Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Repeat customer, great value, reliable”

Helpful Report

Posted 5 years ago

Hi David, Many thanks for the great review and your continued custom. As always should you need anything else please let us know. Kind Regards

Posted 5 years ago

“Of the three items I ordered, two were subject to delays with the manufacturer but Bathroom Village were very prompt in notifying me of the situation; I chose to wait and I received the order within the forecast period. I consider that I received a fully satisfactory service from Bathrrom Village.”

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Posted 5 years ago

Hi Jonathan, Thanks for the 5 star review! Hope you are pleased with the items that you have received and your planned work is going well. If there is anything further we can assist with please let us know. Many Thanks

Posted 5 years ago

“The vanity unit was delivered with no handles. I was not able to contact Bathroom village online as my phone calls were'nt answered, and they did not respond to emails or phone messages. However by sheer luck my local Bathroom Village store were very helpful as they happened to have some handles from the same make of vanity unit which they let me have, otherwise....”

Helpful Report

Posted 5 years ago

Hi there, Thanks for taking the time to leave the review. We are pleased to hear that the issue has been resolved via one of our showrooms. We have checked the emails received from you and can only see the one email that you sent to us. This was not responded to as we spoke to you over the phone and as far as our team were concerned the issue was resolved. If you need any further assistance please do not hesitate to contact us. Kind Regards

Posted 5 years ago

“The item was exactly what I wanted”

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Posted 5 years ago

Hi Marcia, Thanks for the great review. We are pleased that your order has been received and you are happy with it and the service provided. Kind Regards

Posted 5 years ago

“Bought lavatories, showers, shower screens, basins and vanity units from them to renovate 4 bathrooms. I found the team in Exeter very helpful, prices competitive and the service was faultless. Delivery was faultless.”

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Posted 5 years ago

“Extremely disappointed with the service. After ordering a toilet seat which unfortunately did not fit my toilet I tried to return it but was unable to due to the fact that I do not have a camera and if I did I am unable to put photos on the computer. I was told this was the only way to return items and therefore I am stuck with a toilet seat I cannot use and you have my money. I certainly wouldn't recommend your company for this reason.”

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Posted 5 years ago

“The delivery time was two long (much longer than advises when the purchase was made) but it arrived in good condition”

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Posted 5 years ago

Hi there, Thanks for taking the time to leave a review. We have checked the details of your order and can see that the order was placed 8/10 and was dispatched from our warehouse 28/10 to our couriers. As per our website we do estimate 10 - 14 working days for delivery of items. Glad your item arrived safely and you are happy with it. Should there be anything else that you need please do not hesitate to get in touch. Many Thanks

Posted 5 years ago

“Disaster from beginning to end. Ordered items only to discover there was a 14 days delivery time, they arrived at their couriers 4 weeks later and took another week to be delivered. Both items arrived after 5 weeks waiting and were damaged beyond use. Bathroom Village weren't answering calls or emails so took 10 days to reach someone to request a return. They never arranged collection and 7 days later when I chased collection I was told they were in receivership. That's the only good part because now my credit card is helping get my £1200 back.”

Helpful Report

Posted 5 years ago

Hi Elaine, Currently Bathroom Village is being bought out by another company, Unity Bathrooms and while the legal side is going through, we are afraid that we are unable to process any refunds or collections. Unfortunately, this situation has come about due to a former Director who has misappropriated Company funds. However, as investigations are on-going, we are very limited on what we can say whilst proceedings are still active. Your credit card company will be able to assist with the chargeback request. We appreciate your patience and understanding and want to extend our heartfelt gratitude for your continued custom. Kind Regards

Posted 5 years ago

“I am waiting for a refund but as you've gone into liquidation I'm going to have to go through my credit card company to get my money back- IF I get my money back. NOT HAPPY”

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Posted 5 years ago

Laura, Currently Bathroom Village is being bought out by another company, Unity Bathrooms and while the legal side is going through, we are afraid that we are unable to process any refunds. Unfortunately, this situation has come about due to a former Director who has misappropriated Company funds. However, as investigations are on-going, we are very limited on what we can say whilst proceedings are still active. Please contact your bank to arrange a chargeback. We appreciate your patience and understanding and want to extend our heartfelt gratitude for your continued custom. Kind Regards

Posted 5 years ago

“I purchased another Britton Curve Close Coupled Back To Wall WC Pan & Cistern. (I had already purchased one last year) Service and delivery were excellent and the price paid was very competitive.”

