“Asda Longwell Green. I've been shopping here for at least 20 years but since Covid I've noticed that some of the staff have got rather high and mighty attitudes.
I appreciate they are continuing to go into work and can be putting themselves at risk and I thank them for that, I myself am a key work at the Bristol Royal Infirmary but I don't feel that I need to wander around the store wearing my staff pass.
I am amazed every week at the number of staff who are collecting the online shops walking the wrong way in aisles that are clearly marked with arrows and pay no attention to social distancing even though there are constant tannoy announcements telling us to observe this. One member of staff even said that she was allowed to ignore the arrows as she works there! I really think they should be setting an example.
Some staff have full face visors and walk around with a very bad attitude and are quick to try to advise on social distancing.
I hope some of these particular staff members never have to experience anything to do with Covid although it might sort their attitudes out.”
“Ordered £159 shop & paid for delivery! Minutes after arrival delivery driver drove off without explanation shouting he will be back shortly! with almost £50 worth of items missing & 6 crates of a partial order in my doorway I waited half hour for driver to return in vain! On checking online account the order status changed from delivery in progress to delivery complete! In tears I complained to Asda Customer Service but refund rejected & was told to either dispose of the 6 empty Asda Crates myself or order a new shop with delivery for Asda driver to collect & remove; 4 days later crates still at my property causing an obstruction, sick elderly mother & I hurt of the financial & emotional abuse with no positive response from the company...what did we do to deserve this treatment?! Shopped with Asda for over 20 years & now forced to go elsewhere.”
“I'm sick and tired of hyper inflating prices then 'Roll Back'. Value trash products sold as 'Gold' standard. Rude staff. Disability Discrimination. The latest bout of Covid-19 Profiteering is absolutely disgusting.”
“another day and ASDA still sitting on my cash 200£ down nothing delivered Near a month now anyway on 9th a week away asda will have to communicate with my bank.
Disgustingly treated robbed blind managers was calling ?? cowboy company company”
“Really disappointed with the delivery service I recevied.
First the delivery guy tried to open my gate by pushing the crates into the gate.
Once he was in my front garden the crates then slid off the trolley and onto my tub of flowers decapitated half of them.
I told him I would be making a complaint and he said it was a accident, an apology would have been nice. If I didn't't need the food I would he to clear off.
Finally once we got the food which was in plastic bags into the kitchen we released that it was not our order
We called out th the driver and exchanged over the bags.
Some items were damaged (my flower's fault no doubt) and others had short dates.
When you go on the Asda website you have the option to leave a review but once you request a refund the option to leave a review is no longer there mmm!
I got my refund and then looked online to see were I could leave a review so here it is. Asda will now be at the bottom of my list for online food shopping.”
“Order Number: 21816045109
Well this is the first time I have ever relied on any one to get my shopping… I 78 years old an ex miner with lung problems and after I left the NCB I went into chemical industry (Electro plating) that wasn’t any good for my health ether and I had part of my nose eaten away with a “Chrome ulcer” so a bit of a mess and always tried to be independent.
I decided to “Try” your service as I’m a bit worried about the virus, well your staff at the pickup (I think her name was Linder) … what a super girl (Lady) You should be proud to have that good a staff member.
The service was fantastic and I will always sing your praise.
Many thanks
S Smith”
“4 phone calls to sort a multitude of errors clowns charged a pensioner for in the first instance over 125£ on a cancelled order NOTHING RECEIVED.
Then a second order 80£ the driver phoned explained he could not make it (POSTHUMOUSLY) I explained that my basket was empty and that I had already told them I do not wish to endure the stupidity anymore.
I am 200£ plus out of pocket within 4 phone calls the standard of customer service is serial.
Even refused communication with management I was so disgusted with interaction of one member of staff I informed him that the conflict was also being recorded by myself he freaked and hung up.
