Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping is far too expensive at Â£25 for a lightweight shower rail.”

Helpful Report

Posted 9 years ago

Hi Katie. We're sorry that you feel our delivery charge was too expensive, however, you accepted the charges when placing your order... Delivery charges are something we try to keep as low as possible but your comments will be passed on and we shall look into ways we can offer a cheaper option for people like yourself in the future.

Posted 7 years ago

“The failure to inform me of delivery day, despite being informed I would be told, resulted in my having to cancel celebration arrangements. I reported this to bathroom village who apologised but no amount of apologies could repair the disruption caused.”

Helpful Report

Posted 9 years ago

Derek, we endeavor to inform customers on all deliveries, and this does seem to be an isolated circumstance. Once again, we would like to offer our apologies and do hope you're now enjoying your new Merlyn shower.

Posted 7 years ago

“Incorrectly addressed consignment caused my delivery to be attempted 3 times - at great cost & frustration to me. Courier company would not communicate with me due to data protection but Customer Service department's interventions at Bathroom Village seemed lame and ineffective.”

Helpful Report

Posted 9 years ago

“Customer service poor, promised refund not made when we were told it had been. Countless emails and telephone conversations needed to sort out problem. Wrong product delivered as website had been set up incorrectly”

Helpful Report

Posted 9 years ago

Simon, thank you for your feedback. We're glad you liked your Roper Rhodes products and are sorry to hear about your disappointment with the service you received. We have since implemented new procedures to ensure this doesn't happen again in the future. Once again, we offer our apologies and sincerely hope you'll come back to us again.

Posted 7 years ago

“Delivery took a very long time. The order was dispatched a week later than promised on the phone, even though everything was in the warehouse. I had to chase them multiple times to get them to dispatch the order. The delivery company used was equally poor. I had to return one of the items because I accidentally ordered the wrong type, I'll see how quickly the refund arrives. I would have exchanged rather than asking for a refund but the builders are already here and I knew I could rely on another company I used to deliver on time, but not Bathroom Village.”

Helpful Report

Posted 9 years ago

“Tool nearly one month to get delivery of items. Appreciate Christmas and anew year in that time but still excessive wait. Delivery dee much higher than comparable services.”

Helpful Report

Posted 9 years ago

We've taken a look back at the order, and feel that we delivered your order in the time scale stated in our terms and conditions. We're sorry if you feel that this time was longer than your requirements. But we do hope you're now enjoying your accessories from Miller.

Posted 7 years ago

“Delivery people had the item in their warehouse for nearly 2 weeks and it was only when I chased the order that they contacted me. Also advised them that it needed to arrive before 4pm as it was to a building site and the builders would leave at 4pm. At 5.15 I received a call saying the site was in darkness. Luckily the delivery guy managed to get approval to leave it in a safe place and we arrange for some one to go back and move it to a secure area.”

Helpful Report

Posted 10 years ago

Hi Kerstin. Thank you for your feedback. We're sorry to hear that the delivery service we used in this instance wasn't up to scratch - we are looking into this incident and are currently arranging a timed delivery option, which would be well suited in this instance. Once again, please accept our apologies and we hope your Tablet by Aqua Cabinets proves to be a great addition to your bathroom.

Posted 7 years ago

“Extortionate delivery fees for what I ordered, but I couldn't find those goods elsewhere and I do not live near a store”

Helpful Report

Posted 10 years ago

Thanks for your feedback. We are currently working on a new delivery system that allows us to allocate delivery charges to different items, differentiating them by size and weight. Watch this space!

Posted 7 years ago

“Once the order was placed, I heard nothing - no updates, no delivery”

Helpful Report

Posted 10 years ago

Thanks for the feedback. Typically, you should receive order updates and delivery information via e-mail. We have double checked the service and all seems to be running smoothly and would like to apologise on this occasion for the lack of updates.

Posted 7 years ago

“Initial ordering process online was ok, although there was no facility to track my order, nor was I supplied with a courier tracking number. When the item arrived, it was strapped to a wooden pallet with no padding between, and just a thin layer of bubble wrap around everything else. As it came off the van it was obvious the whole thing was smashed and so I refused to accept delivery. I contacted Bathroom Village and requested a next day replacement (as I had a plumber booked in for the next day) they were unable to do this so I requested a refund. I was told a refund would be made to the card used for purchase. After a week, there was still no refund, so I called again. I was told that the refund had been processed and a cheque had been sent out that day (Friday) by first class post and I would receive it on Saturday. On the following Tuesday, I finally received a cheque that, according to the postmark, had been sent second class and hadn't been posted until Monday.”