Helpful Report

Posted 5 years ago

Hi David, Thanks for the 5 stars! Hope your planned work is going well and should you need anything further from us please let us know. Thanks again

Posted 5 years ago

“Great service from Bathroom Village. Good quality items and competitive prices. A very quick delivery with no hassle at all. I would have no hesitation to use again!”

Helpful Report

Posted 5 years ago

Hi Iona, Many thanks for taking time to leave this review, we really appreciate it. Just the what we like to hear, we are pleased that you were happy with the items received and hope that your planned work is going well. If you need any further assistance please do not hesitate to contact us. Kind Regards

Posted 5 years ago

“Super fast delivery of a set of good looking bath taps that finally ended our search for something modern yet traditional to replace the old ones over our antique cast iron tub, and they were also very reasonably priced.”

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Posted 5 years ago

Hi there, Thanks for taking the time to leave the great review. We are pleased to hear that you are happy with the item that you received and also the price and service. Should there be anything else that you need please let us know. Kind Regards

Posted 5 years ago

“very good service”

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Posted 5 years ago

Hi Michael, Thanks for the 5 star review! Should you need anything else from us please do not hesitate to contact us. Many Thanks

Posted 5 years ago

“I have yet to receive my order.”

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Posted 5 years ago

Hi there, Thanks for getting in contact. As you are aware the delivery was rejected at the delivery address provided as you chose to use an "address pal" delivery address. Due to the size of the item they were unable to accept. We have checked all correspondence and can see that a member of our customer service team has been in contact with you to provide an update. Should you need any further information please do not hesitate to contact us. Many Thanks

Posted 5 years ago

“Good service from Bathroom Village, however they / I have been let down by the very poor quality of a Roper Rhodes cloak room sink unit I purchased from them. I am now waiting for my 4th replacement door !!!”

Helpful Report

Posted 5 years ago

Hi John, Thanks for leaving the review and sorry to hear that you are having issues with the Roper Rhodes unit. We have sent the details over to them to look into this further. We hope the new replacement arrives safely. Kind Regards

Posted 5 years ago

“Super support and communication. Sent very quickly and product very good!”

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Posted 5 years ago

Hi Sam, Great news! Thank you for taking the time to leave this fab review! Should there be anything else you need please let us know. Many Thanks

Posted 5 years ago

“Helpful staff in person, but it would be even more helpful if staff could deal with customer queries promptly when made via email.”

Helpful Report

Posted 5 years ago

Hi there, Thanks for taking the time to leave a review. We are pleased that you were happy with the service that we have provided. Following on from your feedback regarding your email correspondence we have checked all the details of emails received by our customer service team and responses given and can see that all emails have been responded to and in a timely manner so are not sure who these emails were sent to? If would like to get in touch and discuss this further we would be more then happy to investigate further. Kind Regards

Posted 5 years ago

“Very good service - goods arrive on time”

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Posted 5 years ago

Thanks for the great review, we really appreciate the feedback. Many Thanks

Posted 5 years ago

“Exceptionally fast delivery. Ordered a vanity unit and very happy with it!”

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Posted 5 years ago

Hi Edward, Thanks for the 5 star review. We are pleased to hear that you are happy with the unit you have received. Should there be anything else you need please do not hesitate to get in touch. Many Thanks

Posted 5 years ago

“Best value and next day arrival of a Merlyn 8 quadrant shower enclosure which was easy to install and has transformed our shower, I have nothing but praise for Bathroom Village.”

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Posted 5 years ago

Hi Peter, Thank you for the wonderful review! Pleased that you are happy with the Merlyn item you have received. If there is anything else that you need please let us know. Kind Regards

Posted 5 years ago

Bathroom Village is rated 4.2 based on 861 reviews