“I've had 2 deliveries so far from asda and both times they have missed loads of my delivery, 1st time I done refund online and told me no to a refund, so had to phone up about it and get refund that way which was £15. 2nd time was today missing 10 items worth over £16 phoned again was told to wait yo see if driver comes back with the items if not I will get refund, this shopping is not for me its for my elderly mum that can't get out so really annoyed canceled delivery pass and going back to sainsburys never had a problem with them wish I stuck to them in the first place”
“We had a very bad experience today at Asda as one of the customer service at Self Scanning till, named Fay, refused to do quality check after our bill was £97.12 and told us that we didn’t scan two bottles of milk and that we need to scan all the items again. But then we did scan all the items and the bill was exactly the same…£97.12. We got really upset as we r coming to Asda for the last 20 years and every single week of the year. This attitude was very unprofessional as she accused us for nothing..leading us to think to not go to Asda no more.”
“I would like to worn every one about your Information Asda have .
I worked as a Asda delivery driver and was shocked about what I seen .
Smith down road Asda sefton park
You frozen food was defrosting in back of shop then refrozen.
You information was left in vans and in car park bin .
This information has named.adresses and phone number of customers.
I was treated like a robot not a human I was starting employment right away no training just get out there .
I was forced to hand my notice in because I spoke out about people's safety and security of your information.
I got told that I was smoking in van so that I must resign raver than being dismissed because I will not get a nover job I have more”
“Asda Lavender Hill, Clapham. I booked a time slot for grocery collection between 1-1.30pm. My groceries were not ready by 1.45 so I arranged to come back after my meeting that finished at 3. I got there at 3.15ish, called collection and told them I had arrived. 10-15 minutes later the worker Peter, sauntered down. I told him how long I had been waiting, he said it's not his fault. I said an apology would suffice. He said he's not apologising. Peter said if I kept taking he couldn't give me my groceries. I said that he was basically telling me to shut up. He then came out with my groceries, I opened my boot, he plonked them on the floor, didn't ask for ID, and walked off. Asda did not take my account of what happened into consideration.customer service was awful. Peter said he does not represent Asda. I will never use any Asda stores again and am very very disappointed.”
“Asda Online absolutely disgusting!!!!!!
I order online due to health conditions, over the last year the service has got WORSE. Many of the orders arrive with substitutes which on a whole have not been thought out in a common sense way. I have given some of them back to the driver. But lately there have been so many things that have not been delivered due to being UNAVAILABLE. So why were they still on their websites? I only place an order the day before delivery so they should be aware of stock!
Last night I placed an order to be delivered today, when I had finished the sometimes frustrating task, not a good website, I completed and paid. They took money off my available bank balance straight away. After a few minutes I remembered a couple of items I had forgotten and logged back on to amend my order. When I did this a page popped up telling me that 15 items were unavailable. Seeing this infuriated me and I emptied the basket to £0.00. I expected my money back in my account.
As of 10am it was not, so I phoned Asda and asked why. I was told that my money would be available in my account in 3 to 5 working days. NOT ACCEPTABLE!!!!!!!!! I have checked with my bank and they have said Asda can make the money available by contacting Visa themselves.
My issue is why take the money out straight as payment is made and not when the items are passed through their tills/computers?
I rang the customer services again at lunch time and told them what the bank had told me. Eventually after quite a long conversation they said that after the delivery time had passed my money would be back in my bank.
Furious to say it is not there. I am not going to let this lie as I now am in a position of not having enough available funds to feed my family.
I will not use Asda again!!!!!!!!”
“Very bad customer service
On online delivery , and e vouchers not working correctly online several times
It was in date system working incorrectly items missing and refund not available straight away when it should be a very bad experience I will not be ordering from them again”
“Did an online shop with asda at Bodmin, payment was taken, cancelled order before delivery date, still waiting for money to be returned after ringing was told got to wait 7 to 10 days before I get my money back, will not be shopping at asda again and definitely will not recommend to anyone, they take money day before shopping is due but you have to wait nearly 2 weeks to get it back.”
