Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy to use dealt promptly with query on delivery”

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Posted 9 years ago

Len, thanks for the feedback. Miller are top quality products and we're glad you've noticed that too. We hope to see you again soon!

Posted 7 years ago

“Fast efficient service”

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Posted 9 years ago

Helier, thanks for the review. We hope you're now enjoying your new Merlyn shower enclosure!

Posted 7 years ago

“Efficient service, prompt delivery, good website”

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Posted 9 years ago

We're glad to hear you're pleased with your new Heritage bath wastes!

Posted 7 years ago

“Communication To sort things out nightmare”

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Posted 9 years ago

Thanks for taking the time to write to us. Having spoken to our warehouse and customer services departments, it is apparent we have tried to contact you on a several occasions to arrange the collection of the damaged bath and the delivery of it's replacement, and have left several messages and sent multiple e-mails to which we've had no reply. Could you please come back to us at your earliest convenience so we can get this problem resolved. Thank you.

Posted 7 years ago

“Excellent friendly personal service”

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Posted 9 years ago

Peter, thank you for your feedback. We're glad to hear your experience was a great one and that you're enjoying your new bathroom products. We hope we will see you again soon!

Posted 7 years ago

“Shipping is far too expensive at Â£25 for a lightweight shower rail.”

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Posted 9 years ago

Hi Katie. We're sorry that you feel our delivery charge was too expensive, however, you accepted the charges when placing your order... Delivery charges are something we try to keep as low as possible but your comments will be passed on and we shall look into ways we can offer a cheaper option for people like yourself in the future.

Posted 7 years ago

“Quick, efficient Kept me informed of order progress”

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Posted 9 years ago

Anna, thank you very much for your feedback. We're glad to hear you're happy with your mirror and we hope to see you again next time!

Posted 7 years ago

“Great communications, they let me know straight away there was a stock delay & when I could expect my product.”

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Posted 9 years ago

“David Vinecombe from the Plymouth store was extremely helpful and professional”

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Posted 9 years ago

Thanks for the feedback, Matthew. We'll be sure to pass your compliments on to David.

Posted 7 years ago

“Thanks Bathroom Village excellent product, excellent price, excellent service . would definitely recommend”

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Posted 9 years ago

Thanks for your kind words, Eric. We hope to see you again soon.

Posted 7 years ago

“Emailed me back when said problem. when took toilet seat back to local shop after 5 minutes agree to exchange and a new toilet seat arrived 4 days later”

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Posted 9 years ago

“The taps took a wee while to come but it was worth the wait!”

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Posted 9 years ago

We're glad to hear both you and your husband are enjoying your new Imperial taps. They do take a little longer than usual as they come across from France, but as you've said, they're worth the wait. Look forward to seeing you again soon.

Posted 7 years ago

“Good range of goods and prompt response to resolving issues.”

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Posted 9 years ago

Thanks for your feedback. We're glad to hear that your replacement item reached you promptly and in great condition. See you again soon!

Posted 7 years ago

“As with the first order we placed with Bathroom Village the delivery was terrible. The first time you gave us compensation for now bad it was. This time I wrote in the notes on the internet order and told the person from Bathroom village who phoned that the courier needs to phone me to arrange a delivery date. They DIDN'T and left a toilet with an 80 year old neighbor (who thankfully didn't mind) but I thought this was a massive ask of a neighbor. Thankfully the driver didn't leave the pallet with him. I see this as the dispatch offices mistake not the drivers as they should have called me as requested.”

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Posted 9 years ago

Thanks for your feedback. We are currently trying to negotiate with other delivery companies in order to eliminate this happening again. We're glad to hear that you'd shop with us again and we'll ensure it's right next time. In the meantime, we'd like to offer our apologies.

Posted 7 years ago

“Helpful on phone. Delivery arrangements could have been better. Cracked basin was replaced without fuss.”

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Posted 9 years ago

Hi Catherine. Thanks for your feedback - could you get back in touch in order to elaborate on your comments about delivery? It is important to use that we get every aspect of our business correct, and it would be good to hear where we went wrong so that we can improve on it. We hope you enjoy your new Roper Rhodes unit and do look forward to hearing from you.

Posted 7 years ago

“Clear description of the items on the website. I received a phone call advising when the goods would be dispatched and they arrived when they said they would.”

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Posted 9 years ago

Alan, thanks for the feedback. We're happy to hear your experience with us was a good one. See you again next time!

Posted 7 years ago

“Product well wrapped. However, clearly wasn't in stock even though the website indicated it was available. I did get a phone call after a week, to report another week's delay but it still took 3wks to arrive. I would have bought a different product if I'd known.”

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Posted 9 years ago

Just to clarify, we don't claim to hold everything in stock. This is why we give a delivery period of 7 - 10 working days on all orders. Very rarely are these times exceeded. Unfortunately however, it seems on this occasion, that happened to be the case - we'd like to offer you our apologise and hope that the products were worth the wait.

Posted 7 years ago

“Very efficient and friendly service”

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Posted 9 years ago

Thanks for your feedback, Daniel. We hope to see you again soon!

Posted 7 years ago

“Easy, no problems when ordering online.”

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Posted 9 years ago

Thanks for your feedback. Great to know that a toilet is really doing it's job!

Posted 7 years ago

“The failure to inform me of delivery day, despite being informed I would be told, resulted in my having to cancel celebration arrangements. I reported this to bathroom village who apologised but no amount of apologies could repair the disruption caused.”

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Posted 9 years ago

Derek, we endeavor to inform customers on all deliveries, and this does seem to be an isolated circumstance. Once again, we would like to offer our apologies and do hope you're now enjoying your new Merlyn shower.

Posted 7 years ago

Bathroom Village is rated 4.2 based on 861 reviews