Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price and service. Have used an online well known bathroom supplier for 10 years and appears customer service isn't important anymore so will be looking at this company for future supplies.”

Helpful Report

Posted 5 years ago

Dear Mr Francis, thank you for such a glowing review. It means a lot to us that you've decided to use us for your project. For future orders, feel free to use the website or better still, call one of our sales advisors so you've always got a point of contact here. The best number to catch them on is 0344 774 6666 (option 1). Kind regards, Chris Kennedy

Posted 5 years ago

“I was delivered the wrong bath ! After informing the Exeter Branch, i was informed they would contact the supplier for a replacement, and ring me back. 3 times i was told this each time i rang. The person told me it was on his to do list. Meanwhile i had bathroom fitters waiting for a bath. After i blew my stack on the phone in frustration. I was told the supplier had none in stack, and i was offered a refund which i accepted. this took 2 days and a number of calls. This left me extremely frustrated and angry and without a bath !!”

Helpful Report

Posted 4 years ago

Hi Mr Moir, Thank you for taking the time to leave a review, I'm sorry to hear your order did not go smoothly. I apologise for the incorrect bath being ordered originally. Just to confirm your order was originally delivered on 8th September, once you contacted the Exeter store on the same day you were informed the lead time for the bath would be 7-10 working days, this is due to the product being out of stock with our supplier. It was 10th September when you contacted the Exeter store again enquiring about when the bath would be delivered, at this point you were asked whether you wanted to receive the bath at the lead time originally stated or receive a refund. You chose to receive a refund which was processed, our refund policy states all refunds are processed within 14 days. If you would like to discuss this further please don't hesitate to get in touch. Many thanks

Posted 4 years ago

“Love this company. Great products. Excellent customer service - responsive and friendly. Really pleased with our new bathroom thank you for making it a stress free experience as far as possible 🙏”

Helpful Report

Posted 4 years ago

Hi Alison, Thank you for taking the time to leave this review, we really appreciate it. We are pleased to hear that you are happy with the products and service that we have provided. We would love to see some pictures of your new bathroom to share on our website and social media so if you have some time please email them over to us! If there is anything else that you need please do not hesitate to get in touch. Many Thanks

Posted 4 years ago

“Excellent service, very quick delivery, highly recommended”

Helpful Report

Posted 4 years ago

“BEWARE The Aftersales terrible even after you have spent thousands of £££’s didn’t want a refund wanted to exchange and was willing to transport the goods ourselves from Essex to Bristol. Would not recommend this company.”

Helpful Report

Posted 4 years ago

Hi Mrs Halford, Thanks for taking the time to leave your review and sorry to hear that you are unhappy with the service that you have received. We have looked into the points raised and would like to clarify the situation. As per our terms and conditions that you agreed to during checkout, you have 14 days from date of delivery to notify us of an intention to return an incorrect or unwanted item. As you notified us that you had ordered the incorrect item outside of this time we were unable to accept the return on this occasion. As a gesture of good will our team did refer this situation to the manufacturer to see if they would accept it back on this occasion. As you had already removed all the packaging and banding the item was no longer in a resalable condition and so they were not able to accept it back. Should you need any further details please refer to our terms and conditions that can be found on our website or contact our customer service team who will be happy to discuss this further. Regards

Posted 4 years ago

“Went there on a recommendation. Very good service. Helpful, flexible approach at all times.”

Helpful Report

Posted 4 years ago

Hi Brian, Thanks for the 5 star review. We are pleased to hear you were happy with the service you have received. If there is anything further we can help with please do not hesitate to contact us. Kind Regards

Posted 4 years ago

“Thank You”

Helpful Report

Posted 4 years ago

Hi Robert, Thanks for the 5 star review, much appreciated! Kind Regards

Posted 4 years ago

“Helpful staff. Wide range of products. Items still to be fitted so products not tried yet. Ask me in 4 weeks.”

Helpful Report

Posted 4 years ago

Hi Anthony, Thanks for taking the time to leave your review and the 5 stars! We hope the planned work is going well and should you need any further assistance please get in touch. Many Thanks

Posted 4 years ago

“After previous order arrived damaged, this delivery was a replacement sent without hassle. Thanks”

Helpful Report

Posted 4 years ago

Hi Mr Macarthur, Thanks for leaving this 5 star review. Sorry to hear that the first item arrived damaged. Great to hear that you have received the replacement and all is well. Should you need anything else please let us know. Kind Regards

Posted 4 years ago

“Steer well clear. Bought a path panel which started peeling paint within a few weeks. When I raised the matter this week with the same person on the same email address under the same branding as when I bought the product he told me the business had gone into a pre-pack administration and the new owner would not replace the panel. It seems that the new owners of the Bathroom Village brand are happy to see its reputation tank. NOT TO BE TRUSTED”

Helpful Report

Posted 4 years ago

Hi there, Thanks for taking the time to leave the review and sorry to hear that you are having issues with an item that you have purchased. We have contacted our customer service team to look into this matter further but cannot see any correspondence from you?? If you could please give us a call on 0344 774 6666 option 3 or email us on customerservice@bathroomvillage.com we will be more then happy to look into this further for you and try to assist. Kind Regards

