“Horrible Experience.
Unacceptable behaviour from ASDA employees.
I and my boyfriend initially ordered shopping for the 29th of October. When I went to collect the order not only the driver refused to take my food out of the van but when I asked him to take it, he went back in the vehicle and drove away, almost hitting me.
After getting in contact with the customer service section from ASDA, they offered a refund.
The refund came on the 5th of November and on the same day I was charged twice again for the same shopping that the drive refused to give me!
After calling 3 times and sending 5 emails throughout the weekend, I was finally able to get in contact with one operator. This person, that was not English and apparently did not understand the language either, asked me to repeat my issue 3 times, and then he offered me a refund that was not even covering half of the import ASDA took from my bank account for the shopping. When I requested to be put in contact with a supervisor, he initially told me to bear with him, and then he hanged up the phone.
This company is going to fail if will keep treating all the customers like this.
They just lost a customer now.”
“Had my third Asda online shop delivered today and can't recommend the whole team enough, usually like to choose my own food products but had to do online shop due to isolating, I'm so impressed, the pickers always give fresh foods, lean meat and bacon and everything is well in date, never had to send anything back with the driver who are always so pleasant, well done to the whole team.”
“Asda delivery driver and his mate didn't follow instructions and left an awful mess. I had provided a table with plastic bags, a large box and a cooler bag, but they just dumped the lot on the table (frozen meat on top of fresh food). Several small items didn't arrive at all or were damaged. I sent Asda an email but they have ignored it, so now I'm out of pocket. The worst grocery delivery company.”
“Covid - 19 colleagues incompetent!
Recently went to my local asda *Glasshoughton* I politely mentioned to the GSM - that the safety Marshall wasn't wearing her mask correctly (it was under her nose) GSM incredibly said some people don't like to wear a mask over their nose! Yep gods honest truth! Few minutes later saw the same person (manager) remove his face mask to speak to another colleague approx 2 ft away! Shocking to see. I actually emailed the CEO, regarding the lack of respect to government guidelines, I got a big standard automated response! (as expected) then wait for this - went in today, the very day after asdas press release regarding their ongoing efforts to protect colleagues/customers etc prior to lockdown II. The very same safety Marshall - 3rd time in a row was NOT wearing a face covering correctly! She was rude & abrupt. Even insulted my intelligence by saying *she wasn't a safety Marshall she was wearing a safety Marshall fleece as she was cold*..! This is from FRONT OF HOUSE safety Marshall.! Shocking customer service whilst doing my shop with my 2 year old daughter I saw approx 7 maybe 8 colleagues flouting government and asda policy regarding the wearing of face coverings.. Incredibly sad and disappointed in the unprofessional manner of the store.”
“After shopping in Asda Aberdare I realized the bill was incorrect. I returned to the customer service with the bill and goods and pointed out the error, which was costing me an extra £8. The error was on the "extra special" menu, of 1 main, 1 side, 1 dessert and a bottle of wine for £10.
I was told there was no error as the tillcould not be wrong. It took me over half an hour to convince them I was right and get my money back. However the worse for me was no apology. "I m sorry for your inconvenience sir" would have made a big difference.”
“Terrible experience and unprofessional staff.
When I placed my online order all the items were available. But the same day when the delivery supposed to come, I received an email saying that most of the items I ordered were not available and there was no way to replace them with something else.
I called the costumer service and I did not receive any help. What's the point to order online if you do not have anything to sell?
I've been very disappointed and I definitely won't order with Asda anymore.”
“f there was a 0 star I would put that! For the 2nd time they have cancelled my delivery (on the day) I am extremely vulnerable and cannot go out. Customer services couldn't care less. My daughter rang them and they don't care. Next delivery date is 10 days time - do I starve til then!! I will not be using them again! I am absolutely disgusted with the attitude”
“About an order click and collect, could not check in online ,spend 10 minutes had to download an app still couldn’t check in, after another 10 good minutes, Had to speak to the lady after she check me in, was late to go work, the date before received email that there was no ktc vegetable oil. Guess what I went inside the shop and there was lots of both ktc vegetable and ktc sunflower. But they charge me the day before me collecting the order, why not making sure that all the item is there on the day. And charge only for the item that available. Why charging the full price, then email to said item unavailable. For return had to call customer service, the lady said we didn’t charge you for the item, I ask her if I could send her a screen shot of my statement to show her after she said that the refund will be in my account tomorrow. Would not order again there.”
“Asda is my favourite online shop. Slots are always easy to obtain, drivers are really friendly and there sell by dates usually allow for a few days (unlike another store I stopped using as they try to palm off almost out of date products regularly).
All in all I would recommend Asda but it has lost one star for me, that being that only 50 per cent of the drivers wear masks. This does not make sense when people going into the stores have to wear masks. It really made me worried one week when one of the drivers was telling me how three customers that morning had told him they were Covid positive after he had been chatting to them. was he wearing a mask, NO! That has really shocked me particularly as we are in a high risk area. No wonder the virus is spreading rapidly.
