 12 hour shifts in A&E 8-8 it’s very difficult to get anything I need thank for making it easy as I had just finished 6-12 hour night shifts”
“I felt it only fair to praise the staff at the swaffham store for their hard work under the current situation, they have been fantastic always polite, time for customers to explain the product availability, despite having bad mannered customers airing their views because they are unable to have what they want in the quantity they want, the staff are a testament to the company”
“Hi I work for the NHS so attended the NHS hour 8-9 at my local Langley Mill store. This was very well organised we got in right away and the store was well stocked with everything so I was able to get all I wanted. A much better experience than Tescos NHS hour just Sunday they had no bread, milk, veg, fruit ,meat all freezers were empty what a waste of time that was. ASDA ALL THE WAY FOR ME NOW !!!! WELL DONE TO ALL THE STAFF”
“Thank you Morley Asda have shopped this after noon, found everything I needed and you made me feel safe. My thanks to all your staff who are working so hard”
“A big round of applause to the cramlington store during the coronavirus , The way they are dealing with the situation is brilliant.It's a shame people can't comply to what they are asked to do .Come on people let's work together and do as we are asked as we do our shopping to keep everyone safe”
