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Asda Reviews

2.4 Rating 2,585 Reviews
F
Happiness Grade
E

Refund - Difficult

38.16%
Industry Average
As I did not receive the call I called customer services again and the agent said she will find out what time they can deliver the order again and put me on hold and when she came back on line I was informed that they can’t deliver my order and they will refund my money.
posted 4 weeks ago - Guilhermina Mascarenhas
00 worth of the order (about 55%) but they have taken the full amount and have yet to refund the £120.
posted 1 month ago - Steve Barker
When ordering online, they are missing items on delivery and can't even ask for refund. Joke not a store.
posted 4 months ago - Anonymous
Then the store manager ( at least she claimed to be one) lied that I asked for refund while I was asking for my parcel.
posted 5 months ago - Anna
Ordered via deliveroo, have asked for a refund as this was totally not what we requested.
posted 5 months ago - Anonymous
Even worse, they offered to reschedule the delivery but required me to pay for my shopping again before receiving a refund for the original payment.
posted 5 months ago - Lilly
We ordered a few items of Asda we founded out only 16 items didn't come by the time we founded out the Asda man's van drove away the next morning I emailed Asda and they said they won't give Me a refund bad service never again ...
posted 6 months ago - Anonymous
I’ve ordered clothing from George for £275 what never been delivered and still fighting for a refund! They keep saying it’s been processed and refusing to provide any confirmation. Please avoid! The worse customer service!!
posted 6 months ago - Monika
Never received my delivery and never received a refund 😕 absolute joke of a company drivers are absolute lazy bastards 😤 will not be buying from yous again deleted the app
posted 7 months ago - Angela Weir
the customer care does not exist and there onlins shopping is a joke then they complain when you want your money back and try and call you a liar when you gave the products back to the driver and there have not done the refund, any way im using another big supermarket online the last 3 weeks and i aint had 1 subtitution or unavaiable, granted might pay little more but has my mother said get what you pay for so that it Asda cheap and no customer service.
posted 7 months ago - Anna