Asda, please tell your drivers they must wear masks unless they have a health problem in which case please tell them to stand 2 metres away.”
“I ordered 5 fragile Xmas tree decorations of which was delivered in a very large box with no proper packages to protect them just a tiny strip of bubble wrap not even big enough to wrap round one Xmas tree decorations, so I had two broken woody toy story , one broken Spider-Man so disappointed, yes I called and was told sorry out of stock now and was refunded. Shame you don’t know how to pack these things properly I just can’t believe you put fragile Xmas tree decorations in a large box to roll around getting broken rediculous !! Not ordering from Asda again”
“I had a rather complex question about the availability of a little known product. The Asda Customer Service in Edmonton couldn't have been more helpful and I got what I wanted in one day even though it had to be specially ordered. This experience has made me change my shopping destination from Tesco, who have let me down so many times, to Asda. I only remember one person's name who helped me and that was Peter.”
“i HAD A DELIVERY SCEDULED FOR 10-11 AM . I RECEIVED AN EMAIL SAYING THE DRIVER WOULD BE ARRIVING AT 9.36 BUT WOULD WAIT TILL THE TIME WINDOW. I SET MY ALARM FOR 9.55 AM AS i ONLY FINISHED WORK AT 4 AM. THE DRIVER DID NOT KNOCK OR RING ME HENCE NO DELIVERY AND NO FOOD. SHAME ON YOU ASDA.”
“i cancelled my order received email saying cancelled but asda took money from my account 2 days later even tho order cancelled, their customer services abroad are useless, was on the phone for over 2 hours, i am on their vulnerable list but they treat people this way now left with no money over the weekend, i cannot trust them to get anything right and will now shop elsewhere absolutely terrible service and thieves. avoid at all cost.....”
“Still waiting for the store to get back to me about my order it was due yesterday and I had a call yesterday before two o’clock yesterday and was promised a call but nothing heard and no call today yet and you can not call the store my order number is 22487900216”
“Delivery asda do not listen to complaints. The do not substitute products as required. If they do the eg. Substitute a cucumber for a lettuce.
This is my experience of asda Eastbourne. Frankly they don't give a dam or even call you back to discuss”
“I am not impressed with your customer service you called me before two o’clock today and said that there was a issue with the vans and you asked me if I could come and collect the order I told you I could not as no one can drive in our house for medical reasons,so you said you would call me back to let me know what is happening and when I am going to get my order and you have still not got in touch with me and because of your new system I can not call the store at all my store is Asda Filton I am not impressed with the customer service please call me tonight we are three vulnerable customers and I am a carer for two people In my house and my husband is high risk”
“Ignorant manager Linda who i was told by that my behaviour was intimidating when i was querying why we weren't allowed to purchase fireworks if one of us didn't present ID when I visited this store with my brother; dismissive of the query I was making behind Asdas poor policy logic. Very condescending when we left the store as she waved goodbye with an attitude problem. Male security officer with shoulder length hair and woman at kiosk also both unprofessional and obnoxious. Kiosk woman patronising us about presenting id, speaking to us like we were children, telling us "Of course you have ID(!)" and security on duty giving his input that we were wasting our breath when we asked to speak to a manager and then telling me to calm down when I told him his opinion wasn't what I asked for. Very aggressive tone and body language, acting as if he was protecting Beyoncé on her world tour! Rude unfriendly staff overall. Never returning again!!!
Also, manager Linda quick to make out as if we were intimidating when she herself was behaving rude and playing very tactful games rather than resolving the problem at hand! Shocking behaviour and poorly trained staff.”
“MY BIKE STOLEN at OLD KENT ROAD ASDA! Never expect this happen to me. I chained my bike at the parking area and 30 minutes later the chain cut off my bike gone. There’s no CCTV at the parking area, all video surveillance only for thieve and steals in store (you can imagine it’s the poorest area in London). And the security guys don’t look after parking area at all. I left my bike exactly where ASAD recommends me,but the duty manager contemptuously told me it’s my own risk. SHAME! Real respectful and trustworthy businesses like Waitrose suffers in this great country while ASDA expanding its business and don’t care about the society at all. Totally BAD SHOPS DRIVE OUT GOOD SHOPS.”
“I have found Asda to give the best online shopping service.
Slots are easily available, online service good, drivers friendly and reliable and the only online shop that delivers TV magazines.
I would have given 5 stars but for the following. Why oh why do drivers not wear masks. I live in a high covid risk area. This week a driver, a very nice man I might add was telling me how he had been to three different customers who had covid 19 and how two had not told him until he had been talking to them a good while. It left me very worried as he had been talking to me and was not wearing a mask. Hopefully the mask I was wearing will protect me but surely it is really important for drivers to wear masks, shoppers are told to wear them so what is the difference?
I will see what the next few weeks are like and may have to change to another company if this policy is not changed.”
