“Good systems in place for nhs staff who have limited time to access for food shopping. Also decent attempt at encouraging social distancing. I think the screens at check outs should become permanent.”
“All I’m all supermarkets are commendable in this situation.
But been holding on to my money for 4 weeks constantly being promised a refund week after week.
Got refunded after 5 week if I hade t of complained all that time I would not have gotten this money back I’m sure.
So disappointed 😔 was just about to give up and wait for it to fall into the 8 week bracket for the ombudsman.
Been a customer online groceries for £ years.”
“I visit the Westbrook asda on a weekly basis. I cant thank the security staff enough for there thoughtfulness. Being disabled with a crutch, I was queuing to go in store ,when the security man approached me and led me in store so I wouldn't have to stand waiting, (although I was willing to wait my turn like everyone else). Since the queuing started this as been a weekly occurrence from different security men. I thank them deeply for there thoughtfulness.”
“Ordered a home delivery, the van broke down while out delivering our order, phoned customer service the next day and was told the order had now been cancelled, we are pensioners and have now run out of bread and milk because of this, I will never shop with them again as they never made any attempt to redeliver the order as always with big companies money comes before life itself, absolutely disgusted with them”
“What a shambles! Changed click & collect location without informing me. Didn’t collect Fir various reasons and distance. now having probs getting refund. Told 8-10 working days. Told refund rejected but can’t find out why. No record of calls being made. Website shows 3-5 dats for refunds but still waiting 18 days later. They are managing refunds on a spreadsheet. Conflicting information on website to call centre.”
“Changed location of my click & collect but didn’t inform me. Now having problems getting my money back. Told 8-10 working days despite website showing 3-5 days! 17 days later still waiting. Don’t make a record of your phone calls. Managing refunds on a spreadsheet. Had an email rejecting refund but can’t get an explanation. A shambles to say the least.”
“Someone should be checking that the bar codes at the till match the price displayed on the packaging. I have just shopped at Asda Dunstable and when I got home I was checking my receipt for a couple of items I bought for a neighbour. I bought 3 packs of boneless lamb leg steaks, all clearly marked at £4.98 on each pack. On checking my receipt I found I had been charged £5.50 per pack. I am thoroughly disgusted. They may have been at the higher price several weeks ago but the price has been £4.98 for some time now. I cannot get through on the phone, they are not taking calls. I am not amused.”
“Some colleagues need more training in customer relations! It is not good policy to pick up on something a customer is doing wrong in these trying times when within earshot of other customers.A quiet discreet word would surely suffice and not cause embarrassment for the person concerned.”
“As an e extremely vulnerable shopper I booked a recurring slot which worked for the 1st order.Since then all II get when trying to place my order is a notice saying due to tech ical issues my recur ring slot cannot be booked. Customer services keep telling me to keep trying but after 10 days of the same message and missing one of my slots surely someone e should be looking into this further. Should I start to panic buy.”
“My review is regarding your ridiculous process for online grocery shopping payment, my delivery came last Sunday 19th April, my delivery total was for £50-53, on checking my bank account I was horrified to see you had taken £92-61, I then rang your store, in Boston, and after waiting nearly 50mins I spoke to Tim, he told me that you take the amount of my original order, including out of stocks on the day of delivery, he then told me I would receive the difference back into my bank account within the next couple of days, we are now 4 days on, and still no refund. This is totally unacceptable.”
“Everybody can understand that now is extremely difficult for everybody and I can comprehend that the packers are also busy and stressed out with the workload. And I also excused the late deliveries, but I wouldn’t expect to receive a delivery on the 22nd of April with products that expired on the 15th of April or even the 2nd. It’s discussing and also so many damaged goods. I am not pleased and will definitely use other online supermarkets. There is simply no excuses”
“Been Asda Sinfin derby over 20 years, terrible experience today from one member staff working confectionery area when told me to not come down aisle and follow arrow key yet another lady just in front of me walked same way and he said nothin to her, so I told him and he said he didn’t see her but he saw me when I was behind her ?🤔 I work in retail and have done nearly 23 years and never seen this bad attitude before, I’ll be going spondon next time which is further away, but least haven’t been spoke to rudely there.”
“ASDA, you are going to alienate your customers using the heavy handed tactics that you’re presently rolling out. I won’t be treated like a child by a company to whom I give over £100 per week. I’ll be shopping elsewhere.”
“The staff were very helpful in Caldicot. Unfortunately the customers were not following the one way system or keeping their distance. I felt very unsafe, no fault to the staff. Thank you for trying.”
“dear asda
customers who are listed by the government as vulnerable ,cannot get a delivery or slot at this present time .despite that asda received all the data from the NHS about the shielding program .. in asda's view how can a vulnerable person in forced isolation eats , if no delivery is available .?”
“Ordered home delivery recieved an email in morning that the order has been picked and is out fo delivery but it never arrived .
Called customer service but no help . They dont have any idea exactly what happened to the order but will try to give silly reasons”
