Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, and first class customer service.”

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Posted 5 years ago

Thanks for your review Kenneth, we're so pleased to be able to provide you with a first-rate service. Thanks for your recent feedback.

Posted 5 years ago

“Well packed, fast delivery, excellent service. Thank you.”

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Posted 5 years ago

Thank you for your recent feedback Tina, we're really glad we've been able to provide a five-star service for you. Thank you!

Posted 5 years ago

“Good range of products”

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Posted 5 years ago

Thank you so much for the review. It's very much appreciated. Let us know if you need anything else.

Posted 5 years ago

“the products took a bit of time to arrive, prices were good and their website kept me updated”

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Posted 5 years ago

Thank you for your feedback Bernard, it's much appreciated as well as the five stars. Should you need anything else in future please do not hesitate to call us up.

Posted 5 years ago

“Excellent service & delivery time”

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Posted 5 years ago

Thank you for your recent review. It's great that we've been able to provide you with excellent service and speedy delivery. Thanks again for shopping with us.

Posted 5 years ago

“Helpful, professional and competitive prices”

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Posted 5 years ago

Thanks for the five stars! We do our best to provide our customers with a first-class service. If you need anything else please let us know, we'll be happy to help.

Posted 5 years ago

“We returned a bath costing £600, two weeks later and a PayPal dispute opened, the company are refusing to refund me. Even with tracked proof of return! I have had every reason why they can’t refund me. Customer service don’t do refunds, accounts don’t do refunds, the warehouse might do refunds but only once a week if that, nobody knows how to refund using PayPal. PayPal can take up to 28 days to sort a dispute and even then they may not refund it. I have spoken to PayPal on several occasions, they have confirmed every time that bathroom village are able to refund me at absolutely any time, as simple as pressing a button. They still refuse to refund me. I also agree with other posts that they do not hold stock. Nothing will be delivered to you within 5-7 days unless you contact the supplier directly who will contact bathroom village to say they will deliver directly. Absolutely useless, money stealing company.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We're sorry to hear about your recent experience with us. I've spoken to our colleagues here and we have successfully refunded the amount for your order. Edit : Dear Liz, we want to clarify that we have fully refunded the monies owed, due to the dispute raised through PayPal by yourself the delay is from their side (the money owed in full has already left our account). We're sorry you feel that we are withholding your refund - be assured that you will receive this soon. Please be patient. We thank you for shopping with us and we really hope your bathroom looks spectacular with your purchased goods. If there's anything else we can help you with please do not hesitate to get in contact.

Posted 5 years ago

“Slight delay to shipping otherwise good service”

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Posted 5 years ago

Hey, thanks for the review and for the four stars! Your feedback is most welcome and we're pleased we've been able to provide a service that you're pleased with. If you need anything else, let us know.

Posted 5 years ago

“Yes ok, took two weeks to get a partial refund, other than that good service thank you.”

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Posted 5 years ago

Thank you for your feedback Lawrence, we really appreciate the time you've taken to write this. We are always looking to speed up our processes so we'll make sure to get this feedback back to HQ. If you need anything, you know where we are.

Posted 5 years ago

“Faultless service”

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Posted 5 years ago

Thank you for your kind words, we do our very best to provide a great service for all of our customers.

Posted 5 years ago

“Very efficient”

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Posted 5 years ago

Thank you for the five stars and the review. It's much appreciated.

Posted 5 years ago

“Excellent service and quality products”

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Posted 5 years ago

Thank you for your recent feedback. We're really glad we've been able to provide an excellent service and we are known for our superior quality goods. Should you need anything else please do not hesitate to call.

Posted 5 years ago

“Was spoken to rudely at Cheltenham branch when going through some stress regarding delivery.”

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Posted 5 years ago

Oh no, we're very sorry to hear this. Please get in touch with our customer services and they can put you through to a manager here. The best number to call is 0344 774 6666.

Posted 5 years ago

“Very efficient”

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Posted 5 years ago

Thanks for your recent feedback Debra, we're really happy that we've been able to provide you with a service you're happy with.

Posted 5 years ago

“Dreadful! After waiting weeks for the delivery of a sink and loo they came in a cardboard box without any padding and surprise surprise they were smashed. I am now waiting for a second delivery. The office have been off hand and have never once apologised infact they are very dismissive and have no empathy at all. I would suggest ordering elsewhere, look at the reviews on trustpiolet, dreadful.”

Helpful Report

Posted 5 years ago

Thanks for your feedback, we're very sorry to hear about your recent experience. We have reordered your items and It looks like they will be with you soon. We do our utmost to resolve issues such as these as quickly as possible. We hope that once you receive your items you'll be happy with the finished result. Should you need further updates please feel free to give our customer services a call.

Posted 5 years ago

“phone consultant was very helpful indeed.”

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Posted 5 years ago

Thank you so much for the five stars and the review Ian, it's very much appreciated. If there's anything else we can help you with please do not hesitate to get in contact.

Posted 5 years ago

“They took such a long time to deliver and could not give any accurate timescales so we had to cancel the order and went elsewhere who were able to deliver the next day. The service was very poor and on one occasion they cut us off on the phone. I would not use them again.”

Helpful Report

Posted 5 years ago

Thank you for your recent feedback. We very to sorry to hear that you have decided to go for a refund. We do our best to get orders out quickly and we can only apologise for the delays in getting your item to you.

Posted 5 years ago

“Items out of stock not informed for two weeks Box turned up open and missing an item which we are still waiting on four weeks later”

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Posted 5 years ago

Hi Richard, sorry to hear about the delays in your order. We'll look into this straight away and see what has happened here. If you've got further queries about your order please give our customer services a call on 0344 774 6666 (option 2).

Posted 5 years ago

“Very good service Prompt delivery Will be ordering more goods in the near future”

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Posted 5 years ago

Thank you, Gerald, we're so glad we've been able to get your order out to you quickly. It's great to hear that you would come back again.

Posted 5 years ago

“Efficient service and very good prices.”

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Posted 5 years ago

Thank you for your recent feedback Beverly, it means a lot to us to be able to provide a five-star service! Thanks for shopping with us. Should you need anything else, do not hesitate to get in contact.

Posted 5 years ago

Bathroom Village is rated 4.2 based on 861 reviews