Balsam Hill Reviews

“ After consistently being told they would send us the correct parts, when we requested a refund, we were informed that it was now outside the timeframe of being eligible for a refund. ”

“ I would give negative stars if I could! Absolutely terrible faulty products, I do not recommend wasting your money, especially for businesses! Balsam Hill, WE STILL HAVE NOT BEEN REFUNDED AND I AM GETTING TIRED OF WASTING MY TIME ON THIS!!!!!!!!!!!!!!! I am still wasting a ton of my time chasing up a refund I WAS PROMISED IN NOVEMBER 2020! Being given the run around every time!!!!!!! And the promise of a "follow up call and email" by your incompetent supervisors is getting to be a joke!!!!!! I am so angry I wasted nearly $12,000 with your company on our businesses. ”

“ " At this point, all I wanted was to receive the item so that I could return it for a refund so I asked for the $10 return fee to be waived given all that has unfolded. ”

“ They would not allow me to cancel the order, and I can only return the tree by waiting for it to arrive and then sending it back and waiting for a refund to process. ”

“ Ordered tree over a week ago and it was in stock. I then spot a refund on my PayPal account. No communication from them, they just cancelled the order because they say it was out of stock. Customer Services couldn't care less and were not prepared to do anything about it and just hung up the telephone. Do not use his company - they are awful. ”

“ (call 3) talked to someone named Tom who stated he was going to refund my purchase price and send me a shipping label to send back the wrong tree. ”

“ Very bad experience. ordered Nov 28, no communication when my order would be here, Called and called. no satisfaction.. Charged my account the same day. So today Dec 7 tells me my tree is out of stock. my refund probably won't see it for 30 days. Really stay away from this company!! ”

“ Only offered 20% off ,eventual refund of first tree but would charge a second time and wouldn’t have it here until Dec 22nd!!!! Refused to expedite shipping of their lost tree replacement that we didn’t have it for the Christmas party it was for. ”

“ Never have I experienced such poor customer service and now I am waiting on a refund which will probably take 10 working days. ”

“ Had calls with 5 different Reps between 11/15 and 11/22 nearly 3 hours trying to get a replacement/refund etc. ”