“This is not the first time I have placed an order with Asda and my items has been replaced without letting me know.
Now, I have placed an order last week and I was " LIED " that the driver attempted around 21:30 - this is a huge " lie " - I was at home and nobody arrived. I was also told that all the products were available when I have placed the order and I only found out a few hours before the driver was supposed to attempt - which they never did. I have called customer services and they said they can not send me the products another day. They can cancel my order. So they have cancelled my order as the driver never arrived.
As the main reason why I have placed the order was because I wanted a large amount of water, I have ordered the water and the other products again. However, I was told when I have placed the order that all the products are available, but, once again, a few hours before the order, I was told that the watervwe have ordered-the main reason why we have placed the order, was not available. Therefore, I have had no choice other than to receive the remaining products available, as there were missing a few more products as well-products available when I have placed the first order where the driver never attempted were not available on this second order.
Finally, I have placed the third order over a week, in order to get the main thing we needed, which was the water and we have order the other products we wanted as well, which were not available on the previous orders placed. I was told, once again, which is ASDA's BIGGEST " LIE " , that all the products were available, but a few hours before the delivery was due, I was told that certain products were not available again.
Once again, I have had no other choice other than to receive only what was avaioable, the water.
I believe this is an unfair practice where the consumers are not treated fairly, and where the consumers are provided with innacurate and misleading information regarding their online orders, as most of the products are not available for delivery, but when a consumer is placing an order, every products shows is available, and , at no point, the consumers are not made aware that some of their products are not/have never been available for Delivery via Online Orders.
I hope everyone would know about the " illegal practice " used by ASDA, breaking the consumer's rights and they would take further action against ASDA, by making official complaints to ASDA and then complaining to the RETAIL OMBUDSMAN, at
retailadr DOT(.) org DOT (.)uk/how-to-complain-about/retail-complaints-in-store-online-help-advice”
“ASDA does that stand for After Sales Disaster Area, because that's certainly what I found, they did not turn up in the arranged slot,
they did not phone me until an hour after the slot, when they did it had to be rearranged for the next morning, they did not turn up, and they never phoned, when I finally managed to get in touch with the home delivery dept, they lied and said he was "down the road, and you are next" it took him 3hrs to get to me, (so that's 7hrs late) again no phone call to let me know what's going on. On top of that I was just sitting down to my tea when he phoned me to tell me he was outside. They are a bunch of muppets and I'll never use them again.”
“ASDA are an exceptionally poor organisation who treat their customers with complete disregard. They fail to understand the concept of customer loyalty and how this affects their brand. They have a low expectation of the customer experience and treat all customer complaints with complete apathy and disrespect.
Their Head Office and Executive Relations Office are quite expert in 'stonewalling' and appear completely inept in their role and attitude toward their customers.
I am a Marks & Spencer shopper but shop at local stores for high street brands which I cannot get at M&S. ASDA are shockingly poor and treat customers shabbily and without respect.
ASDA cannot fail to see their customer service ratings on TRUSTPILOT and social media sites, yet they fail to respond in a positive way to improve the customer experience and the way they treat their customers.
After my recent experience with their woefully inept Customer Service team and Executive Relations Office, I can say with surety that I have shopped at this store for the last time.
I would give no stars if this system allowed !!!!”
“Had delivery booked for Friday 2nd, during height of snow conditions, 11-1pm slot. I was most impressed they arrived early at 10.45, I was two mins away, my teenager was home and called me, then the driver spoke to me, they were unloading, no problem, as I arrived home they were just about to leave, they'd brought my deliver into the hallway, helped unpack crates - so efficient, above and beyond. Thank you Chris. Brilliant service.”
“Placed an order online, payment taken. The next morning was told by email and by tracking the order that it was being processed. The delivery time came and went. Asda cancelled the order. I have to wait 7-10 days on the order being refunded. I wont shop with them again.”
“You filly scum we live in the country side and you let us know on the same day that you can't do the delivery and we are pensioners and can't get out a big firm like yours you should be ashamed of yourself just go's to show your just Mickey mouse outfit and don't answer your phone”
