Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

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“Ok”

Helpful Report

Posted 10 years ago

Brian, thank you for your feedback. We hope you enjoy your new bathroom products from Roper Rhodes.

Posted 7 years ago

“Delivery people had the item in their warehouse for nearly 2 weeks and it was only when I chased the order that they contacted me. Also advised them that it needed to arrive before 4pm as it was to a building site and the builders would leave at 4pm. At 5.15 I received a call saying the site was in darkness. Luckily the delivery guy managed to get approval to leave it in a safe place and we arrange for some one to go back and move it to a secure area.”

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Posted 10 years ago

Hi Kerstin. Thank you for your feedback. We're sorry to hear that the delivery service we used in this instance wasn't up to scratch - we are looking into this incident and are currently arranging a timed delivery option, which would be well suited in this instance. Once again, please accept our apologies and we hope your Tablet by Aqua Cabinets proves to be a great addition to your bathroom.

Posted 7 years ago

“Good efficient service.”

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Posted 10 years ago

Thanks for the feedback, Richard! Glad to hear the radiator was a success!

Posted 7 years ago

“Great”

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Posted 10 years ago

Thanks for the feedback, Jacqueline. We hope this one lasts you another 10 years!

Posted 7 years ago

“1st class”

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Posted 10 years ago

Thanks for the feedback, Diane!

Posted 7 years ago

“Service excellent and they helped me add an extra item to online order taking payment over the phone. All items delivered together.”

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Posted 10 years ago

Thanks for your kind words. We strive to make orders as quick, simple and stress-free as possible. Glad to hear you're enjoying your new Miller products, and we look forward to seeing you next time.

Posted 7 years ago

“Good service + easy to use website.”

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Posted 10 years ago

Thanks for the great feedback, John. We hope you're enjoying your new products!

Posted 7 years ago

“Superb service and very easy transactions for these taps and the shower unit we also bought. Polite and helpful staff, convenient telephone service to let us know when it would arrive and very prompt delivery. Top class, would highly recommend”

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Posted 10 years ago

Cecilia, thank you so much for your positive feedback. We hope to see you again soon!

Posted 7 years ago

“Good.”

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Posted 10 years ago

Thanks for the feedback!

Posted 7 years ago

“Cant really remember It was a long long time ago”

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Posted 10 years ago

“The product and service was fine. It just wasn't what I thought I had ordered. Product has been returned but still awaiting the refund. Refund should have been faster.”

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Posted 10 years ago

thanks for the feedback. I apologise if there was a delay with your refund. We do try and process these as quickly as we can, but do have to wait for any items to returned to us as to ensure they are in a resell-able condition.

Posted 7 years ago

“Very good prices. Good delivery.”

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Posted 10 years ago

Thank you for the feedback! If you'd like to get in touch with us we will see if we can help you with your toilet seat problem.

Posted 7 years ago

“Very friendly member of staff called to inform of delivery dates, there after I received text messages of delivery dates. Upon receiving the goods I was very satisfied with the quality of the products.”

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Posted 10 years ago

Thanks for your feedback. It's very good to hear that the products were all you'd thought they'd be. We'll see you next time!

Posted 7 years ago

“Excellent service”

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Posted 10 years ago

Thanks, Edward. We hope you're New England cupboard is still doing great!

Posted 7 years ago

“Great product delivered ahead of time stated.”

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Posted 10 years ago

Thanks, Wayne. Glad to hear things got to you quicker than expected - our delivery times are just a guideline and are often superseded.

Posted 7 years ago

“Prompt delivery and good communication”

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Posted 10 years ago

“Easy purchase & very prompt delivery.”

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Posted 10 years ago

Thank you for the positive feedback. Enjoy your lights as and when you install them!

Posted 7 years ago

“First class and the advice of a short delay in delivery was appreciated.,”

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Posted 10 years ago

Thanks, Richard! Hope you're enjoying your new steam free mirror from HiB.

Posted 7 years ago

“Really friendly and helpful staff that could answer any question about their products.”

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Posted 10 years ago

Angela, that's great to hear. Many thanks for the kind words and we hope you're enjoying your new Scanbad cabinet!

Posted 7 years ago

“We ordered 5 items from Bathroom Village. It took 3 deliveries before we had the correct items, plus a special delivery to be sent the fitting kit for the bath (surely it is obvious that a bath should come with the fittings!). There was also a 4th visit from the delivery people to collect the bath that they had wrongly delivered but had already taken back on the 2nd visit. They really need to get their deliveries sorted out, - two drivers said that they themselves don't check their load, they simply deliver it and then get all the hassle when some of it is wrong or missing. We were glad that we ordered taps and a thermostatic shower unit from other companies. The correct items all arrived within a couple of days. They will be the ones to get any future business from us.”

Helpful Report

Posted 10 years ago

Thanks for your feedback. It has definitely been taken on board. Your order was delivered directly from our supplier, Ultra in this instance, and as a result of several mistakes like this we have decided to no longer sell their products. We would like to apologise for all of the confusion and any inconvenience it may have caused. We hope to see you again in the future!

Posted 7 years ago

Bathroom Village is rated 4.2 based on 861 reviews