Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

Write Your review

Tell us how Bathroom Village made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, great price and range of products.”

Helpful Report

Posted 10 years ago

Thank you for your comments. We're glad to hear that your Roper Rhodes basin & unit is holding up okay and still looking fabulous. May it do so for many years to come!

Posted 7 years ago

“Great service, very helpful team. Product come from Denmark was well packed and come before expected time.”

Helpful Report

Posted 10 years ago

Thanks for the comments. Scanbad is, in our opinion, one of the best Danish exports. It's so good to hear you're enjoying it!

Posted 7 years ago

“very helpful. great service”

Helpful Report

Posted 10 years ago

Thanks for the comments. We look forward to seeing you again!

Posted 7 years ago

“Prompt excellent service. I would recommend this company to anyone. Their price was competitive as well.”

Helpful Report

Posted 10 years ago

Thanks for the comments. We strive to be the best on price, so it's great to hear that you thought so. We hope you're enjoying your Heritage Dorchester Basin & Ped.

Posted 7 years ago

“Delivered in specified time at a reasonable price.”

Helpful Report

Posted 10 years ago

Thanks for the feed back. Imperial products are top class, and we're glad you're pleased with yours!

Posted 7 years ago

“Good quality”

Helpful Report

Posted 10 years ago

Thanks for the feedback! Sorry to hear that your original item was damaged. We're glad the replacement reached you quickly, it's something we always aim for!

Posted 7 years ago

“Would recommend to others”

Helpful Report

Posted 10 years ago

Thanks for the feedback. Glad to hear that everything's looking great!

Posted 7 years ago

“I think it was good service but it was so long ago that I cannot properly remember sorry.”

Helpful Report

Posted 10 years ago

Thanks for the feedback. Glad you're happy with your Hansgrohe basin mixer!

Posted 7 years ago

“Still waiting credit for returned items”

Helpful Report

Posted 10 years ago

Thanks for the feedback. We apologise for the delay with regards to your refund. We are currently looking into ways of speeding up this process to ensure this doesn't happen again in the future. After investigating, it shows that yours has been processed and should now be with you.

Posted 7 years ago

“The company carried out all that they said they would on the website, except I would have appreciated an email to say items had been shipped. Other than that I was very pleased that when I rang with a query I was immediately put through to a very nice man called Mark in dispatch who answered my question thoroughly and quickly.”

Helpful Report

Posted 10 years ago

Thanks for the feedback. We appreciate the comment on shipping updates, this is something we will be looking into! Glad to hear you're happy with your new bathroom.

Posted 7 years ago

“Not clear from pictures on site or description whether the Right hand sided door slid from the right or to the right. Also the dimensions were wrong on the site which meant that my builder build a wall too small. When the door arrived it had slightly smaller measurements on the box and also in the technical instructions on the BV website. