Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a tap and did not receive the correct parts for it. I did however receive the correct item after a phone call to the customer service department who were very helpful.”

Helpful Report

Posted 5 years ago

Thank you for your recent feedback. It's great to hear we have been able to resolve the issue with the order. Our customer services team are really great in these situations and super friendly too, so if there's anything else we can help you with please just give us a call or email us. Best regards, Bathroom Village

Posted 5 years ago

“Sadly, there seems to be a disconnect between ordering and stock management. Having placed an order and paid in good faith based on the BV website delivery times I was informed there might be a delay and that I would be informed later. Point one, other companies are more honest at the pre-purchase stage. Given the delivery date was now during a period when I was away we agreed delivery for 1st May. I subsequently received a message to say it had left the warehouse weeks before the 1st. I emailed immediately to stop delivery. Somewhat concerned, I emailed in mid April as a gentle reminder about what we had agreed. Nothing arrived on the 1st. Having chased up the order on the 2nd I was told it would be with me in two days - it didn't arrive. Having spent over £15K with various suppliers as part of a bathroom refit, Bathroom Village is the one I, sadly, would not recommend.”

Helpful Report

Posted 5 years ago

Hi Michael, thank you for your feedback and for bringing this to our attention. We're sorry to hear your recent experience and for the inconvenience. This is certainly not the usual service we provide. We normally get this spot on so we're looking into this see what happened. We hope the item we sent to you looks great in your bathroom. Best regards, Bathroom Village.

Posted 5 years ago

“I have used bathroom village previously and have been happy with the service. However on this occasion I asked them to price match a Burlington toilet with another well known company where it was cheaper and not in a sale (there price match promise is clearly displayed on their website). I believe this to be false advertising as they refused to price match a product, although customer services were polite they could find no other reason than the price difference was too low and stated it was below their cost price. They were not willing to provide any policy around this when requested or offer any close comparison in price. I am very disappointed and will no longer be using the company unless they rectify their price promise and I will be ensuring I do not use them for any of my properties and business or recommend them in future.”

Helpful Report

Posted 5 years ago

Hi Nick, thanks for your feedback and for bringing this to our attention. We will soon be placing our price match policy online. Unfortunately, as you stated we were unable to price match. In this case, there was an exception so we will be looking to detail this very soon. We hope that once our policy is available you will be happy to consider using our services once again. Best regards, Bathroom Village

Posted 5 years ago

“Can’t thank you enough. Good communications I would go as far as to say a personal touch which is not something you experience usually with online stores. Beautiful products and literally saved hundreds on our new bathroom by shopping with you instead of Victorian Plumbing. Really grateful for your help putting things right when your supplier had a mishap with his first attempt at delivering our purchases and looking forward to receiving them on our agreed delivery date. You’ve made what could be a logistical nightmare a smooth and stress free experience. Many thanks again. Alison and Kirk 👍”

Helpful Report

Posted 5 years ago

Thank you for your recent feedback Alison and Kirk, it's great to hear we've been able to hit all the boxes for you and get your items to you safely. We do our best to provide great customer service for our customers so it's really good to hear we've been able to do so this time. You know where we are should you need anything else or need a bit of advice. Thanks again for choosing us! Best regards, Bathroom Village

Posted 5 years ago

“Exemplary customer service from Eve Worrell to rectify a missing shower panel . Keep me informed by phone regarding progress. Bathroom Village offers value for money and puts the customer first. Recommended....”

Helpful Report

Posted 5 years ago

Thank you for your recent feedback Bruce, we really appreciate it. It's brilliant to hear Eve has been able to help you get your issue resolved, Eve does a fantastic job for us and we're so lucky to have her. Thanks so much for the recommendation, it means a lot to us. If there's anything else we can help you please do not hesitate to get in contact. Best regards, Bathroom Village

Posted 5 years ago

“Very happy with the quality of the vanity units we bought, ready built and very robust, great price too. Would have got a 5 if we could have received the goods without the need for a ridiculous pallet which the driver insisted we had to take. Spent half an hour breaking it up and then had to take it to the tip - complete waste of packaging and my time and petrol to dispose of.”

Helpful Report

Posted 5 years ago

Thanks for the feedback Tim, sorry to hear about the inconvenience, we really appreciate the feedback and we'll pass it onto the warehouse manager and see if there's anything we can do to minimise packaging. If there's anything else you need please let us know and we'll be happy to look into that for you. Best regards, Bathroom Village

Posted 5 years ago

“Product is faulty and not the quality as I was expecting. The plunger keeps breaking and falling apart, I have to keep repairing.”

