Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the first vanity unit that was delivered was damaged, the other items seem fine and the 2nd unit was good. Logic Couriers were excellent and opened all the packages as instructed and allowed me to ch”

Helpful Report

Posted 6 years ago

Thanks a lot for writing the review. We really appreciate the time that you've taken out to do it. If there's anything you need please give us a call. Thanks!

Posted 6 years ago

“Fantastic service. Communication on delivery progress was exemplary. I was informed of delivery date and I asked if this could be changed - no problem. One of the most professional companies I have dealt with in a long time, start to finish. All this with a great price. Highly recommended will use again. I ordered largest shower tray they have, no issues whatsoever.”

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Posted 6 years ago

Thank you so much for the great review. It's made our day to read this. We circulate all of these reviews to our staff so they get to see how well the company is performing in reviews. It gives us a huge lift when we see that we're hitting all the right boxes. Thanks again for being a great customer!

Posted 6 years ago

“Out of the various suppliers we used to re-do our bathroom I'd rate UK Bathroom Village the highest - top quality selection of goods & most importantly for us, the local transporter was excellent - helpful re inspection on delivery & also assisting as far as possible in getting the goods to our flat.”

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Posted 6 years ago

Thank you for the review Clare, we're so pleased to read this. It's really great that you've rated us the highest too :-) We're really putting a lot of effort into providing a great customer service. Should you need anything we'll always be here.

Posted 6 years ago

“Like dealing with a real company run by human beings -regular emails/calls from staff were very helpful. Would use again - thank you!”

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Posted 6 years ago

Thanks a bunch for this! We pride ourselves on our customer service and this review strengthens our position as one of the best in the UK. We're so glad you had such a good experience with us. We're always here should you need anything :-)

Posted 6 years ago

“Daryl was extremely helpful with the planning of our two bathrooms, and extremely patient as we (well I!) tried to decide on colours and finishes. All the staff we encountered at Wellington Bathroom Village were friendly and helpful, nothing was too much trouble. Looking forward to it all being delivered and fitted!”

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(Wellington) - Posted 6 years ago

This is exactly what we like to see! I'll make sure this is passed on to Daryl. Thank you so much for reviewing us, we really appreciate getting your feedback. Good luck with your project, if you need anything don't hesitate to give us a call.

Posted 6 years ago

“We ordered a set of bath panels, which arrived very quickly. Unfortunately, these didn't fit our bathtub and we had to return them. However, Bathroom Village customer service was extremely responsive and professional in handling our request. I would definitely shop again from Bathroom Village. Thanks!”

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Posted 6 years ago

This is great feedback, we really appreciate you taking the time out to write this. We're so pleased you've had a great experience with us. Thanks a lot!

Posted 6 years ago

“Great prices and service”

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Posted 6 years ago

5-star review! Yes - thank you so much for doing this Mr Morton :-)

Posted 6 years ago

“We are very happy with our finished bathroom. I couldn't recommend Bathroom Village highly enough! We had a painless experience where we got exactly what we were looking for all. Would definitely buy again.”

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(Wellington) - Posted 6 years ago

This makes our day. We're glad you've had a great experience with us. Thanks a lot for the review Mr Taylor.

Posted 6 years ago

“Had two fauly taps, took pictures & emailed CS & slow to respond. After 3 weeks they sent incorrect parts. I bought new taps elsewhere to conclude the issue. Took far too long to respond poor customer service after taking my money !”

Helpful Report

Posted 6 years ago

We're sorry you've had a poor experience getting this issue resolved Mr Harriss. We're going to investigate this further to understand what's happened on this occasion. We appreciate you taking the time to write the review.

Posted 6 years ago

“I have an issue with your deliveries. Your driver left my Bathroom Cabinet on a pallet in my drive and despite my request he wouldn't pick the cabinet up and leave it in my hallway. He said: "That's all I am required to do". The cabinet was tied to the pallet and I couldn't undo it and carry it in my home as I am an elderly person. While I made arrangement for assistance, it started to rain and cabinet got wet. The driver didn't point me to a sticker either that he was supposed to wait for twenty minutes while I unpacked the contents of the parcel on the pallet to make sure everything was in order otherwise you wouldn't accept responsibilty for any damage. I had to pay some one to untie the cabinet on the pallet that evening which was soaking wet due to rain. I had to pay someone to dispose the pallet which lied in my drive for three nights whilst I made the arrangements for its disposal. What a nightmare it has been just because your driver wouldn't bring the cabinet in my house and take the pallet away.”

