“Asda Customer Services in Wellington, and Telford Town Centre shops, Shropshire are the best I have ever come across.
Even though they are so busy, checking stock over the phone was no problem to them and they are so friendly.
Thank you.”
“The first ever time I ordered from asda, I was overcharged, they lost my order and told me it didn't exist, and when I spoke to customer service I had 2 advisors hang up on me!! First one because I asked to speak to a different advisor!! The second one because I questioned ablut a refund the money I wasted placing an order that didn't arrive!! After speaking to my bank it was confirmed that asda DID take the money and I had to get them to do a charge back from asda!!!
Absolutely despicable for your advisors to hang up on me!! Think they need to rethink being a customer service advisor, no customer service was given just bad attitude!”
“Hi I made a mistake with my grocery order last week and didn’t realise until today.Thanks to the staff at Sefton Park Asda things are ok now.Thank you very much I really appreciate your help!🙂”
“warning to people shopping in store
I bought some brew dogs bites from freezer section @ £1.00 per box
an hour later when I got to check out the price had gone up to £2.50 per box
when I questioned this and went back to check the lady told me she had just changed the prices and they were now that price
be very aware”
“Was in the one just a crosses the police station heading towards rutherglen and the was a work men working in the car park right next to him and he sneezed dint cover his mouth nothing if this is how there work am glade i dont go in there that much i DONT THINK I EVER WILL IF YOU WHAT TO HAVE THE VIRUS GOOD LUCK BUT I AM NOT”
“has anybody seen the new asda advert "save money ,live better" .you certainly will save money because you cant get a food delivery !! even if your 82 ,been with them for years have no transport ,and are registered as vulnerable !! one deliver april the 13th half was missing have was out of date ,you let all your delivery spots out to anyone who would spend money since the lockdown started ,people who could of visited a shop ,and never used online delivery before ,i hope your proud of all the oldies ,sick ,vulnerable,and kids you left without a hope.in fact you should be renamed the titanic ,all the rich in the lifeboats and the poor and vulnerable left to drown .”
“Mansfield Forest Town
Absolute jobs worth on the scan and go tills. Rude and unhelpful. Will definitely never shop there again because of that woman.”
“just had 2 fillet steaks ,job to cut them with a steak knife, probably from an old milk cow, also chicken thighs when it says bone in it means half the rib cage as well all covered over with skin.
value for money? cr#p”
“I Would Like To Mention Our Local Store Asda Kettering
Feel I Have To Thank And Praise The Store Manager And His Managers And Colleagues
For Friendliest Polite And Social Distancing around The Store
I Take My Elder Parents For Their Shopping And Can't Thank Them Eneough
Well Planed And helpful Staff Always Have What We Want To Buy
.Also I Have Done Home Shopping For My Parents And All On Time Driver Really Helpful And Polite .
Thank-you Asda Kettering For All Your Support On Keeping Your Store Clean And Save On This Lockdown.
Felt Had To Do A Review As Too Many Negatives About Other
Asda Stores
.And as We Shop In Asda Kettering and Feel The Store Team Deserve Some Praise From Members Of the Public .
For All Their Support On Lock Down. Thank-you .
..”
“I would like to commend Julia who works at your store in Leyton Mills. I am 74 and vulnerable. I have been ordering online once a month during lockdown. Julia has very kindly kept me topped up with milk bread and fruit and anything else I have needed. On her way home from work she has left the goods on my doorstep. She is so kind and helpful that I don’t know how I would have managed without her during this difficult time. She deserves a medal.
Best regards
Jeannie Bailey”
“Disgusted. Manners do not cost anything, shouting and telling everyone what they can and cannot do at the tills very bad. They should speak to customers with respect.”
“Absolutely fuming! Booked a slot 3 weeks ago in Asda Caldicot and placed my order with no problem. The day I'm due to pick up my dog food....guess what...OUT OF STOCK!!! Sort yourselves out Asda”
“I purchased cigarettes online for click and collect on the 7th May 2020, due to the menthol ban I purchased quite a few, using my last available funds to do so.
I specifically requested 'no substitutes' as I have a particular brand only.
On collection, asda had given me substitutes, which were promptly handed back to the cashier 'Alina'. Alina advised that she would email head office and a refund would be issued, but I was concerned as I wasn't given a return receipt or proof of return. I went online to see if I could initiate a return on the system, by there appeared to be a glitch and wasnt allowing me to initiate a return. As I have had issues with Asda previously and know their refund process can be very slow, so I tried to avoid these issues, by requesting a proof of return at the time, I also called Asda the following day 8th May, I spoke with Rachel who raised a claim reference number 200508-005603. I was advised a refund would be with me within 5 days. On 14th May, I still had not received a refund so I called Asda yet again, spoke with Hazel, who advised that a refund had not been issued, she said she would look into this an ensure a refund was done, she gave me another case reference number 200514-008173. I requested compensation at this point as due to the fact that I had not received the refund owed to me, I did not have enough money to purchase more cigarettes before the menthol ban on the 20th May, so this just added to the inconvenience that Asda has caused, hazel advised she would look into this for me.
I did not hear back from Hazel to advise if this issue had been resolved, but still no refund. So today, 21st May 2020, I contacted Asda again, spoke with Chris who advised that a refund had not been issued and as I had no proof of the return they would need to investigate and check CCTV footage. I am outraged!
If Asda had followed procedure in the first place and not given me substitutes when I requested this at the time of my order, this situation could have been avoided, I was advised by Chris that 'Alina' the cashier, who took the return should have printed off a return receipt, but she didn't (which could have also prevented this issue). Customer services agents, Rachel and Hazel both advised me that a refund would be issued, so did not investigate further, so this only delayed the process, and now I am waiting on Chris to get back to me once they have found CCTV footage, god only knows how long this will take! Meanwhile they still have my £152 accruing interest in their bank (not mine), the menthol ban is in place so I can no longer purchase my cigarettes and I am even more frustrated with how Asda has handled the whole process!
On the 21st May, I sent am email to the CEO of asda and customer complaints as I felt I wasn't getting anywhere speaking with customer services.
On the 27th May 2020, I received an email from Sam, a member of the Executive Relations Team, who advised he would investigate my complaint.
On 1st June 2020, I emailed for an update, Sam advised me that they were checking CCTV, I had already been advised this had been done.
On 2nd June 2020, I received an email advising that the refund had been approved but they were having difficulty refunding this to my card, but they would update me.
On 9th June 2020, I emailed again requesting an update on the refund, I finally received a response on the 12th June 2020 from Elliot, who advised that they were still investigating how to refund my payment card, but he would be back in touch.
It is now the 22nd June and still no communication or refund!!
This is completely unacceptable, and it appear the only way that ASDA will see how serious I am, is if I take legal action, more unnecessary stress and anguish for me just to get MY MONEY back.”
