“Ordered two bottles of wine online:
Barefoot pink Muscato. £8.25
Barefoot Merlot. £10.95
Total : £19.20 plus their service charge took it to £23.70
They substituted both.
What they sent:
Halo White Grenache. £6.00
Jam Shed Shiraz £2.50
So we paid £23 plus, and got £8.50 worth of goods.
What a rip off. Completely indifferent to customers requirements. Cowboy profiteering. That’s one way to keep your profit margins high. Disgraceful customer Service. No receipt in the delivery, obviously someone knows they’ve done a disservice.
Ordered via deliveroo, have asked for a refund as this was totally not what we requested.”
“Charged for substitutions which were rejected and handed back to the driver of our delivery.
1st time we have used ASDA delivery - probably the last time too!”
“Grocery delivery service is appalling. Turns up late all the time and on occasions doesn't turn up at all. No communication and constantly missing items off delivery and being charged for them. Awful in the Swansea area. Avoid and save yourself the stress and hassle!”
“If I could give Asda a 0, I would. My first order was a complete disaster: the delivery driver arrived before my scheduled time slot, while I was not at home. They didn't even attempt to deliver within the agreed time slot and canceled my order without warning, leaving me without food.
The second order was just as frustrating. I booked a delivery between 9-10 pm and received a text saying it would arrive early. By 9:55 pm, nothing had arrived. When I called customer service, I was shocked to hear that my order had been canceled without any notification. Even worse, they offered to reschedule the delivery but required me to pay for my shopping again before receiving a refund for the original payment. This would have left me out of pocket twice.
The service is absolutely disgraceful—unreliable, unprofessional, and a serious disappointment from such a large company.”
“Asda Shirley.solihull. only 2 tills open .while rest of staff just standing about chatting or wandering about the self service robots. Staff rude and not interested. I won't be using this awfull shop again .”
“Budgets constantly cut while expecting colleagues to work the job of 3 people, health and safety corners cut and just a horrible place to work and expensive compared to other places.
My store has 30 year old fridges that leak water all over the shop floors everyday, only 2 wet floor signs in the whole superstore, cupboard doors held on by glue, its okay though they just spent thousands on a one way system causing constant traffic jams.
Looking to work for Asda? don't. Looking to shop at Asda? expensive and gross.”
“Half of my order is missing this is not good enough.
Just refunding the items 😕 😑 does not rectify this.
Come on Asda i thought you were better than this🙈”
“We ordered a few items of asda we founded out only 16 items didn't come by the time we founded out the asda man's van drove away the next morning I emailed asda and they said they won't give Me a refund bad service never again ...”
“Order is over 3 hours late than booked slot. No communication or help whatsoever, live chat, emails and phone calls all unsuccessful. Absolute joke of a company and a rip off too!”
“Ordered children’s tooth brushes & Asda Southampton sent me economy toilet brushes that cost £1.20 each ? Less than the actual price of the toothbrushes ? Why substitute tooth brushes with toilet brushes ??”
“My home shopping wasn’t delivered. Had a message saying the driver was delayed which was ok. But an hour after the shopping still hadn’t arrived I phoned the store in redditch and spoke to home shopping section leader who said the driver cancelled the shopping because no one was home which was rubbish. I don’t know where he tried to deliver it but it to but it wasn’t to me. The section leader wasn’t helpful at all in fact she couldn’t have cared less I think she needs training in customer service skills because she clearly has none at all.”
“I’ve ordered clothing from George for £275 what never been delivered and still fighting for a refund! They keep saying it’s been processed and refusing to provide any confirmation. Please avoid! The worse customer service!!”
“Never received my delivery and never received a refund 😕 absolute joke of a company drivers are absolute lazy bastards 😤 will not be buying from yous again deleted the app”
“the customer care does not exist and there onlins shopping is a joke then they complain when you want your money back and try and call you a liar when you gave the products back to the driver and there have not done the refund, any way im using another big supermarket online the last 3 weeks and i aint had 1 subtitution or unavaiable, granted might pay little more but has my mother said get what you pay for so that it asda cheap and no customer service.”
