Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service will use again. Best price online.”

Helpful Report

Posted 6 years ago

Happy to be of service! Thank you so much for the review :-)

Posted 6 years ago

“10 out of 10 ! Perfect !”

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Posted 6 years ago

Thank you so much for this review! We really appreciate it :-)

Posted 6 years ago

“Good”

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Posted 6 years ago

Thanks for the review! We really appreciate it.

Posted 6 years ago

“I ordered some fans. When I phoned they initially told me they could be delivered within a couple of days but after I ordered I found out that it would take over a week. Otherwise the transaction went through quickly online and the items when they did arrive were as described and in good nick.”

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Posted 6 years ago

Thanks for the review. We're glad everything arrived in good condition. If you need anything please let us know. Thanks for shopping with us.

Posted 6 years ago

“Totally shambolic. Wrong glass shower panel supplied. Deflector panel wrong thickness. Plumber wasted a lot of time before it became apparent they never could be fitted. Had to get manufacturers to contact BV with correct part nos. Incorrect info re delivery of replacements. Had to re-jig layout as plumber had to fit units without damaged cupboard. 3 drawer unit ordered - unsuitable 2 drawer unit supplied. Shower tray not as specfied - new trench had to be dug on concrete floor. No taps. Handles unsuitable for our units. Wrong (cheaper) riser rail delivered. Bracing bar missing. Extra items not ordered delivered: shower head and hose, plinth, 3 end panels (don't know if charged for these). Plumber had to re-arrange his week to fit shower glass when it finally arrived. Darryl worked hard to sort out but not his order / problem.”

Helpful Report

(Wellington) - Posted 6 years ago

Please accept our sincere apologies, we are very sorry you've had a very poor experience with us. This has been escalated to our chairman who is personally investigating your case - we will be in contact as soon as we fully understand what has happened. We pride ourselves on great customer service and the accuracy of quotations so it is very rare for this to happen. During the investigation, we will look to see how we can make sure it doesn't happen again. We really appreciate you taking the time to write this and we hope to get the matter resolved quickly.

Posted 6 years ago

“Got it eventually as post man returned it as I wasn’t in so when I phoned to have it resent they were very helpful . Dint on the seat but couldn’t be bother to complain. As didn’t want to wait any longer.”

Helpful Report

Posted 6 years ago

Firstly thank you so much for shopping with us and for writing this review. We appreciate every bit of feedback we get. We are sorry to hear there's some cosmetic damage on the seat - If you do spot that there's any nicks or dents on the goods delivered, we are more than happy to get out a replacement to you. If you need anything else please do not hesitate to call us.

Posted 6 years ago

“Delivered on time; no problems”

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Posted 6 years ago

We glad everything is to your satisfaction! Thanks for the five stars! :-)

Posted 6 years ago

“Spoke to Paul from Bathroom Village who was very helpful in assisting with an urgent delivery of a mirror - have yet to install and try the mirror but in view of the high level of customer service, I would recommend without hesitation.”

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(Bristol) - Posted 6 years ago

This is great to hear! We do our best to get you what you need when you need it. Thank you so much for the recommendation and for taking the time out to write this review.

Posted 6 years ago

“Good service fast delivery”

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Posted 6 years ago

Thank you so much for the review. We really appreciate it.

Posted 6 years ago

“We fitted out 3 bathrooms using UK Bathroom Village and the service, prices and after sales service was first class. Byron and team you guys are stars.”

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(Exeter) - Posted 6 years ago

Thank you for taking the time out to do this review and the five stars. I'll make sure Byron and the team see this today! We're sure it will give them a boost :-) We really hope you enjoy your new bathrooms and thanks for shopping with us.

Posted 6 years ago

“Light was exactly what I've been looking for . Prompt delivery”

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Posted 6 years ago

Thanks for the five stars and the review! We're glad you got everything safely. If you need anything please let us know.

Posted 6 years ago

“Got the goods very well wrapped so it wouldn't get damaged. Was delivered on time and was exactly as expected.”

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Posted 6 years ago

Brilliant, glad to hear you got everything to your satisfaction - Thank you so much for the review.

Posted 6 years ago

“Item Arrived as described. Yet to install still but good service etc.”

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Posted 6 years ago

That's brilliant we're really glad you've had a good experience! Thank you for the 5 stars and for shopping with us, Mr Smith.

Posted 6 years ago

“Just excellent informative customer service. Thank you.”

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Posted 6 years ago

We're so pleased you've had a great experience with us - thanks a lot for this review! We really appreciate it.

Posted 6 years ago

“They delivered exactly what we asked for with no problems at all.”

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Posted 6 years ago

Brilliant, we're glad to hear everything is to your satisfaction. Thank you for shopping with us.

Posted 6 years ago

“Super fast supply and at a very keen price. Plus a 5 star product. What else can be said”

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Posted 6 years ago

Thanks for this! We really appreciate the time you've taken to review us.

Posted 6 years ago

“Excellent product, delivered on time and in perfect condition.”

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Posted 6 years ago

We're glad you've had a great experience with us. Thank you so much for the review.

Posted 6 years ago

“Pictures on the website are not of the actual products, it seems. Despite this, the ‘Manager’ Mark, was rude and unhelpful via email, to the point I had to ask that he stop emailing me. Wouldn’t help with return postage, which was over £13 and lied about the manufacturers not having the item I wanted-when they did and then took nearly 10 days to process refund. Very bad business.”

Helpful Report

Posted 6 years ago

We're really sorry you've had a bad experience with us. We take all of our feedback seriously and will investigate this matter further. We're glad you've received your refund. Thanks for taking the time out to write this review.

Posted 6 years ago

“They sent me the wrong order and it took a week to receive the correct order”

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Posted 6 years ago

Oh no! We're really sorry about the mix up with the order. It's very rare that an order gets delivered incorrectly and as a result of it, we are looking into this specific case to see what happened. Thank you, we hope the items delivered to you are to your satisfaction. We really appreciate your feedback and the time taken out to write this review.

Posted 6 years ago

“Product arrived as anticipated, it was as described, however it didn't meet our needs and so had to be returned. Watch out for the very stringent conditions on how to pack up returned items - maybe because they have had experience of badly packaged returns - however the returned item was subsequently credited to our bank account - no communication at all following the return, so would be a little wary if you have to return an item.”

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Posted 6 years ago

We're pleased you got your refund without any fuss. Thank you for your feedback!

Posted 6 years ago

Bathroom Village is rated 4.2 based on 861 reviews