Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices and fast delivery.”

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Posted 8 years ago

Thanks Brian, that's the combination we're looking for! Hope to see you soon if you have any other bathroom projects.

Posted 7 years ago

“Customer services are impossible to get hold of . No reply to email and when I tried ringing and left 2 messages no one got back to me”

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Posted 8 years ago

Unfortunately at the time our head of customer services Chris left the company, and his emails & telephone did not get forwarded correctly. This has since been resolved, and we can only apologise for the unfortunate position you were put in. With regards to the toilet roll holder, on rare occasions certain items get discontinued by our suppliers, we have since updated our systems to get this information faster so we can pass this on to our customers. Once again we sincerely apologise for your experience, and we hope to make it up to you in the future if you do need anything else.

Posted 7 years ago

“Third time I have used them - no problems at all prompt delivery as specified”

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Posted 8 years ago

Thanks John, we hope to see you for a fourth time! Enjoy your new Heritage basin,

Posted 7 years ago

“No problem with products or the delivery time, but let down by no prior notification of deliveries on 3 occasions.”

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Posted 8 years ago

Glad you enjoyed the products and delivery, we are currently investigating why you received no prior notification as this is something that should happen on every order. Thanks again for letting us know, it will only help us improve for the future!

Posted 7 years ago

“Excellent. Contacted me to arrange delivery”

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Posted 8 years ago

Perfecto!

Posted 7 years ago

“Most unhelpful”

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Posted 8 years ago

We are gutted to hear that. Could you elaborate so we can sort any issues you may have? Look forward to hearing from you.

Posted 7 years ago

“The product was delivered quickly but was not as shown on the advert picture.”

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Posted 8 years ago

Unfortunately Heritage decided to change suppliers for their basin waste, and forgot to tell us/provide a new image. We are currently looking to get a new image sorted asap. We sincerely apologise for the inconvenience this caused you, and please believe we are actively working to sort this issue out.

Posted 7 years ago

“Very good service had a slight issue on a return/refund but it was sorted quickly.”

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Posted 8 years ago

Glad to hear it!

Posted 7 years ago

“Good prices and quality products. They rang to give me the est date of delivery and everything arrived well packed.”

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Posted 8 years ago

We aim to please! Hope you are enjoying your Crosswater products, I bet they look great!

Posted 7 years ago

“Excellent service, fast delivery and great customer service. Told me when it was going to be dispatched, when it will be delivered. When the quality was substandard arranged replacements direct from manufacturer within the week.”

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Posted 8 years ago

Thanks very much for the kind words Debra, we hope you are enjoying your finishing touches!

Posted 7 years ago

“Rapid service”

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Posted 8 years ago

Perfecto!

Posted 7 years ago

“First class service from Bathroom Village but let down badly by UKMail delivery service. However a short phone call to BV and the problems were quickly resolved”

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Posted 8 years ago

Thanks for this feedback, I have passed this onto our Logistics Manager to investigate!

Posted 7 years ago

“Ordered on line, Basin arrived very quickly, really could not have expected any better.”

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Posted 8 years ago

Nice choice, I bet it looks great!

Posted 7 years ago

“Good service and great communication”

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Posted 8 years ago

We hope you enjoy your Merlyn door! Thanks for the kind words

Posted 7 years ago

“Kept well in formed of delivery & received a telephone call to confirm my order & delivery. Excellent service will defiantly use again”

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Posted 8 years ago

Thanks for your reply, we are currently looking at implementing new specification details to all our products with the launch of our new site!

Posted 7 years ago

“Product & delivery time were really good.”

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Posted 8 years ago

Please give us a shout if you need anything else!

Posted 7 years ago

“No problems, as expected”

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Posted 8 years ago

Thanks for the feedback. We hope you're enjoying your new Heritage toilet seat!

Posted 7 years ago

“Very good”

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Posted 8 years ago

Thanks for the kind words, Alan!

Posted 7 years ago

“Bathroom Village sells high quality products, they ship quickly and are very helpful when you call them on the phone.”

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Posted 8 years ago

Hi Christopher. Thank you for your review - it sums up exactly what we're all about! We hope to see you again next time.

Posted 7 years ago

“Prompt service.”

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Posted 8 years ago

Thanks, Peter! We look forward to seeing you again next time.

Posted 7 years ago

Bathroom Village is rated 4.2 based on 861 reviews