Atkin and Thyme Reviews

Name: Atkin and Thyme
Rating: 2.97

3.0 Rating 29 Reviews

48 %

of reviewers recommend Atkin and Thyme

Company Reviews

Questions

Metrics

3.0

Based on 29 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Write Your review

Tell us how Atkin and Thyme made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst retailer I've ever dealt with. Their website portrays them as something they are not. I ordered a marble topped sideboard from them and have now been waiting 4+ weeks for a replacement marble top because the first one was cracked. They have been horrendous to deal with. I've constantly had to reach out to them by phone and email. They promised a new marble top would arrive today and low and behold it hasn't. The person who deals with the queries isn't very helpful, has a rather difficult attitude and doesn't understand how customer service works. I would advise anyone to steer well clear, regardless of how nice the products look.”

Helpful Report

Posted 6 years ago

“Horrendous delivery service, I took 2 days off work to wait for delivery and it didn’t arrive, despite the second time being told all morning it was en route causing me to miss an appointment only for it not to arrive at all.”

Helpful Report

Posted 6 years ago

“I had a coffee table from Atkin and thymes, one leg broke off after one week, we repaired it , another one broke as the legs were too weak for the weight of coffee table. Called the customer service but i was told that we shouldnt touch it in first place so they cant do anything! Poor customer service as the delivery was also late in first place.”

Helpful Report

Posted 6 years ago

“Sofa arrived within 2 weeks of order. However, it was badly damaged. It wasn't wrapped at all. It was a velvet sofa, so as it wasn't wrapped it was dirty and the velvet damaged. Also there was splits in the wooden arm rests. The only positive was I could see it was damaged the second I opened the door to the delivery driver so took pictures and refused delivery. Phoned Atkin and Thyme to complain, someone took a message and told me Customer Services would phone me back. That was three hours ago and I've not heard from them.”

Helpful Report

Posted 7 years ago

“Ordered an armchair from them. It came and the upholstery on it was so bad we rejected it. To be fair, they did not argue and agreed it was not up to standard and supplied a replacement. Unfortunately the replacement was just as bad as the first one and it was rejected too. Their solution to the problem was not to provide suitable goods but to give a refund - which to be fair they offered the refund as the solution Its just a shame they advertise such lovely furniture but just do not actually manage to supply it. I'd not waste your time going through the process with them - just shop elsewhere and save yourself the time and hassle.”

Helpful Report

Posted 7 years ago

“Ordered coffee table and been waiting 5 weeks for delivery. Delivery date was changed 3 times. When I ordered online it gave me date that i was really happy with but after that it changed 2 more times. I am very disappointed with the wait and customer service.”

Helpful Report

Posted 7 years ago

“I ordered Kiku bedside tables from Atkin & Thyme. The quality of the product doesn't have the bespoke or designer feel to it as the finished product doesn't look polished. The bottom of the drawers are a thick cardboard, which makes it look cheap. Whilst rest of the drawer is wood so not sure why the designer didn't make the entire drawer wood based. Because of this, it has IKEA look to the product. I am a bit disappointed. This was my first purchase with them and don't think I will be buying there again as I expected higher quality products.”

Helpful Report

Posted 7 years ago

“the quality of the product and how fast the delivey was”

Helpful Report

Posted 7 years ago

“the quality of the product and how fast the delivey was”

Helpful Report

Posted 7 years ago

Atkin and Thyme is rated 3.0 based on 29 reviews