“Well where do I start.
I am in the Extremely vulnerable group and have the misfortune to have been allotted to Asda as my local priority supermarket.
ASDA without warning or explanation have suspended my account and all my future grocery orders leaving me in a more vulnerable position with no prospect of getting a delivery slot with another supermarket for the next 3 weeks. I have tried to call their so called customer services who are totally inept and promise that someone will call back but they never do.
I have been left feeling extremely depressed by being abandoned and left feeling like a criminal”
“Rude ignorant driver delivered, didn't even get a chance to see substitutes as he was of as soon as he could. Poor substitutes in my shopping plus all boxes of soup squashed and I didn't even get a chance to tell him and he even left the gate opened”
“7.15 am 16/6/2020 Scan & Go not Switched on.
On line shopping colleagues not following one way system
No announcements being made to remind customers to follow one way system”
“Thank you once again to Asda for excellent grocery delivery - spot on time by driver Barry an older gentlemen who was so pleasant and friendly and helped as much as he could within the social distancing would allow! It was a very hot day too not an easy job all things considered - helpful regards substitutes and I received refund the same day. I have tried each supermarket delivery and Asda exceeds all others, especially regards all the lovely drivers, each one of them have been 100%, also stock availability and slots. Needless to say it will be Asda from now on - stay safe and thank you all again for excellent customer service.”
“Most shocking customer service I have ever come across.
Left my daughter-in-law and grandchildren in tears.
, conflicting information given to me. Very dismissive rude.
I’m shocked to learn that because customer services are working from home that they’re unable to get a manager to ring back . Implied that my family are thieves. They have absolutely no interest in finding out internally what’s going on. Just brushing the whole incident under the carpet. Was even mocked By and member of staff on the phone to the Dagenham store.( A Couple of staff I must admit where helpful and courteous) The money we have spent as a family in the store apparently counts for nothing. And all down to a sticker that apparently they can see on CCTV ! Do they really think I’ve spent the best part of a two days trying to sort this out if I was in the wrong. I am absolutely exhausted. I cannot tell you how much stress they have caused us as a family. And after all of this my grandchildren are still left without the TV. Shame on you Asda.”
“had some garden furniture delivered F,riday morning,most disappointed when i removed wrapping to discover the sofa leg was bent.I called customer services after a very long wait wastold this could not be collected as the the delivery service only delivers and will not collect my damaged item.I have called several times to be put on hold for a long time then told I will be called back.The last time i spoke to them 5pm today I was told i will definately get a call back today.well it,s gone 8.30pm I have been fobbed off again .Asda customer services are extremely poor,I will not be spending money in their stores again.Having read the reviews on here this seems to be the norm.”
“At the start of the epidemic, Asda seemed willing to accommodate shielding guidelines by leaving orders packed in carriers on the doorstep.
However, as the weeks have progressed, matters have deteriorated rapidly.
I've recently had several large orders arrive with every item left loose in crates - eggs, meat, ready meals, cans etc. That might not be a problem for everybody but I'm shielding and trying to reduce contact time with drivers and have significant musculoskeletal problems which make that kind of unloading very difficult and painful.
On the first occasion when I asked about bags the driver remarked "there were plenty in store but they don't want to do it, they say they're too busy".
I called ASDA, flagged the issue and hoped it would not recur. Incidentally, a significant # of items were missing from the order.
On the second occasion, the driver just shrugged his shoulders, hovered over me for a few minutes while I unpacked, eventually remembering social distancing. I was left in pain and concerned about the unnecessarily extended delivery time/contact with reusable crates.
Once again, I flagged this with ASDA. I received a response, advising me that I could be reassured that more bags were on the way! I was also advised that the local store manager had prioritised frozen and chilled products for bagging due to the carrier shortage - clearly my order was the exception as I'm absolutely confident the eggs, ice lollies and lamb shanks on my doorstep were not in bags in spite of the representative from executive relations insisting otherwise.