Helpful Report

Posted 10 years ago

Quite a few things to go through here! We sincerely apologise for the state the toilet was in upon delivery. We are currently investigating ways to improve our packaging of VitrA products as they are delivered to us unboxed and unwrapped. With regards to the refund, we're now investing in ways to improve our procedures to get them out to our customers faster than before. We can only apologise for the miscommunication and delay. Thank you for your feedback, it aids us in improving our service!

Posted 7 years ago

“On this occasion customer service was poor because of lack of info. After a month I had to phone and email to find out my order was held up because of stock issues. Previously I had dealt with Alex who was extremely good with keeping me up to date.”

Helpful Report

Posted 10 years ago

Thanks for the feedback. Unfortunately, Alex has recently left the company and we are in the process of recruiting for this position. We sincerely apologise for the inconvenience and look forward to seeing you again.

Posted 7 years ago

“Product was delayed an number of times, each time a date was given for its arrival which wasn't met, causing problems on site liaising with builders. I had to call each time to get the next expected date.”

Helpful Report

Posted 10 years ago

Thanks for your feedback. We apologise for any inconvenience this may have caused. We are currently in discussion with Heritage regarding the availability and delivery on this particular item. Again, please accept our apologies and if you need anything in the future, don't hesitate to get in touch.

Posted 7 years ago

“Item was delivered quickly with good notice. However there was no mention of the delivery to be kerbside only. This was unexpected as we had ordered from them before and that item was brought into the house. This caused great inconvenience as only one person was at home to receive an item which need at least two to carry. Consequently the item was left out in the rain for a considerable time blocking the path and driveway.”

Helpful Report

Posted 10 years ago

Thanks for your feedback. We have passed this information on to our Logistics department and are awaiting to hear back from them on this. We strive to keep our service simple and consistent however, clearly this time this has not been the case. We hope you will accept our apologies, and look forward to seeing you soon.

Posted 7 years ago

“First bath arrived with scratches. It took 1.5 weeks to get a new one and it took phone calls to get it sorted out. Too much hassle for something which was not my fault.”

Helpful Report

Posted 10 years ago

Thanks for your feedback. We're sorry to hear that your bath arrived scratched. This has been an issue that we have taken up with Ultra about their packaging and delivery. Again, please accept our apologies and we hope that you're now enjoying your Coast bath!

Posted 7 years ago

“Unfortunately the delivery was 4 times postponed in been in the end more than 2 Month which meant I required to reschedule the work to fit it.”

Helpful Report

Posted 10 years ago

Thank you for your comments. We apologise for any inconvenience caused and do hope that everything has now been sorted and is working fine.

Posted 7 years ago

“Not clear from pictures on site or description whether the Right hand sided door slid from the right or to the right. Also the dimensions were wrong on the site which meant that my builder build a wall too small. When the door arrived it had slightly smaller measurements on the box and also in the technical instructions on the BV website. Not sure why it is called 1200 door in the main description as it's not 1200.”

Helpful Report

Posted 10 years ago

Thanks for the feedback. We will look into making the information on the website clearer for future customers. Unfortunately, shower door sizing is not as simple as it appears. Doors are sized to match their corresponding trays. So, in this instance a 1200mm door would fit a 1200mm tray. We hope everything eventually got sorted, and that you're now enjoying your Merlyn 10 Shower.

Posted 7 years ago

“There internet site does not work properly. I tried my best to order from them because they delivered the first order efficiently, unfortunately, the order created errors of unknown nature and I had to buy elsewhere.”

Helpful Report

Posted 10 years ago

Thanks for your comments. Unfortunately, there are times when the site requires maintenance and essential upgrades. It may well have been the scenario when you tried to order from us on that second occasion. We're sorry you had to look elsewhere, but hope you'll consider us next time!

Posted 7 years ago

Bathroom Village is rated 4.2 based on 861 reviews