How long do you intend illegally siting on my cash”
“Unfortunately cannot give less than 1 star! We have been to ASDA Shirley for items AlDI dont have and the last SIX times we have been overcharged for goods or shelves deliberately mispriced - never have a problem in many years at ALDI.. If you walk round the ASDA store you will see many examples where they put more expensive items in a slot that has "sold out" of the cheaper one. Staff very unhelpful and management non existent. If you go through self serve till it will time out whilst waiting for the assisitant to correct who never take notice of social distancing. Last experience 30th May 2020. Will go 3 miles in the future by car to Morrisons, although they are a walking distance away. Attached two photos as examples - KOKO milk substitute has been shown for about 4 weeks at £1.25 but charged at £1.50. Staff say the bar codes are different although same product. No attempt to correct. ARLA cream is shown as 90p but charges at £1.30. If you look closely at the price ticket it says ASDA soya which is not on that shelf. We could go on and on. Just sit and check your bill before you leave.
Is it ASDA HO policy to deceive customers or just a very poor local manager and unhelpful staff?
.”
“Dreadful service. Half of my click and collect order was missing. Trying to get a refund is impossible even though the store later found the missing order. In addition they have charged me twice. I am now owed just under £100 on the order. Disgraceful service. I keep calling only to be told it has been referred to the back office and there is no contact number for them !”
“I've managed to get 4 delivery services since lock down and can't fault any of them.The delivery drivers have all been extremely polite and no major issues with my order.
Shopping in store at a smaller branch has been hassle free and social distancing measures and a one way system is in place. Huge thank you to the asda staff for their dedication during the last few months.”
“Didnt deliver my grocery order. The driver stopped outside. Rang my phone and let it ring ONCE then I tried to call back and no answer even though I could see the driver outside. Ran down 2 flights of stairs since the driver is incapable of pressing the buzzer and when I did he was gone.
Asda is set up at the moment so customers also cannot complain without calling which I did, then was advised to call my local store who are not taking any calls at the moment.
Honestly awful. Think of your customers that are elderly or are severely struggling with mental health at the moment.”
“Ordered click and collect for after my shift at a hospital when i got home i realised 16 items were missing. I week and 4 phone calls later i still havent recieved my 24 pound refund. I also had to shop locally to replace the items and find the cash to do so. Very poor asda”
“I have been with asda since 2016,getting a weekly shop delivered. I pay for the years delivery. I have a recurring slot that I have tried to check out with for 2 days. I'm going to lose it soon so will struggle to get a delivery for a while. Phoned asda customer service to be told, well lots of people have lost their slots due to a technical issue. That helps, I have been such a local customer, if I can't check my shopping out I will not be shopping with them again.”
“We have had 3 online deliveries and the drivers have impressed us so much. They are always professional, extremely helpful and very nice chaps. It’s a pleasure to meet your delivery staff and this experience encourages me to continue to use this service. Many thanks for supporting us so well. With best wishes and thanks.”
“I have never had a problem with Asda where I live : Aberdare, S, Wales.
They have been fabulous during this crisis, always delivering my online goods on time.
Iv only had one or two substitutes in my order, and these have always been reasonable and acceptable.
Delivery drivers are great too.
Thank you Asda.”
“I did have a problem today with my delivery, driver left with out delivering goods I called the 0800 number and was told that it had been delivered down stair and I must go and collect 10 floors down, when I went down there was no shopping, I called back the 0800 number and he said it has been delivered and they would have to investigate, I went on to call Clapham junction branch customer service and the lady who answered was very nice and told me to hold on and she would put me through to the drivers dept, when the gentleman came on the phone he was so nice it was like he knew who was calling and said we would never leave you shopping downstairs unattended that is not what Asda do, I have your shopping here I will try and get it to you today or tomorrow and I will call and let you know . With in 30 min of that call my shopping was at my door so I have awarded 5 stars for the gentlemen at Clapham junction Thank you for your kindness today. and the 0800 number no stars as they were so unhelpful.”
“Just been to Asda to return meat bought 1.5 days ago that has another 5 days of date left on it to be told I’m not allowed the security and manager said they didn’t know where it had been!!!!its been in my fridge with the other Asda meat which has not gone off!!!asda hollingbury brighton terrible terrible service not only that you said what’s wrong with i would eat that...what brown mince meat and they just smiled disgusting absolutely made me feel small I can’t stand bullies that’s who you employ I’m not shopping with you again after being a customer loyal for over 20 years .sh”
