“We placed an order with Asda for twenty four bottles of wine for a family get together or Christmas we specified that we did not want any substitutes the order was for the sum of £147.02 when the order arrived the driver didn't even unload, as they had sent a substitute and he could see by the order none would be acceppted so they were sent back.
I have spent the last three days trying to get my money back after two very long phone ,calls with Asda customer service [Would anyone pay for 24 bottles of wine they had never tried )
Still waiting for my refund of £147.02 day four. Going back to Tesco for shopping as refund come back next day good bye Asda”
“After over a month i am still waiting for money regarding an item that was out of stock I call them few times and all the times i get a different answer and the situation is still pending. Lately they have been using my personal details as i got charged for money with no explaination. Definitely the worse online shopping and customer support I have ever experienced!”
“Love the click and collect service!
Plus returns are easy to process and takes minimal effort which is brilliant for when you are busy and time is precious.”
“online shopping is horrible if you are shopping for a family. They never deliver the quantities you need. if you order 4 of something they only send one. Hit and miss with their substitutions as well. ordered 15 smart price eggs they sent 6 free range and charged me the same price. Ordered mixed spice to make christmas cakes they sent curry powder ! If you really need your shopping go in person. Lots of stuff are NOT listed on the website or are "unavailable" when they ARE in store. but they are pushing other brands.”
“Went to 24hrs Asda in Rohampton . Looking for kinder surprise eggs for my daughter. I couldn't find it . As I approach the tills I asked a lady if she can help me find them but she pointed me to the customer service. When I got there poor lady at customer service had to walk back to the same lady who told her if he could not found it in the shelf then we don't have it. So why did she send me to the customer service. May she wanted me out of the store as the customer service is on the way out.She wasn't on the tills just standing not doing anything. She seems not to care even to put an effort to take me down the shelf to check. I went to the next 24hrs Tesco new malden and I asked an employee who walked me to where the kinder surprise eggs were. Poor customer service at Asda. She was a coloured lady.”
“there website is easy to navigate they delivery in the time slot i pick drivers are always polite and happy to help and there is a good selection on the site.”
“called in to pick my click and collect parcel at about the given time - filled in the screen inside the store with my reference number and recieved a print out saying the parcel had arrived and someone would bring it to me. A while later someone came up to us and told us that the parcel was not ready. He said we could wait for the parcel or come back later. We decided to come back later as they said they would send another email when it was ready. At 21:57 they sent an email to say it was ready to collect, the store was open 24 hrs. When I went to pick it up I was told the click and collect service had closed and there was no way of getting my items till the following day. I have used click and collect from other stores it has only needed one visit, not 3 visits (assuming this time I am successful). I dont think I will be using the Asda service again any time soon”
“Awful experience all round. Too many self checkouts, dreadful quality George clothing and too many non food products. Expensive too. Stay away if possible and try Morrisons. Not Asda though, or Lidl and Aldi as they are even worse quality. Not much choice really is there. Sigh.”