There is absolutely nothing in the response from executive relations that indicates to me that ASDA is learning from feedback and I'm still waiting for an apology. It was merely a matter of "more bags are on the way" (hardly helpful if you don't allow staff time to pack orders) and "as per the manager frozen and chilled goods were bagged" - no they jolly well were not and the response from executive relations was dreadful.”
“Are we still in lockdown and 2 metres distance?asda haven't a clue nobody on door people just pilling in we turned our car round and went home that was to day 13 june Saturday morning, the amount of people pilling in through door was bloody stupid!!!”
“We always do our shopping online and it has been no different during lockdown. We live in Manchester city centre and the last 2 drivers have been incredibly rude and unprofessional. One of them lied to us saying asda guidelines prevented him to enter the building which we accepted and understood due to the current circumstances but challenged as none of his colleagues had claimed the same before. The driver then threatened to leave if we didn't came down and collected the food immediately, he then hung up the phone with no chance to reply. When we collected the food the driver justified his actions by the lack of ppe which we have noticed and think is very irresponsible from ASDA's management when their delivery staff are in contact with thousands of people.
The last experience was yesterday with a driver that didn't ring our bell at all and we only realised he had arrived by hearing him throwing our shopping violently on the floor outside our flat. When we opened the door he didn't even said hello.”
“I was in Asda govan Helen street today, this is a supermarket that I use regular so much so that we have gotten to know some of the staff who are very pleasant and seem genuinely concerned when you have not been in for in a few days. My experience within the store has always been pleasant even in these difficult times, that is until today. I was in store buying essential items and a magazine for my mother who is in her 80’s and unable to go shopping as she is in a high risk category. While I was there I picked up a gardening magazine for myself but could not see the price so I was moving packaging about to see if I could see the price that is when I was verbally abused by a staff member, she informed me that if I had no intention of taking the magazine then to put it down, I explained that I was looking for the price, again in very arrogant manner she said all I had to do was ask then turned away from me and went back to sorting the shelf she was working on, I looked on in disbelief as I would have expected her to say if you give me it over I will help you with the price, that did not happen. Instead I then had to ask her for the price to which she told me in a very condescending manner, a price I never caught and I sure as hell not asking her to repeat this. I took the magazine and then asked her her name which she refused to give, that is fair enough she then again aggressively said that I should not be handling the magazine with gloves on if I was not going to purchase it, I had never said I was not going to purchase it so she had made this assumption on her own merit. Maybe she thought I could not afford this or something else but all the years I have worked in retail we were taught never to judge a book by its cover. I reported this to a manager and i’am going to assume that he has dealt with this in an appropriate manner. As I said to the manager, it is not what she was telling me it was the manner in which it was done. I also came out the store confused as this assistant said that I should not be touching any of the magazine with latex cloves on but I was under the assumption as advised by health officials that we should be wearing gloves and masks were we cannot distances safely, I know that in the aisles within your store as much as you try you cannot always guarantee social distances. Because of this I now feel with the abuse that I received and the mixed messages your staff relayed it is not safe to shop within this store. It’s such a shame that one bad apple can place a black mark against your store.”
“Huddersfield Store.
Racsist Asian security guard.Who told me to “fuck off and not come back again”, when I complained about five members of staff standing chatting , with customers queueing and not enough tills open”
“Asda Gillingham
Wow the dirtiest shop I have been in since lockdown
One way no customers used it just did what they want staff not controlling one way shelf’s a mess where people put things in wrong place till belt not working DONT USE this shop is a risk
Advice go to Marks and Spencer’s where shop is clean one way in operation works store manager on the door I feel safe using Marks and Spencer’s NOT this Dirty shop will never return
Bad management very shocked”
“I received my Asda.com product without a returns form.
I returned it to Asda Sefton Park on Friday 5 June. I waited 15 minutes to be told by an assistant to stand at the end of the counter as there was no one on the customer service desk.
