“I have finally finished with ASDA. I have for months put up with damaged items, missing items,close to date items, several items not available every week! Last week delivery 35 minutes late, no warning! Today I have been texted it will be late again! No! its going back the whole lot. I have had enough of excuses and appologises but nothing changes! Morrisons from now on!”
“Mark was my delivery driver on the 2/9/18 he was great he carried my shopping up to the 3 rd floor and carried it all in thank you Mark
Christine King”
“Ordered clothes as normal but now have to use Borderless. Took ages for the order to arrive complete with an invoice for £43.33 but they took £53.78 from my account ,then sadi it was not their problem !”
“Terrible service! 2 orders not delivered 1 because a "technical issue" and the other was a replacement order for the next day. After spending more than 90 minutes on the phone to the awful customer service team I was told the driver couldn't park and returned my order to the store even though I told the driver in the notes that there was a free car park just a few doors up and I would be willing to collect my shopping there. The drivers don't even call to tell you if there is an issue even though I provided a phone number! I have also been charged for the 2nd order as the customer service agent failed to cancel it :( Ordered from TESCO at 7pm last night and they delivered by 1pm today as the driver clearly read the notes, kept in contact to let me know where he was and what time he was arriving and had absolutely no issues with parking.
NEVER AGAIN!
If I could rate the service 0/10 I would.”
“I often get an Asda delivery & apart from a few glitches along the way I find the drivers very polite & helpful & my shopping is always delivered well within the time”
“All the substitutes are ridiculous. So bad my partner had to call into Tesco after a 13 hour shift. The packing? They put boxes of beer in bags and leave a full tray of tiny items which you’ve then to stand and lift out individually. Total disgrace, Tesco in future!”
“Over the past 7 months since my year's subscription (mistake) all sorts of things have gone wrong. Usually it is many items not available or short dates but has included damaged leaking items, leaving a bag of groceries on the van, not delivering bags of items as not on the van and today delivery will be up to 6 hours late (no explanation as to why). Along with overcharging and difficulty communicating with customer service due to language problems. Not once have I been offered free items or vouchers to make up for any inconvenience. I won't be renewing my subscription.”
“Bought Extra special chicken with leeks and pancetta as part of £10 meal deal. Pathetic portions, half a small chicken breast each. Know there's no real profit in it for Asda here but REALLY! Don't bother offering the deal at all if you can't provide an adult portion. Been shopping at ASDA for many years but prices rising a lot. Lidl and Aldi close by....”
“Charged twice for my food shop. Called customer service and got through to foreign call centre who have absolutely no clue what they are doing!! After 40 minutes of trying to explain (I would of had more luck talking to a wall!) I hung up before I totally lost my head. Why they bother having a call centre is beyond me my 4 year old is more educated and clued up than their staff!”
“I haven't used Asda before as they weren't in my area. Shopped there today. Friendly service, great choice and my weekly shop was cheaper than Morrison and a lot cheaper than Tesco. Will use them again”
“This will be my last time I order my groceries online from ASDA what a dreadful company they don't even do what the customer has asked them I opted out for a substitution ignored me two of my items I ordered and it really confuses me I ordered 4 rolls bread rolls that out of stock and 2 cat foods very untrustworthy when a customer opt out of a substitution and they still give the customer a substitution ignored customers I would never recommend anyone to shop online at ASDA. The customer service woman who I spoke to about my order seems to not give a damn”
“I love Asda it’s my go to shop however I am incredibly disappointed that the Asda in Lower Earley have changed their closing times and are now no longer open 24 hours. As a teacher I was often searching the isles at 3/4am looking for last minute supplies for my lessons.
Bring back 24hrs!!!”
“If I could give them no stars I would. Food shop didn't turn up - no explanation. Still took my money. Was told I would be refunded within 5 days - that was over 2 weeks ago.
I since rebooked the delivery and they charged me AGAIN even though it was the same undelivered order. That night I was rushed to hospital so couldn't be there for the delivery. My partner called them and told them this. A week and a half later it is STILL being shown on my account as 'delivered'.
That's 2 lots of over £100 they owe me and no one seems to care or do anything about it, despite explaining that I can't afford to buy more food until I have those refunds. They blamed my bank however I had a refund elsewhere that went in within 24 hours so it's not my bank.
I will never shop at Asda again and I will be contacting trading standards.”
