Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both my husband and I were very pleased with the service, support and advice we received from Bathroom Village. Their prices were very competitive and the quality and range of goods was excellent. We would most certainly use them again.”

Helpful Report

(Cheltenham) - Posted 6 years ago

It means a lot to us for the recommendation. We thrilled to hear you've had the full silver service from Bathroom Village. We're here if you need anything and we're grateful for your business. Thanks again!

Posted 6 years ago

“Very helpful member of staff. Very knowledgeable of products will revisit.”

Helpful Report

(Cheltenham) - Posted 6 years ago

Thank you so much for the review, Mark. We're really pleased that you've had a great shopping experience from us, and specifically from the Cheltenham store. Should you need anything else please do not hesitate to call.

Posted 6 years ago

“Professional,skilful knowledge and advice on how to create a new space at home. Always approachable and assistance always at hand. A truly enjoyable experience.”

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(Plymouth) - Posted 6 years ago

Thank you so much for your recent feedback Bruce. Our team here has so much knowledge of the bathroom industry so we're able to provide a great individual experience for each customer. Should you need anything else, let us know! We'll be happy to help.

Posted 6 years ago

“VERY QUICK AND KEPT ME INFORMED”

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Posted 6 years ago

Thanks for your recent feedback. We're very pleased to know that everything was to your satisfaction. Thanks for shopping with us!

Posted 6 years ago

“Bathroom village supplied a crosswater shower valve, with expediant delivery at the best price I could find.”

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Posted 6 years ago

Thanks for your recent feedback. It's great to hear we've been able to get your shower valve over to you quickly. We've very competitive indeed. Should you need anything else please do not hesitate to get in contact with us. Thanks again.

Posted 6 years ago

“Took 31 days for my order to arrive ! Had to email and telephone twice.”

Helpful Report

Posted 6 years ago

We are very sorry to hear that it has taken this long to get your order and that you've had to chase! We hope everything arrived in good condition and you are satisfied with your products. We fully accept that this time frame is totally unacceptable and we cannot apologise enough. We are doing everything we can to speed up delivery times as we are aware this is an area that we have struggled with in recent months. Our business has grown so quickly that we have needed to take on another 9 members of staff to cope with the high number of orders. We really appreciate your feedback, we are listening to customers and have plans in place to improve our service. Thanks again.

Posted 6 years ago

“Screen was just as I wanted. Delivery was poor as no communication was forthcoming and queries were poorly responded to.”

Helpful Report

Posted 6 years ago

Thanks for the review and for the feedback Penny. Sorry to hear you've had this experience, we'll look into the matter and see what's happened. Thank you for shopping with us.

Posted 6 years ago

“Delivered quickly, we ordered the wrong size radiator and they wouldn't let us exchange 4 days after the 14 days so just insure you check everything before the 14 days are up.”

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Posted 6 years ago

Thanks for your feedback. It's true, we have a policy in place which states that you have 14 days to return any items should there be any issues including sizing, defects or if the item was incorrect. We really appreciate the time you've taken to write this and we hope to see you again.

Posted 6 years ago

“Order arrived faulty twice and still not received the 3rd delivery. It’s been several weeks now we haven’t been able to complete our bathroom. Very upsetting. Sarah Booth PR2 5JQ”

Helpful Report

Posted 6 years ago

Hello Sarah, we understand that is frustrating and upsetting for you. We have spoken to the manufacturer regarding these reoccurring faults so they are looking into this matter. Our role in this process is to ensure the delivery of the items ordered. It's frustrating for us also as we rely on our manufacturers to send us goods in perfect condition, meaning we have trusted manufacturers to go through quality assurances tests themselves. We value you as a customer and we're very sorry that you've had this experience. Rest assured we are doing everything we can to get this matter resolved so you can get your bathrooms completed.

Posted 6 years ago

“I had to wait 5 to 6 weeks for delivery of my purchase i had to chase my order several times. I will never order from this company again”

Helpful Report

Posted 6 years ago

Oh no, this really is not the level of service we are known for Vanessa. We are very sorry for the delay in getting your order to you. These cases are rare and we understand this was totally unacceptable and we cannot apologise enough. We recently had a period that we struggled with due to the high number of orders we received. We have grown the team by 9 members of staff so we are now more than capable of handling these levels of orders. We hope that one day you would try us again to see the difference in the level of service we normally provide. We appreciate your feedback and we are thankful for your business. If you would like to speak to someone further about this please call us on 0344 774 6666.

Posted 6 years ago

“Very helpful and friendly.”

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Posted 6 years ago

Thank you for your kind words. Should you need anything else - just let us know.

Posted 6 years ago

“We were very happy with the product.”

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Posted 6 years ago

We're very pleased everything has gone through OK. Thank you for shopping with us.

Posted 6 years ago

“Good products and a good price, but wasn't told about a delay to my order until I contacted them, and the delivery company didn't contact me so just showed up on my doorstep and unloaded before even checking that I was home. Luckily a neighbor helped out, but otherwise I'd have been left with my order sitting on my driveway for anyone to help themselves to”

Helpful Report

Posted 6 years ago

Thank you for the review, Neil. Sorry to hear of your unexpected arrival and the delay in getting the items to you. We really appreciate the feedback and will be investigating this with our couriers. If you need anything else please do not hesitate to call. Thanks for shopping with us.

Posted 6 years ago

“Exactly what I wanted”

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Posted 6 years ago

Brilliant! We've really pleased everything was to your satisfaction. Thank you for shopping with us.

Posted 6 years ago

“Item I ordered arrived damaged but Bathroom Village were quick to respond to the problem, sending my out a replacement and collecting the damaged item. Would be happy to order from them again”

Helpful Report

Posted 6 years ago

Thanks for the review. We're sorry that the delivery arrived damaged. Sometimes this can happen due to the materials or fragility of some products. We're really pleased that we've been able to turn this around so quickly and you're very happy with the service. Many thanks and we hope to see you again.

Posted 6 years ago

“Great product & great service. Can highly recommend”

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Posted 6 years ago

This sounds really great, thanks for the letting us know and for the five stars! We really appreciate your business.

Posted 6 years ago

“Speedy delivery all as expected, will use again.”

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Posted 6 years ago

Glad everything went through OK Clive. Should you need anything we'll be happy to assist. Thank you for shopping with us.

Posted 6 years ago

“My order delivered wrong address. I've waited that more than 2 weeks.”

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Posted 6 years ago

We're sorry to hear that you've had to wait longer than usual to receive the items, we cannot apologise enough for the mix-up and for the inconvenience. We really appreciate your business and we hope this does not put you off the second time. Thanks again for the feedback.

Posted 6 years ago

“Product was as described and the price was good but the packaging was bad so damaged when arrived”

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Posted 6 years ago

Thank you for the review, Peter. We appreciate the feedback. We're sorry to hear that your product arrived damaged. We're always happy to send out a replacement, however, we're sorry to see that you've decided to cancel this order. Thanks for choosing to shop with us. We hope to see you again.

Posted 6 years ago

“Product good, but delivery time could be much improved.”

Helpful Report

Posted 6 years ago

Thanks for the review, George. We're glad you're happy with the product. Should you need anything else, just let us know. Thank you for shopping with us.

Posted 6 years ago

Bathroom Village is rated 4.2 based on 861 reviews