Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication and perfect delivery of goods all on time. Even the a damage item that had to be returned was dealt with quickly and efficiently. Would definitely use again as such excellent prices.”

Helpful Report

Posted 5 years ago

Thank you so much for the review and for the five stars! It's much appreciated. We're glad to be able to get your item sorted quickly, we know how much of a pain it is and we're grateful for your patience. Thanks again, you know where we are should you need anything else.

Posted 5 years ago

“Good clear communication. Minor delivery issue resolved very quickly and efficiently.”

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Posted 5 years ago

Thank you so much for the review Dean, we really appreciate the feedback. We're glad we've got the delivery issue resolved and we hope you enjoy your items. Let us know if you need anything else. Best regards, Bathroom Village

Posted 5 years ago

“Our order came from the Bathroom village supplier, so the delivery date slipped with no notification from Bathroom Village, day wasted at home waiting in. Still no feedback from bathroom village after i contacted them, and they said they were investigating the delay, but luckily the item has now been delivered, and is quality as expected of a Burlington item.”

Helpful Report

Posted 5 years ago

Thank you for your recent feedback Barry, we are sorry to hear about the delays. We had asked the manufacturer to send this item over to you and due to the holiday period, it has taken a little longer to get items to some customers. We believe it has to do with the backlog of orders over the Christmas period. We're glad you've got your item now, Burlington is a great choice for your bathroom and we really hope it's perfect for your bathroom. If you need anything else please do not hesitate to call.

Posted 5 years ago

“We received our order promptly, thanks”

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Posted 5 years ago

Thank you for your recent review, it's very kind of you to rate us 5 stars! We really appreciate that you choose us and we hope you enjoy your items.

Posted 5 years ago

“Excellent Customer Service”

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Posted 5 years ago

Thank you for shopping with us Susie, we appreciate the review and the kind words. If there's anything else we can help you with we'll be happy to help.

Posted 5 years ago

“delivery came on a huge lorry that attempted to drive up a long tree lined driveway removing the lower limbs of the trees as it went - eventually the driver realised his stupidity and stopped, but then dragged the palette on a sack trolley up the gravel drive - shredding the underlying nidagravel trays. thousands of pounds of damage - tree surgery and and new nidagravel trays required.”

Helpful Report

Posted 5 years ago

This is appalling and totally unacceptable from the couriers. We are very sorry to hear about this. We trust these companies to deliver our goods safely and responsibly. Mr Wake, Please call 01823 660063 with the reference number: #18689. If you explain your situation they will be able to deal with your complaint and get to the bottom of which company they used that has caused the damage. Once again we are very sorry to hear about your delivery experience. We would like to hear how you get on, please keep us informed.

Posted 5 years ago

“Quick delivery great product”

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Posted 5 years ago

Thank you for the five stars, it means a lot to us that we've been able to provide the right service for you. Thanks again for your feedback.

Posted 5 years ago

“Great service!”

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Posted 5 years ago

Thank you Tracey! Great customer :-)

Posted 5 years ago

“Best price I found. Phone call to keep me posted on delivery. Thanks”

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Posted 5 years ago

Thank you for the review, and for the five stars! We do our best to keep people updated on their delivery. If you need anything else, let us know.

Posted 5 years ago

“Order process easy, kept informed of order progresss and delivered on time.”

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Posted 5 years ago

Thank you, we really appreciate the review! Kind regards, Bathroom Village

Posted 5 years ago

“Appalling service with me constantly chasing for the whereabouts of my orders. We had 3 doors shipped before getting one undamaged, of which i again had to chase what was going on and had very little comeback. Lack of any real customer care or consideration. I will never buy from here again.”

Helpful Report

Posted 5 years ago

Thanks for your recent feedback, we're sorry to hear that you've had to chase your items, we did have some delays which in this case was out of our control. We hope the items that have been delivered are to your satisfaction and you're happy with the products supplied.