I waited another 20 minutes for someone to arrive to tell me to take my parcel home and post it as I did not have a returns note.
I refused and told him Asda website says to bring it to a store. He then told me he did not know how else he could help me.
A manager or supervisor then said I could leave it at the store but I did not receive a returns note. I travelled 3 miles to return my item on Friday. I received an email to acknowledge my return. I was told at the store my money would be returned within 3-5 days. I asked if it would be possible to receive a credit voucher instead of waiting on the refund I was told no.
I then spent nearly £30 in store.
I called Asda customer services today. They wanted a returns note number which I did not have as I had not been given a returns note.
They had not received my item back in their depot?
They had not returned my refund and said I would have to wait 3-5 days for that.
I explained I needed my money they said it was their process .
I am appalled at your service and lack of empathy knowing full well how people are struggling at the moment.
I will never use this service again”
“I have been a customer for years but I am not impressed with you I have not been able to get some products for weeks,and the product are Asda fat metaboliser tablets,and Asda Glucosamine sulphate and vitamin c, and you only sell expensive brand products, and yet again I had to go somewhere else and the similar product to Asda fat metaboliser was more expensive but not as expensive as the brand name product ,and because of this I could not afford the similar product to Asda glucosamine sulphate and vitamin c,so had to go without and we are in total lockdown and no one can leave the house and we do not have any family to help us nearby”
“I have been a loyal customer for years but we are in total lockdown,and yet again I could not get some products it is being going on for weeks now and one of the products is Asda Glucosamine sulphate and vitamin c and Asda fat metaboliser,and because you do not have them I had to buy a similar product for the fat metaboliser which was more expensive than the Asda product but not as expensive as the brand product you are now selling ,and because it was so expensive I could not afford the brand version you are selling instead of Asda Glucosamine sulphate and vitamin c so I had to go without and we are in total lockdown and no one can leave the house and we have no family to help us nearby”
“The guy on the gate at Mile End branch was on the phone and doing his own stuff. There were many people leaving the store. However because he was busy with his stuff he did not realise.”
“went in to do a small shop...coming down a one way aisle I walked past what I was needing..so I stopped and literally took 4 steps back up the aisle when I was verbally accosted in the most condensending manner ever!!! By the manager!!!
He even said that I would be removed from the shop and barred if I don't adhere to the shop rules and layout!!!!!!
I was.....bar take 4steps backwards.
Nope, never again will I put foot in this Group, Lidl is and will be my choice ..
Disgruntled citizen.”
“went in to do a small shop...coming down a one way aisle I walked past what I was needing..so I stopped and literally took 4 steps back up the aisle when I was verbally accosted in the most condensending manner ever!!! By the manager!!!
He even said that I would be removed from the shop and barred if I don't adhere to the shop rules and layout!!!!!!
I was.....bar take 4steps backwards.
Nope, never again will I put foot in this Group, Lidl is and will be my choice ..
Disgruntled citizen.”
“Terrible service. Id give no starts if possible.
I bought a cot and mattress online, the cot was delivered when I went to put it up, it was all cracked and damaged. The mattress was due to be delivered a week ago and still nothing. Iv contacted asda and they say dpd has it ready to deliver and dpd have said they still haven't received it yet. After contacing asda for an exchange on cot they sent someone to pick the damaged one up and said it'll be another two week for a new one to be delivered. My baby has now no bed to sleep in as I got rid of Moses basket for room for cot. I still haven't received any apologies or anything”
“Terrible service. Id give no starts if possible.
I bought a cot and mattress online, the cot was delivered when I went to put it up, it was all cracked and damaged. The mattress was due to be delivered a week ago and still nothing. Iv contacted asda and they say dpd has it ready to deliver and dpd have said they still haven't received it yet. After contacing asda for an exchange on cot they sent someone to pick the damaged one up and said it'll be another two week for a new one to be delivered. My baby has now no bed to sleep in as I got rid of Moses basket for room for cot. I still haven't received any apologies or anything”
