Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

Write Your review

Tell us how Bathroom Village made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After finding the mirror we wanted, we ordered and it was delivered, with broken glass. In fairness, when we informed Bathroom Village, they didn’t hesitate in sending a replacement. When that arrived, it was totally shattered. We then requested a full refund and received it after 2 weeks. Decent Co but their delivery contractor was shocking.”

Helpful Report

Posted 5 years ago

Hi Mark, Thanks for the review, sorry to hear of the issues with your delivery. Unfortunately due to the type of goods that we provide occasionally damages can occur, it appears that you have been unlucky on both of these occasions. Apologise for this. We will pass the feedback on to our couriers. Should you need anything else from us please do not hesitate to contact us. Many Thanks

Posted 5 years ago

“Can’t believe you sent me this link!!! I didn’t get my order that I paid for and as a costumer the service I received from you was very poor, I’m hoping my money has been paid back into my account. I won’t and wouldn’t recommend you for bathroom fittings,it would be courteous to contact an unhappy customer but this is obviously the best I’m going to get. I’m hoping management read this.”

Helpful Report

Posted 5 years ago

Hi Angela, Thanks for taking the time to leave a review. Sorry to hear that there has been issues with your delivery. The order was fully processed and dispatched from our warehouse so it appears that there has been an issue with the couriers. We have passed the feedback on to them and hope to investigate this further. Should you need any further assistance please do not hesitate to contact us. Many Thanks

Posted 5 years ago

“Excellent service. Quick and easy from order to receipt.”

Helpful Report

Posted 5 years ago

Hi there, Thanks for taking the time to leave a review and the great feedback. Kind Regards

Posted 5 years ago

“Great - far cheaper than competition and delivered the next day with no issues.”

Helpful Report

Posted 5 years ago

Hi Ross, Great news, thanks for the review! Just what we want to hear. Hope all is well. Should you need anything else please let us know. Many Thanks

Posted 5 years ago

“Ordered a large sink from them a few weeks ago, the sink should have been freestanding due to the weight its not so I need to exchange it! Checked the website and no mention of the sink not being freestanding or in need of extra support. Tried to log in my return on their website but it is not working, emailed them instead and got the driest of emails where I was told that I need to organise my own return coz they cant help! I mention that I don’t mind paying for the return but I would prefer for them to organise the pick up. When I told them that I will order the smaller version and they could pick up when they deliver that they said that unfortunately they cant help me with that either. Over the phone the word unfortunately was used ten times in less then a minute. At no point during the conversation did they try to find a solution. Refuse to order with them again and I do need more bathroom units for my house.”

Helpful Report

Posted 5 years ago

Hi Daniel, Thanks for your recent feedback. Firstly just to confirm the item that you ordered was a wall mounted basin as clearly shown in the pictures on our website. This means that it is not freestanding and simply needs to be attached to any wall. Additional wall support may be needed (as with any wall mounted basin) however any competent installer will be able to do this. Apologise that our returns form did not seem to work for you, we have passed this feedback on to our website team to look into. As stated in our terms and conditions that you agreed during the checkout process, any unwanted items will need to be returned to us by yourselves at your cost. Unfortunately we do not offer a returns collection service as this will mean that any goods that come back to us will not be insured and should there be any damages to the item you will not receive your refund as you were made aware of. The item has since been received back into our warehouse and your refund fully completed. We hope that this answers the points raised however should you need any further details or assistance please do not hesitate to contact us. Many Thanks

Posted 5 years ago

“Good price but delivery was a little slow.”

Helpful Report

Posted 5 years ago

Hi Mr Murray, Thanks for taking the time to leave the review. Sorry to hear that you feel the delivery was a little slow. We have checked the order details and can see that the order was signed for and delivered 5 working days after placing the order. As per our website we do quote 5 - 7 working days for delivery. We hope that your planned work is going well. Should there be anything else you need please do not hesitate to contact us. Many Thanks

Posted 5 years ago

“The goods we ordered were as described, delivered on time and fairly priced.”

Helpful Report

Posted 5 years ago

“product arrived well packaged and as advertised although some delay from initial order and comms not as good as other retailers.”

Helpful Report

Posted 5 years ago

Hi Craig, Thanks for taking the time to leave a review, sorry to hear that there was a delay in the order coming to you. The order came to you directly from the manufacturer so we will get in contact with them to see what has happened on this occasion. Hope the item is all up and running and you are pleased with it. Should you need any further assistance please do not hesitate to contact us. Many Thanks

Posted 5 years ago

“Great shopping experience, very price competitive and good communication from order to delivery.”

Helpful Report

Posted 5 years ago

“Love this product. Easy to order. Came promptly. Well packaged. Product exactly as ordered. As it is a non-slip tray it is difficult to clean but the non-slip surface works perfectly.”

Helpful Report

Posted 5 years ago

“The bathroom furniture was as expected. It arrived very quickly (well before the original stated date) though we were informed beforehand. The delivery driver was very courteous and helpful.”

Helpful Report

Posted 5 years ago

“Product fine. Was not informed when my product was ready to collect so had to chase up. Otherwise no issues.”

Helpful Report

Posted 5 years ago

Hi Ann-Marie, Thanks for leaving the review. We have passed this feedback on to our warehouse, thanks for bringing it to our attention. Hope you are happy with the product, should you need anything else please get in touch. Many Thanks

Posted 5 years ago

“Exactly as advertised. Very satisfied with the purchase.”

Helpful Report

Posted 5 years ago

“Excellent service, at a great price, delivered when promised, good quality shower screen, no damage, no missing parts. = 1 happy chappie..”

Helpful Report

Posted 5 years ago

“First class experience with a speedy delivery. Will definitely use again”

Helpful Report

Posted 5 years ago

“Good products. Poor service. Would not exchange an unused shower rose to a smaller size, despite purchasing over £3000 of merchandise. Would not reccomend.”

Helpful Report

Posted 5 years ago

Hi Mr Eaves, Thanks for taking the time to leave the review. We operate a 14 day return policy for any unwanted goods for a refund or exchange. The order was delivered to you 12/6 and you notified us of the exchange request 6/7 so due to the amount of time since you received the order we were unable to accept the request on this occasion. Please note all of our terms and conditions (including our returns policy) are found on our website and are agreed by you during checkout. We hope that you are pleased with the other items in your order and the planned work is all going well. Should you need any further assistance please do not hesitate to contact us. Many Thanks

Posted 5 years ago

“Goods arrived on time, well packaged, in good condition and as described. Received excellent information on a loo I wanted which was out of stock and they kindly refunded me for the seats I bought anyway which contradicted their advice. Will happily use again and recommended to others”

Helpful Report

Posted 5 years ago

“Product and service from bathroom village was fantastic and the product is high quality as we expected so very happy with it. Disappointed with the delivery service though - I think this may be through a separate courier though. Couldn’t give us a smaller deliver window except all day and when they did deliver they delivered totally the wrong item which then we had to wait for the rest of the day for them to exchange for the correct item!!!”

Helpful Report

Posted 5 years ago

“Easy website to navigate, plenty of choice, good value. Great communication, quick delivery”

Helpful Report

Posted 5 years ago

“Good service, delivery was on time, the item I purchase was very heavy but the delivery guy was really helpful. I would recommend UK Bathroom Village.”

Helpful Report

Posted 5 years ago

Bathroom Village is rated 4.2 based on 861 reviews