Helpful Report

Posted 5 years ago

Hi Bradley, please get in touch with our customer services and they'll be able to look into this matter for you. The best number is to call 0344 774 6666 and press option 2. Best regards, Bathroom Village

Posted 5 years ago

“Great quality item”

Helpful Report

Posted 5 years ago

Hi Edward, thank you for your feedback. It really appreciated. We're really happy that you've got exactly what you wanted. Should you need anything else please let us know. Best regards, Bathroom Village

Posted 5 years ago

“Great customer service and quick delivery”

Helpful Report

Posted 5 years ago

Thank you for the five stars and your recent feedback Sian. We're so pleased to be able to provide a great service for you. Let us know if you need anything else, we'll be happy to help. Best regards, Bathroom Village

Posted 5 years ago

Hi Sian, Thank you for your recent feedback. We're really pleased we've been able to provide a great experience for you. Should you need anything further please let us know. Best regards, Bathroom Village

Posted 5 years ago

“After 26 days, still no delivery!! Was supposed to arrive « 100% sure » today, and it didnt!! Worst customer service I have experienced!!”

Helpful Report

Posted 5 years ago

Thank you for your recent feedback. We're so disappointed with the courier who was supposed to deliver your goods to your property. It's a case that they provided us with an ETA and we then passed that along. We were consistent with updates, they said it was guaranteed to be delivered. Then decided not to notify us or you about cancelling the delivery. It's horrendous, and we have already filed a complaint to the relevant party. They're local to you and should have realised the challenges due to the location of your property. We can only apologise for the way in which this company has acted. We really appreciate that you had decided to choose us to provide you with these goods, we hoped that the delivery part would have been more professionally handled. Thanks again for the feedback. This is ultimately a rare case and we're doing everything in our power to ensure smoother deliveries in future to locations similar to yours. Best regards, Bathroom Village

Posted 5 years ago

“I good quality toilet seat which was easy to install.”

Helpful Report

Posted 5 years ago

Thank you for your recent feedback Emma, we're glad that everything was easy to install and you're happy with the finished result! Let us know if you need anything else.

Posted 5 years ago

“Very good service from Bathroom Village both with regard to ordering and delivery information for a high quality product.”

Helpful Report

Posted 5 years ago

Thank you so much for your feedback and for the five stars. It's really great to hear we've been able to provide you with a very good service. We really hope you enjoy your goods and we hope to see you again. Best regards, Bathroom Village

Posted 5 years ago

“Speedy and good price”

Helpful Report

Posted 5 years ago

Thank you for your recent feedback Stephen, it's very much appreciated. Let us know if you need anything else. Best regards, Bathroom Village

Posted 5 years ago

“Beautiful mirror, lovely design and very stylish! Great company to deal with. Excellent communication”

Helpful Report

Posted 5 years ago

Thank you so much for the review and for the five stars! We really appreciate all the feedback we get and we're very pleased to hear we've been able to provide the right kind of service for you. Should there be anything else you need in future let us know and we'll be happy to help. Warm regards, Bathroom Village

Posted 5 years ago

“Good delivery. Competitive price. Website easy to navigate.”

Helpful Report

Posted 5 years ago

Thank you for the review. It's great to hear you've had a good experience using the website and that you've found what you've been looking for at a price you're happy with. Should you need anything else in future please let us know, we'll be happy to assist you. Best regards, Bathroom Village

Posted 5 years ago

“We have dealt with UK Bathroom Village before and the service was just as good. I quickly received an email saying the item was in stock with their suppliers and would be told when it arrived with them and was despatched. The next email said despatched and when it would arrive and it did - exactly, ! Recommended.”

Helpful Report

Posted 5 years ago

Mike, thank you so much for your recommendation! It really is appreciated. We've got a lot of competition and we're doing everything we can to continually improve our services so we become the best in bathrooms. Thank you for choosing us and we hope to see you again.

Posted 5 years ago

“Bought cabinet via website. Competitively priced website was clear and delivery prompt.”

Helpful Report

Posted 5 years ago

Thank you for choosing Bathroom Village and for the review, it's very much appreciated. It's great to hear that we've been able to supply your cabinet promptly and was to your satisfaction. Should you need anything else in future let us know.

Posted 5 years ago

“Site was easy to use & the prices for their products were excellent & far cheaper than other places I had looked. They kept me up to date with when my extractor fan would be shipped & it was delivered on time & appropriately packaged”

Helpful Report

Posted 5 years ago

Thank you Karen, we really appreciate the feedback. We're certainly competitive and glad we've been able to get your extractor fan over to you on time. Should there be anything else we can help you please feel free to call us or order online. Kind regards, Bathroom Village

Posted 5 years ago

“Excellent service. Very friendly and quick to respond to discuss issues.”

Helpful Report

Posted 5 years ago

Thank you, Brian, it's great to hear that we've been able to tick all the right boxes to make your experience an excellent one. Thank you for choosing Bathroom Village, we really appreciate your feedback and we hope to see you again. Best regards, Bathroom Village

Posted 5 years ago

“Received the goods on time and they were as ordered. Would use UK Bathroom Village again and would recommend to others.”

Helpful Report

Posted 5 years ago

Thank you Sarah, it's great to hear we've been able to supply everything to you on time. Should you need anything else in future we'll be more than happy to help.

Posted 5 years ago

Bathroom Village is rated 4.2 based on 861 reviews