“Appaling service , will never shop with Asda again!
I have made an order online. Ordered 4 milk formula for my baby, only 2 got delivered but got charged for 4. Had to ring them to get a refund as 2 formulas were missing, got a refund but had to shop elsewhere to get more and pay for delivary charges again.
20 of baby food jars that I have ordered have been substituted , I was not happy with the substitutes. Was told that I could give them back to the driver for him to issue a refund. Have been on the phone to Asda 5 times to get a refund but still have not received it. They keep telling me that the refund would take 3, then 5 then 10 days depending who you speak with. It has been 6 days since the delivery and I am still waiting for my money back.”
“I rang the customer service line as I was in happy with a substitution I was given and the lady I spoke to was extremely rude and short with me seriously thinking I’m not gonna use the online service again put me off ASDA”
“Delivery never showed up, despite text messaging to say it was on it's way. I am diabetic and housebound and rely on companies to deliver when they say they will. A family member had to go out their working day to go collect it in store. I am often disappointed with substitutions or items unavailable in my online orders from them.”
“I went into Asda yesterday, the store in Perry Barr, Birmingham. I did my shopping and was ready to pay using the self checkout. And some of the staff were really rude the way they were talking to you and have no people skills whatsoever. The tone of voice they were using to speak to customers, not just myself I saw it with other customers, it was disgraceful. There was no help for from them, I did quite a bit of shopping and I was expecting some assistance in packing but they they just stood there watching. I asked one of the staff if I could have a couple of bags please? And the staff just pointed where they are?? I had to get them myself and left my shopping on the till? Like really?? Asda really need to employ better staff who can help customers that's what staff are there for.”
“Their customer service is ridiculous It takes almost an hour to gt through to anyone then u get passed around.
They took 18 month to deal with a claim to them put it down to 50/50 an take away all my no claims ...
Do not insure with them ever”
“Their customer service is ridiculous It takes almost an hour to gt through to anyone then u get passed around.
They took 18 month to deal with a claim to them put it down to 50/50 an take away all my no claims ...
Do not insure with them ever”
“I recently purchased some of their extra special Cumberland sausages and I must admit after trying many brands from other stores and even expensive ones from butchers I can honestly say asda ones are really something special. Will definitely get them from now on.”
“After switching from crappy Tesco to Asda. I can honestly say how happy I am with their on line delivery service of groceries. Prices are better and a bigger choice of goods.”
“Be careful with the discrepancies between tag price and actual price you pay in Asda Hallroad store in Norwich. I, several times, noted price discrepancies over the course of several months and was often refunded the difference. However, last time customer service did not even bother to pay the difference despite my receipt. It is not a very pleasant experience when you feel you have to always monitor the price you pay vs. price exhibited on the shelf.”