Posted 4 years ago

“I received my second ( first unit impact damaged ) and spent time and money re-fixing the back panel as it was hanging off despite a Chinese quality control sticker. re-pinned and glued it myself. Re-position the middle drawer rails as it was dragging on the lower drawer head. Lubricate the roller gear for the drawers as sticking. Looking to replace the cheap drawer chrome finished and chrome peeling pull handles after one week. The top drawer had the edge missing by bad machining . Altogether a cheap Chinese piece of rubbish. I even had to replace the pinned nylon feet to the base with rubber door stops to ensure effectiveness. DO NOT BUY THIS GARBAGE.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for taking the time to leave the review and sorry to hear that you are unhappy with the item that you have received. We can see that you made the order through one of our showrooms. Have you been in contact with the team there?? We will be happy to review your concerns and refer them to the manufacturer to investigate. Should you need any further information please do not hesitate to contact us. Many Thanks

Posted 4 years ago

“Wonderful showroom, very helpful and understanding staff.”

Helpful Report

Posted 4 years ago

Hi Tony, Thank you for taking the time to leave us this 5 star review. We are so pleased that you were happy with the service we have provided. Should there be anything else we can help with please do not hesitate to get in touch. Kind Regards

Posted 4 years ago

“Much easier to erect than I thought it would be. Looks very good (especially for the price) and no leaks.”

Helpful Report

Posted 4 years ago

Hi Alexander, Thanks for the 5 star review. We are pleased to hear that you are happy with item that you have purchased. Should you need any further assistance please do not hesitate to contact us. Many Thanks

Posted 4 years ago

“Very happy with my bathroom”

Helpful Report

Posted 4 years ago

Hi Helen, Many thanks for the 5 star review, we are so pleased that you are happy with your bathroom and hope that all the planned work is going well. If there is anything else that you need please let us know. Kind Regards

Posted 4 years ago

“Going into administration and taking my money is unlikely to encourage a positive review! Am £400 out of pocket and nothing except a note from the administrator to show for it. I hope the directors who fleeced the company spend some serious time at Her Majesty’s pleasure!!!”

Helpful Report

Posted 4 years ago

Hi Paul, You may have noticed that unfortunately over the last few weeks, we have been unable to maintain our usual high levels of customer service. This is because our company is being bought out by another company, Unity Bathrooms. As you are aware this situation has come about due to a former Director who has misappropriated Company funds. However, as investigations are on-going, we are very limited on what we can say whilst proceedings are still active. We appreciate your patience and understanding and want to extend our heartfelt gratitude for your continued custom. Rest assured we are doing our utmost to assist the police with their investigation to ensure justice is done for all our customers and staff. Kind Regards

Posted 4 years ago

“Easy website, fast delivery and quality product!”

Helpful Report

Posted 4 years ago

Hi Hannah, Just what we want to hear!! Thanks for the 5 stars. Kind Regards

Posted 4 years ago

“Goods arrived but the bath panels were slightly too high for the bath. I called and emailed the company within the 7 day return window several times with no response to emails or messages. I had to log a PayPal dispute last month and await the outcome of that in a few days time. I would not recommend this company as I have nearly £200 worth of useless bath panels with, as yet, no way of returning them.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for taking the time to leave the review. We are sorry to hear that you are unhappy with an item and service you have received. We have searched your email and phone number however have no record of any emails or calls coming through to us from the details used when placing the order?? If you would like to discuss this further please do not hesitate to contact your customer service team who will be happy to assist. Kind Regards

Posted 4 years ago

“Good range of products had exactly what I wanted good quality items fast delivery good service”

Helpful Report

Posted 4 years ago

Hi Nick, Thank you for the great review. We are pleased that you are happy with your purchase and service received. Should there be anything else you need please do not hesitate to contact us. Many Thanks

Posted 4 years ago

“we order a showers screen only to be told a week later that the company has gone into administration...They took our money knwoing that they would never dliver the product. the funny thing is they are still tradding WTF!!!!!! Scum bag company...AVOID!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

Andrew, Currently Bathroom Village is being bought out by another company, Unity Bathrooms and while the legal side is going through, we are afraid that we are unable to process any refunds. Unfortunately, this situation has come about due to a former Director who has misappropriated Company funds. However, as investigations are on-going, we are very limited on what we can say whilst proceedings are still active. Your bank will be able to assist with the chargeback request. Thanks for the email that you have sent us. Due to the threatening and abusive nature this has been reported to the police to investigate. Regards

Posted 4 years ago

“Terrible service on a faulty product.”

Helpful Report

Posted 4 years ago

Hi there, As per our previous correspondence any issues that you have needs to be taken up with the manufacturer as the warranty that you hold is with them. We have provided you with all their details. Should you need any further information from us please let us know. Many Thanks

Posted 4 years ago

“Good experience, quick delivery, clear communication about when we would receive everything”

Helpful Report

Posted 4 years ago

Hi there, Thanks for the review. We are pleased to hear that you were happy with the service we have provided. If there is anything else that you need please do not hesitate to contact us. Many Thanks

Posted 4 years ago

Bathroom Village is rated 4.2 based on 861 reviews