Posted 5 years ago

“Unfortunately the unit I ordered was delivered the wrong handed. A replacement was not available within a suitable timescale. Neither issue was necessarily Bathroom Villages fault however the customer service and telephone answering was poor. I would have gladly paid to get materials collected but this option was not offered. Having followed the instructions on the website, I returned it to the warehouse myself. I was assured I would be informed of my refund in the next few days. 2 weeks later I telephone obviously no answer, I then emailed customer services enclosing my copy of the return documentation. About a number of days (albeit over a bank holiday) I received a reply confirming a refund had been authorised. Now a week later no funds have been reimbursed.”

Helpful Report

Posted 5 years ago

Thank you for your recent feedback. We're sorry we were unable to deliver your replacement items at a suitable time for you. We do our best to get refunds completed as quickly as possible, be rest assured that if we have said that you will be receiving a refund you will get it. We have our procedures which we need to follow, we appreciate your patience in this matter. Should you wish to speak to someone further please speak to our customer services team on 0344 774 6666 (option 2).

Posted 5 years ago

“Ordered two Roper Rhodes,oak, soft close loo seats. Pleased with the look and quality. Very helpful, friendly service from Bathroom Village. Definitely would order from them again.”

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Posted 5 years ago

Thank you, Deborah, this means a lot to us. It's great when we've been able to tick all the boxes in your shopping experience. If you need anything else, please let us know, we'll be happy to help.

Posted 5 years ago

“Great product range and great service.”

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Posted 5 years ago

Thanks so much for the review and the kind words!

Posted 5 years ago

“The unit we wanted was at a good price. We received a generic email saying we would be contacted when it was dispatched - we never got one. Over a week later I then rang and they confirmed it was at the warehouse and that the courier would contact me. After a few days I rang back saying I hadn’t been contacted. They said it wasn’t really their fault as it is the couriers job to contact me. I had to ring back the following day again before it was sorted. The staff I spoke to were good/friendly but you need to improve your internal comma/processes win your preferred courier”

Helpful Report

Posted 5 years ago

Thank you for your recent feedback Gareth, we'll certainly take it onboard. We are sorry to hear about the delays and inconvenience for chasing your order/delivery. We are looking into ways to continually improve our service. Thanks again for your review and for shopping with us.

Posted 5 years ago

“I know people have had a moan. But, I have had good service and it’s a good product. Be careful though as the driver only delivers the good kerbside. I had to bung the driver a few quid to bring the shower enclosure into the house.”

Helpful Report

Posted 5 years ago

Thank you for your feedback Les, indeed, all of our deliveries are curbside only unless you call or email us to make other arrangements. It's fairly standard in the industry to do it this way. We're really glad everything got to you in good order. If you need anything else, let us know.

Posted 5 years ago

“Full marks to this company for communication and prices. I appreciated being phoned to let me know that the delivery was delayed by a few days which was very helpful. Packaging of the products was poor, however I believe they had come direct from the manufacturer. As the packaging was not good and the boxes had got damp on a rainy delivery day, the items were falling out of the box when received, fortunately they were not damaged.”

Helpful Report

Posted 5 years ago

Thank you for such a detailed review, Karen. In this case, the items were indeed sent from the manufacturer, so to speed up the process we asked them to send the items directly. We'll certainly take a look into why the boxes were damaged. If there's anything else you need please do not hesitate to get in contact.

Posted 5 years ago

“Unprofessional poor customer service, "stay away" from this company . You sold a defective item to me and now I have to send it back at my cost to get refund. It is just ridiculous and unfair . Two professionals plumbers had come to same conclusion about this shower tray : there is a potrude around the hole that will create leaks.”

Helpful Report

Posted 5 years ago

Thank you for your recent feedback. We are sorry to hear about the defects in the items that were sent to you. The manufacturer is responsible for supplying working goods to us. It's obviously upsetting to hear this as we only want our customers to have a great service and receive the items in good working order. We really appreciate your custom and we thank you for shopping with us, however, the defects do originate from the manufacturer. Our part in this process is to get these items replaced quickly so you can get on with your bathroom. We can understand that this is frustrating and we hope that get everything sorted quickly.

Posted 5 years ago

“Good product. Swift delivery.”

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Posted 5 years ago

Glad we could get everything over to you quickly. Should you need anything else you know where we are :-)

Posted 5 years ago

Bathroom Village is rated 4.2 based on 861 reviews