Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the product, and the customer service has been fantastic. Only marked 4stars instead of 5 because we had a couple of issues:- - two shelves were shattered on delivery - Bluetooth turning off when right hand door opened Both issues addressed immediately with replacement parts delivered within the week. Will definitely use again.”

Helpful Report

Posted 5 years ago

Thank you Jo, we really appreciate your feedback and the four stars. It's great to hear we've been able to turn around the issues you've had so quickly and we so pleased that you would use us again. We really hope you enjoy your items for many years to come.

Posted 5 years ago

“Products were delivered as described at a very competitive price. I would recommend and happily use in the future.”

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Posted 5 years ago

Hello Oliver, thank you for your recent feedback and for your kind words. It's great to hear that you would recommend us!

Posted 5 years ago

“I'm afraid I had a very poor level of communication from Bathroom Village when the items I ordered were out of stock. It took numerous phone calls before I managed to resolve the situation, and the first lady I spoke to was actually quite rude.”

Helpful Report

Posted 5 years ago

Many thanks for coming back to us. We really appreciate the feedback. We're sorry we've not been able to hit the mark on this occasion and we'll use your feedback to better our service. If there's anything else, please let us know.

Posted 5 years ago

“Excellent service with good prices”

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Posted 5 years ago

That's brilliant, we really appreciate your kind words. Thank you for shopping with us.

Posted 5 years ago

“Good price and quick delivery”

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Posted 5 years ago

Thank you for much for the review. We're really glad everything to do you safely and quickly. If you need anything else in future please let us know.

Posted 5 years ago

“product ordered was exactly what I ordered, delivered safely and promptly with no issues and at a good price. Was quite happy with the service provided and would recommend using this company”

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Posted 5 years ago

We're so pleased to hear that you would recommend us. Thank you for your kind words and for also choosing us. We really hope you enjoy your items and we wish you all the best.

Posted 5 years ago

“Highly recommend this company for competitive edge, quality or products and service!”

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Posted 5 years ago

Thank you so much Mrs Howe! We're over the moon to hear that you "Highly recommend" us. Should you need anything else please let us know and we'll be more than happy to help.

Posted 5 years ago

“Excellent customer service, fantastic product, great quality product.I would most definitely recommend this company,thanks”

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Posted 5 years ago

It really means a lot to us to hear we've been able to provide excellent customer service for you. Our whole team works so hard to give our customers a 10/10 service - it's so good to hear you're happy. Thanks for choosing us!

Posted 5 years ago

“Choosing our three bathrooms was a lovely experience. A very helpful sales man. But that was the end. Paid in full 1st March 2019. It is now 23rd. Yesterday I was told that it had been delivered. How can three bathrooms be packed into two small boxes? I am still waiting with no explanation or contact from the supplier.”

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Posted 5 years ago

“Excellent service ordering was easy delivery was quick and prices were good no problems at all. Would use again.”

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Posted 5 years ago

Hi there, thank you so much for the five stars it's really appreciated. Should you need anything else you know where we are!

Posted 5 years ago

“I’ve had 2 separate orders from Bathroom Village over the last few months. One had a lot of items from Crosswater and the other was for a couple of extraction fans. With both orders the delivery time was much longer than advertised (min 3 weeks). All items showed as available when I ordered and were advertised as up to 5 working days for delivery. I needed to chase both deliveries and the answer was also due to a delay with the supplier. This was frustrating but being fair, the items were good quality and cheaper than other websites - just don’t order if you are in a rush would be my suggestion.”

Helpful Report

Posted 5 years ago

Hi Julian, thank you so much for your recent feedback. It's really appreciated. We're sorry that we've been unable to provide the service you wanted this time. We're a fast-growing business and we're always looking at ways to improve our service, your feedback will go towards making our businesses even better. We would like to personally thank you for choosing us and we hope to see you again.

Posted 5 years ago

“Good service. Kept fully informed of delivery.”

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Posted 5 years ago

Hello Georgina, thank you for your feedback. We so pleased we've been able to provide the service you're really happy with.

Posted 5 years ago

“Long time resolving tap that was unfit for purpose. No consideration given to cost of fitting and weeks of inconvenience. Was refunded cost of purchase but still have inadequate tap. Will have to replace and pay for removal and fitting of new one.”

Helpful Report

Posted 5 years ago

Hi Dave, many thanks for your feedback, we'll certainly investigate this with the supplier. We're sorry to hear about the inconvenience caused, you have now been refunded and we hope you get everything sorted soon.

Posted 5 years ago

“Amazing product superb service we had to return few items and we got paid back straight away”

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Posted 5 years ago

We're very glad to be of service! Thank you for the five, it really means a lot to us. Al the best.

Posted 5 years ago

“The basin tap and waste I ordered was not in stock and I had to wait two weeks, very frustrating. Quality excellent.”

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Posted 5 years ago

Thank you for your feedback Bill, we're sorry that we were unable to get your goods to you quicker. We're always looking to speed up our service as we grow. We really appreciate the review and we hope to see you again.

Posted 5 years ago

“Perfect”

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Posted 5 years ago

Laurent, that's very kind of you to say. Should you need anything else in future please let us know and we'll be happy to help. Thank you for shopping with us.

Posted 5 years ago

“Good quality items but specifically requested brown fascia as opposed to white for ceiling shower fan/light but still received white.”

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Posted 5 years ago

Michael, thank you for your feedback. We're sorry, but we are unable to find a brown fascia associated with this product in the manufacturer's brochure. They appear to only be available in two colours. Feel free to give us a call I'm sure we can find an alternative.

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Thank you for the review and for the five stars. It's very much appreciated.

Posted 5 years ago

“I have received the items late and even came with missing parts. And i’m Still waiting for the parts. The email reply has not been prompt enough, so I don’t know if the missing parts will enventually come in.”

Helpful Report

Posted 5 years ago

Thank you for your recent feedback it's much appreciated. We're sorry to hear about the delay in getting your items to you and for the missing parts. Once we've received the parts from the manufacturer we will, of course, send them straight away to you. We really hope this is resolved quickly so we'll keep speaking to the manufacturer to get this resolved as soon as possible. Thanks again for choosing us.

Posted 5 years ago

“great product & service”

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Posted 5 years ago

Thanks for the review Dean it's very much appreciated. If you need anything else let us know and we'll be happy to help.

Posted 5 years ago

Bathroom Village is rated 4.2 based on 861 reviews