“I ordered a £47 delivery to be delivered between 8-10pm, and IT NEVER SHOWED UP! I waited up until 2am because some other reviews were saying they sometimes are a few hours late. No one called me to let me know it wasn’t coming, even the delivery status on the app stayed as ‘out for delivery’!? I then called customer service the next day, because I had still not heard anything! They tried to just cancel the order and refund me, and then when I said all of the above they tried to give me a free delivery within the next month(subject of course to the £40 min spend). I can’t believe how’s badly it was handled, I’ve ordered with Sainsbury’s, Tesco, and Waitrose, and have never ever had a single problem, none of them have even been late. I WILL NEVER SHOP WITH ASDA AGAIN.”
“Delivery didn't come . After two hours rang call centre who said they would ring back- didn't . I rang again . They will reschedule for a day later !!! Not good enough. Communication needed when there has been a problem. Keep customers informed . I am supposed to wait in a whole day tomorrow as they can't give me a time ... I'm now getting in the car going to Tesco, last time I use Asda”
“They didn't it was a in-store purchase today, the lady at the check out scanned a doll I was buying, so she scanned it and she says to me ya do know this is £7.50 don't you? I found that highly embarrassing there was other people behind me making comment saying that was rude. I have had several complaints about the store and the staff in it and all a get is sorry email.”
“If I could rate them zero I would. I ordered £100s of non alcoholic beverages and water for my daughter’s wedding reception for 380 guests, 3 weeks before the event. Asda charged my card for the amount upfront. On the delivery date, I got an email message to say that Asda had cancelled my order. No explanation was given. I called to see if something could be organised - I was desperate.
They just said it was a problem from the store end and there was nothing they could do. That was that. They were cold and unbothered.
Such disgraceful behaviour - oh they offered a £10 voucher and then said I won’t get a refund for up to 7 days - so I was also out of pocket. Their offer of online delivery is a cruel joke.
I wish we had read their reviews.”
“Firstly I ordered pull ups and received nappies and I ordered over 100 and they only brought 30 then I ordered clothing for next day delivery got two items but not the rest as it was meant to come in two delivery on the same day so thats two bad experiences in one week won’t ordered from asda again”
“Orderd groceries online. Missed home delivery by 10 minutes was still within my delivery slot And contacted them they said it will be cancelled or can deliver tomorrow. Disgraceful customer service. I won't be ordering from Asda again.”
“I recently received an email querying participation as a mystery shopper. I was asked to fill out lots of questions all of which I said I was not interested in. Since doing this I've been pestered by an energy provider and I'm sure there is more phone calls to follow. ASDA you are guilty of misusing clients information!!! I will be avoiding ASDA shops in future.”
