“On Thursday 16th January I was at one stop perry bar Asda and because some girl was shop lifting I was ask to leave I don’t think I got treated right.”
“I placed an order online and found I could pick it up at my local Asda (Barry), even though it wasn’t an Asda order. I had to wait 20-25 minutes for my parcel. I was first in the queue. There were 3 people waiting in the end and the man brought all 3 together, which I understand,
but I do feel the waiting time is excessive. The last time I picked up an Asda order I waited over 20 minutes, too. I don’t consider this is a good service.”
“ever…
Worst customer service I have ever experienced.
I purchased a delivery pass last year, everything was fine up until now...in the new year they have changed their delivery slot times meaning I can no longer get my groceries delivered when I am at home.
Phoned customer service (if you can call them that) to be told a pack of lies and they cannot do anything to help me. This means my delivery pass, which I paid for is not of any use.
Asked to speak to their manager, so they put me through to my local store manager (why I do not know as it is not a store decision) she then put the phone down on me after asking me to hold.
I am really disappointed, I work in customer service myself and if I acted I the way they have I would not have a job.”
“My son already had these trousers from Asda previously - they've lasted ages! He's grown so needed new size, I didn't look elsewhere as these are more than satisfactory and reasonably priced. Great value. Ordered online which was quick n easy. Asda kept me updated by email on my order and it's delivery. Pleasant/polite delivery driver. Very happy.”
“I am becoming increasingly disappointed with the service received from Asda.
We have shopped ASDA stores for most of our married life, almost 32 years, and have seen a significant decline in the shopping experience, with significant decline over the past year.
An incident regarding click and collect last year meant a wait of 45 minutes in store and mixed information from staff regarding collection of our shopping. The only consistent information at this point was it was definitely not to be collected from the marked collection point in the car park!!!!
More recently a particularly rude delivery driver dropped our shopping from waist height onto the floor without apology, but arguing with us and a refusal to give his name. A lengthy conversation with ‘someone’ based in head office ensued and a £5 voucher added to our account, oh yes this was compensation for being intimidated in our own home by a disgruntled delivery driver!!! So now we don’t trust ASDA to deliver.
Scan and go?..... out of the last 5 times shopping in this way, we have been selected for quality control!! Totally random???? I don’t think so!! The handset registers the user therefore this is not totally random.
All this being said, the staff in Asda were always known to be polite and courteous in the past, this has changed so much, it is a rarity to get eye contact, let alone a friendly greeting from most of the checkout or floor staff. Shopping at certain times of the day means the home shopping crew are blocking aisles with their oversized trolleys, pushing in front of customers without so much as an excuse me - they have a job to do and targets to meet, but behave as though they are in a warehouse rather than a supermarket.
Yes I had a bad experience in Asda today, hence the rant, but surely as frequent, regular customers, we deserve a bit of courtesy and honesty, not to mention good manners from the staff?????”
“Absolutely disgusting delivery service. Driver was on time but completely useless. Couldn’t work out how to use the keypad to get in to my block of flats and then was incredibly rude to me on the phone when I tried to explain to him how to get in. He then told me I had to come downstairs and retrieve my items at which point I just hung up on him as he was being so rude.
He then called again, my boyfriend answered and was able to successfully explain how to use a keypad to get in. When he finally got to our door he said ‘your girl gave the wrong address’ and then started wining about how he would be in trouble about late deliveries.
I have never received such disgusting delivery service from a company in my entire life. Luckily their customer support team was very helpful when I complained but I will never shop with them again and would encourage anyone to think twice before odering food from asda.”
“Right mate I got a chocolate gateau that serves 5 people I had it last night and it served only 3 people your company is appauling and I want you to give me a gateau That serves 5 people you trash company inabit bro”
“I have made a Christmas booking it was done 2 weeks before Christmas everything was paid for and confirmed it was to be delivered on the 31st of December I went away on holiday and on the 30th had a text to say I could update my my account with any other items that I wished at 8 a.m. the next day which was the 31st I had a message to say there has been an error and that no delivery would be made the delivery was supposed to be between 8 a.m. and 9 absolutely fuming as I have anxiety and can't go out to supermarkets,”
“Orderd cliclk collect got booking date time to collect whent to collect no item to colect apart from a leaflet thanking first time use of click collect .asda still took payment £25 for it although didnt recive goods only a leaflet .
Taken a complaint to get money back and a poxy £ 5 apology after 16 miles travelng to colect and back home .
Discusting service .
Item is still on line to buy a week latter .”
“Asda delivery.
Invited by email to amend and add to order up until the day before delivery, so we added a couple of items.
What they don’t tell you is that if you do amend your order they will remove any items that aren’t in stock without telling you they did so., so we ended up numerous short.
They substituted ‘vegan’ Items for non-vegan items and the driver forgot to deliver two of the crates.
Substitutes were rejected and not refunded - that took a further three telephone calls to sort out.
I won’t be using ASDA again....”
“Booked delivery of food, order was cancelled the day it was due 4 hours before our booked slot.
Reason for cancellation was a lack of funds, however we had the correct amount of funds in our account but because ASDA took £0.01p out of our account we were £0.01p short of the full amount.
So our order was cancelled because ASDA were too stupid to realise they had that last 0.01p for some other reason.
Left with no food for the baby and had to walk to the nearest shop (which is 3miles away)”
“Ordered clothes as said would be instore for collection after 1 the next day
Nothing, dont believe a word these muppets tell you. Ordered stuff from Amazon at same time, delivered to my house by 10.30 Asda needs some lessons of them”
“Another mess from asda delivery?
most of the home delivery order were subs and were sent back, had to go shopping to get rest of the correct items and others had short sell by dates.”
“Visited your fostersquare store today had lunch at the cafe the young man who served me was very pleasant excellent customer service .Just sorry I didn’t get his name thought he deserved some recognition it was 11.45 .”
“Christmas Daschund tshirt, Online order.
Would have been a lovely tshirt apart from burn in it and black marks. Not sure how packing staff could not have seen it.”
“Christmas Daschund tshirt, Online order.
Would have been a lovely tshirt apart from burn in it and black marks. Not sure how packing staff could not have seen it.”
“Young lady gave amazing customer service at the Benton Asda, Wallsend, North Tyneside branch. Hope it’s ok to say her name is Lisa. She moved from pizza counter to cooked chicken then to fish (cleaning her hands each time I may add) to serve me as there was no one else on latter two counters serving. All the time being so friendly and pleasant, I reckon she deserved a bonus bless her.”