Helpful Report

Posted 6 years ago

Oh no, that's not what we like to hear. We're sorry that you've had a poor experience with the delivery service. We will be taking this up with our couriers and will investigate this matter further. We take all of our reviews/complaints seriously and we appreciate the time you've taken to write this. Should you wish to talk to someone further about this please call us on 0344 774 6666.

Posted 6 years ago

“Abysmal! Ordered one lavatory seat in December - this took a good while to arrive and unfortunately was damaged. Since then I've spent an inordinate amount of time (soon be February!) on phone calls, photographs and emails trying to arrange to return this item. The company, by their own admission, has weak communication between individuals and across their teams. Despite their apologies I still have the lavatory seat and they still have my money. You have been warned!”

Helpful Report

Posted 6 years ago

Hi Mrs Erby, that's not what we like to hear, I'm going to pass this onto our managers to look into now.

Posted 6 years ago

We've looked into this for you Mrs Erby and it appears we have already attempted to pick up the item previously. We have since spoken to you to arrange for another collection which is scheduled for tomorrow (30/01/2018). We really hope this resolves the matter.

Posted 6 years ago

“Competitive prices and great communication.”

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Posted 6 years ago

Thank you for the review!

Posted 6 years ago

“Really poor service , waiting for my item more than a month now and no one still know what is going on !!!order made the 08/12/17 , still they don't know where my order is . very disappointed .”

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Posted 6 years ago

We're really sorry to hear this, i'm going to pass this message along to our team now and they will get back to you today to get this matter resolved.

Posted 6 years ago

Hi Sara I've looked into your order I can see that delivery was attempted on the 22nd December but you were away on holiday so unable to receive the order. Because of the time of the year the items then came back to us on the 2nd January when our warehouse reopened. The order was then sent out again free of charge and has been booked in for delivery to you tomorrow which is Thursday 18th January. If there is any issue with the item please don't hesitate to contact us. Many thanks

Posted 6 years ago

“Although there was a quality issue with the product (no fault of Bathroom Village) the service and solution to the problem was dealt with quickly and professionally. It was the level of customer service that makes me recommend Bathroom Village as a good company to deal with. Many thanks.”

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Posted 6 years ago

Thanks for the review Peter!

Posted 6 years ago

“I couldn'the believe it when I received a courtesy phone call updating me on delivery details! Order arrived earlier than expected. It was well packaged and perfect! Excellent customer service and one happy customer!”

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Posted 6 years ago

We really appreciate your review, thank you so much!

Posted 6 years ago

“VERYGOOD”

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(Wellington) - Posted 6 years ago

Thanks for the feedback

Posted 6 years ago

“the chrome sink waste I ordered was to replace one fitted twelve years ago not only was their very little differance in price ! in was better quality and contained clear fitting instructions.”

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Posted 6 years ago

Thanks for the feedback hopefully see you again next time.

Posted 6 years ago

“Beautiful, top quality product at an excellent price, promptly delivered.”

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Posted 6 years ago

Hi Margaret Thanks for the feedback hope your items are all working great!

Posted 6 years ago

“The HiB Qubic 50 LED Aluminium Cabinet is not fit for purpose - the LED light is extremely dim serving no real purpose (useless for make-up application, shaving etc.). The description should make this clear to avoid people wasting their money.”

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Posted 6 years ago

Hi there Thanks for the feedback, have you adjusted the light level? As the light is variable. Many thanks

Posted 6 years ago

“Great selection of good quality products at reasonable prices. Good customer service and quick delivery”

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Posted 6 years ago

Hi Anne Thanks for the feedback hope to see you again soon!

Posted 6 years ago

Bathroom Village is rated 4.2 based on 861 reviews