“I recently visited ASDA Wallington and unfortunately, I had an incredibly disappointing experience due to the extremely poor customer service provided by the Operational manager, Vania. As a loyal and regular customer, I have always had positive experiences at ASDA, but this particular encounter left me frustrated and dissatisfied.
Upon entering the store, I encountered a problem with an item I had purchased the previous week. I approached Vania, the Operational Manager, to seek assistance in resolving the issue. However, instead of displaying empathy and understanding, Vania was dismissive and unhelpful. She showed a complete lack of interest in addressing my concerns and seemed more focused on rushing me away.
Not only did Vania fail to provide any solutions, but she also displayed a condescending attitude throughout our interaction. Her dismissive tone and lack of professionalism were truly disheartening. As an Asda customer, I expect to be treated with respect and courtesy, especially when seeking assistance from a manager. Unfortunately, Vania's demeanor fell far short of these expectations.
Moreover, Vania's lack of knowledge about the store's policies procedures and overall products was evident. She seemed unaware of the basic protocols for handling customer complaints and seemed uninterested in escalating the matter or involving other colleague members who might have been better equipped to assist. This lack of competence and willingness to help left me feeling disregarded and unheard.
What disappointed me the most was Vania's inability to empathize with my situation. Customer service should always prioritize understanding and resolving customer issues promptly. However, Vania seemed more concerned with maintaining her authority than addressing my concerns. This level of indifference is unacceptable and reflects poorly on ASDA Wallington as a whole.
I sincerely hope that ASDA Head Office takes this feedback seriously and addresses the issue at hand. Customer service is a crucial aspect of any business, and the behavior exhibited by Vania was far from satisfactory. I urge the senior management team at asda head office to provide additional training to their colleagues, particularly in the area of customer relations, to ensure that future customers do not encounter the same disappointing experience.
In conclusion, my visit to Asda Wallington was marred by the extremely poor customer service displayed by the Operational manager, Vania. Her dismissive attitude, lack of professionalism, and overall indifference towards my concerns were deeply unsatisfactory. I hope that Asda Wallington takes appropriate measures to rectify this issue and provides better training and support to their staff to improve the overall customer experience.”
“Very poorly managed store in Woking - orient road . Very few staff and poorly organised . No one seems to care at all . Disappointing - no response to past negative comments”
“The asdas own range sausage and beans. Firstly, there seemed to be more sauce than there was beans. Then to my dismay I found that there are only 6 sausages compared to the 8 you would get in heinz. Apart from that, great tasting and, quality.”
“I spent well over £100 yesterday in Asda and when I scanned my rewards app I received a measly pound. It’s Tesco for me from now on you get lots more from a Tesco card”
“Use to love asda crisps they always sold out , they was tasty. Light not hard., got a.multi bag today and crisps are hard so could not eat them what are you doing different asda. They are getting like all the others now , ??”
“Why arevthere no small shopping trolleys at Accrington's Asda store. The big trolleys are not fit for my personal.use. Please bring back the smaller trolleys or like a customer.”
“More like what’s gone right the simple answer to that is nothing
I bought a patio set and paid for next day delivery as I needed it for a function
I was told only part of it would be delivered and now have been told to wait at least three days before I am going to receive the rest of my order
The part delivered was just left by my front door no one rang the bell but on website it says I personally took it in. I didn’t I only knew it had arrived when I checked what my dog was barking at.
Tried ringing customer service only to be fobbed off with excuses,
Will never buy from Asda home delivery again”
“Placed an online order which included ham, cheese, apple juice and beef mince to arrive at our holiday cottage just after we arrived there. All of these items were missing with supposedly no substitutes available. Totally unbelievable and shocking service. But then every home shopping experience with Asda has been poor over the years which is why I have only used it a few times. This will be the last time.
When trying to get compensation I have spent 6 weeks and Asda keep reneging on the sum agreed and trying to fob me off with a lower amount. Also they keep insisting on it being an e-voucher for online shopping - worthless as I cannot justify using them again. Not sure why they cannot just give me an in-store gift card.
Very frustrating and horrendous customer service. In-store is much better. Avoid online”
