Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good - a little longer than thought from web site”

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Posted 9 years ago

Thanks for your feedback. Typically goods take 7 - 10 working days to be delivered to you. If it's anymore than this we do endeavor to let you know. Sorry if this caused you any inconvenience, but we do hope to see you again soon!

Posted 7 years ago

“Taps only arrived today will give feedback when inspected & fitted”

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Posted 9 years ago

Thanks Mr Shaw, we look forward to hearing back from you once you've had your taps fitted!

Posted 7 years ago

“Very good at communication as to when to expect delivery many thanks”

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Posted 9 years ago

Thank you, Michael. Hope you're enjoying your Kohler toilet roll holder. We'll see you again soon!

Posted 7 years ago

“Incorrectly addressed consignment caused my delivery to be attempted 3 times - at great cost & frustration to me. Courier company would not communicate with me due to data protection but Customer Service department's interventions at Bathroom Village seemed lame and ineffective.”

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Posted 9 years ago

“Very pleasant service, helpful and prompt - keen price too! Good communications throughout. I would have said 'excellent' but for one thing - on delivery of the item I found the information about returns (scary stickers on the package etc) a bit daunting & off putting as it gave me the impression I would have difficulty IF I had recd a damaged product in any way and needed to return it. Happily the item was perfect - very well packaged and I am delighted with it. Thanks!!”

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Posted 9 years ago

Thanks for your kind words and feedback. The reason we have our returns information on bright red paper is so that it gets noticed. Previously, we'd found it was getting ignored and we would then have problems later down the line. So, it's there to ensure you get the goods and that any discrepancies get reported back to us so that our customer service team can rectify them as quickly as possible. Once again - thank you. We hope to see you again soon!

Posted 7 years ago

“Excellent”

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Posted 9 years ago

Alan, we're glad to hear you're enjoying your Roper Rhodes cabinet - Many Thanks!

Posted 7 years ago

“Did what it said on the tin.”

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Posted 9 years ago

Thanks for the feedback, Jeetesh. We hope to see you again next time!

Posted 7 years ago

“A very good quality product”

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Posted 9 years ago

Thank you for your feedback, Garry. Glad to hear you're happy with your Merlyn Bath Screen!

Posted 7 years ago

“Very efficient. Completed order and delivery in timescale agreed.”

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Posted 9 years ago

Thanks for your feedback. Glad to hear you're pleased with your Roper Rhodes illuminated mirror. We hope to see you next time!

Posted 7 years ago

“Service was excellent. See comment below.”

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Posted 9 years ago

Sorry to hear that you didn't receive the item that you ordered. We are aware that Heritage care currently having issues with their wastes, but this will soon be resolved. Glad you like your upgraded version and we'd like to thank you for your patience and understanding on the matter. See you again soon!

Posted 7 years ago

“They had the best price for quality products. Combined with no fuss ordering and excellent communication, I wouldn't hesitate to recommend.”

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Posted 9 years ago

Thanks for your kind works, Michael. We hope to see you (and your friends) again soon.

Posted 7 years ago

“Very good delivery information and communication. Delivery driver however did not want to wait for item inspection. Packing information informed me that he was allocated twenty minutes for inspection but would not stay for even five minutes. Also refused to take away packing pallet and wooden support frame.”

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Posted 9 years ago

Darrin, thank you ever so much for your feedback. You are correct - the driver is allocated a time slot for you to check off the items delivered against those that you've ordered. We will be in touch with the delivery company used in this instance to investigate why this didn't happen, and offer our apologies. We're glad you're pleased with your order and we're sure it will serve you well for many years to come!

Posted 7 years ago

“Excellent, efficient and friendly service!”

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Posted 9 years ago

Ian, thank you for your feedback. We're glad you're happy with your order and hope to see you next time. Thanks again!

Posted 7 years ago

“Customer service poor, promised refund not made when we were told it had been. Countless emails and telephone conversations needed to sort out problem. Wrong product delivered as website had been set up incorrectly”

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Posted 9 years ago

Simon, thank you for your feedback. We're glad you liked your Roper Rhodes products and are sorry to hear about your disappointment with the service you received. We have since implemented new procedures to ensure this doesn't happen again in the future. Once again, we offer our apologies and sincerely hope you'll come back to us again.

Posted 7 years ago

“Quality products good prices. delivery service very good.”

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Posted 9 years ago

Thanks Carl. We're glad to hear that your Britton products are looking the part!

Posted 7 years ago

“Deliverer within the specified time...job done”

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Posted 9 years ago

Thanks for your feedback, Lynne. We hope you're new slate black shower tray is serving you well!

Posted 7 years ago

“Entirely satisfied with the service provided and the delivery arrangements.”

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Posted 9 years ago

Thank you for your kind words, Stanley. We're glad to hear you're enjoying your new Aqua Cabinets unit!

Posted 7 years ago

“Very simple to use web site, staff always call to confirm your order and give you an indication to the delivery timeframe, which they always manage to meet. Products are always top quality.”

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Posted 9 years ago

Thank you so much for taking the time to drop us some feedback. We're very glad to hear you had a great experience and found the process seamless. Look forward to seeing you next time!

Posted 7 years ago

“Fantastic service as described. Will use again and recommend. Delivery was prompt and all items well packaged. Had an issue with a manufacturing defect on part of order which wasn't discovered until fitting. Simon Allen assisted with obtaining a replacement under warranty and his customer service was fantastic taking all the stress out of the situation. Well done Bathroom Village.”

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Posted 9 years ago

Thank you so much for your feedback. We're sorry to hear there was a defect with one of the items you ordered. We do strive to fix these little issues as quickly as possibly and making the process completely stress-free. Thanks again!

Posted 7 years ago

“Great service!!!!”

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Posted 9 years ago

Thanks Wieslaw. We hope to see you again soon!

Posted 7 years ago

Bathroom Village is rated 4.2 based on 861 reviews