“I've just received my home delivery order half hour ahead of schedule. I received the text message 10 minutes after the driver left saying they were running ahead of schedule! My housemate works night's so whenever I order online shopping I generally tend to be as quiet as possible when taking in said delivery. The driver was quite abrupt with him and really wasn't very helpful, other supermarkets offer to take the bags out of the baskets and drop them just inside the hallway. I chose not to accept substitutions as generally they can be quite poor, but I find it hard to believe that toilet roll can be out of stock! Plus other general items that I'd ordered which weren't particularly specialist! I haven't used asda home delivery for some years and now I know why, the service is generally slap dash and a little rude and abrupt. I won't be using asda again.”
“Just tried the new ASDA version of 'Dolce Gusto' Latte coffee pods because they are sightly cheaper and we use a LOT of them. Unfortunately, review as follows - Horrible. Weak. Weird tasting. Never again.”
“Waited for my late delivery answered the door to a man who did not say a word. I asked why my shopping was not in bags as i had asked for them he just looked at me and then put his head down then tried explaining to him that I did not want any of the substitutions as again they were all rubbish he again just looked at me and did not say a word then after putting all my un bagged shopping on the floor he rushed out of the garden got in his van and left no explanation no nothing now I am stuck with a lot of useless items aswell as damaged items. Absolutely disgusted with asda as a regular shopper this is the way we are treated I will be going elsewhere from now on.”
“I was fined for parking too long in Asda car park, evidently I should spend less time eating and shopping in your store. SHAME, but I will not be wasting my hard earned money in your store again”
“again shopping delivered many subs all the meats will,be out of date in 2 days, 2 man team came to deliver, the driver sat there scoffing his lunch while the other man got my shopping, but had to advise him this is not all of it and he went back to the van and found the rest? spoke to customer service team abroad!!! an experience in itself, totally useless and not really worth the call, so decided to cancel my account with asda after supporting them for many years, this ends today I will be taking my custom to Tesco....”
“website confusing cant access changes easily poor foreign customer services rang 4 times and couldnt get any one to understand my english which isnt bad”
“Asda on line is a sham, Absolutely awful service. Will never make this mistake again. I just came out of hospital after a surgery and couldn’t come out of the house so I decided to order some groceries from Asda for home delivery. Worst mistake of my life, items were not delivered and they kept helping themselves to my account. Money taken out once and when I called to complain, I was reassured that it will be refunded in 24 to 48 hours, when I checked my account the next day, instead of the refund, another money had been taken out, I called again and It was quite a job finding a staff who knew what they were doing, I was shoved from pillar to post and was on the phone for So long; told to send my bank statement at one point. Very disappointing service.”
“Literally had to cancel 2 out of the last 4 deliveries as they failed to turn up in the agreed time slot AGAIN!! Even when I spoke to their call center (Which sounded like it had been outsourced to India) they could give me no window of when it might arrive. I have subsequently tried Tesco deliveries and they have been spot on every time. I wont use Asda online again!”
“After submitting and paid for order online, invoice shows paid for 10 bags, as a stauch recycler, called customer service, told there's an option to click NO to bags, as default is YES, illegal in any financial transaction anyway!
Then during pickup, had to key in 10 digit order number AND your FULL date of birth on an upright hugh monitor in full view of everyone else in the queue behind! should be popular to "certain" customers!
Complete order is kept in several lockers and you must access lockers according to the sequence given, once doors locked, it won't open again, plus doors are annoyingly self closing. Therefore imagine, you're outside in natural elements albeit an overhead shelter, trying to keep the locker door open with your body, no table about, trying to empty your shopping into your own bag/s, take the full bag/s to your car boot then moving onto the next locker!!! If you forget the next locker number, you've got to go back to the monitor screen!
On the other hand, imagine if you're waiting for someone in front of you following the above charade to empty their shopping from the various lockers as the monitor screen can only process ONE customer at a time!
As others in the queue is waiting, all watching you perform your charade, you wouldn't dare checking your shopping items to your invoice during pick up, so on returning home, on checking, realised one egg broken, one tube of vitamin C missing and instead of haddock, I was given white fish! Yes, the monitor did provide you the option to return unwanted, presumably substituted items, but as you're not able to check during pick up, that option is nullified.
So I called customer service again, admit she was cordial and agreed to refund all concerned items, however I was told that my account will now be "checked from time to time" ????? Whats this all about?
I was again told, there is an option to click NO to substitution, as again default is YES, which again is illegal in a transaction which is paid for in advance anyway. On both these options (carrier bags and substitution) I failed to notice both these options during check out.
Overall a good idea for those who like me despise shopping thus the two stars, but certainly needs improving e.g. why not a PIN instead of having to key in a 10 digit order number AND date of birth for each pick up as it would be easier to remember and speeds up the queue at the monitor. Otherwise, it would definately be a deterrent for the matured, badly sighted and the vain plus the holdup in the queue waiting to access the monitor defeats of the benefits as it's now a Click and Memory keyboard test, juggling door whilst empty contents AND navigate between car and locker feat ..”
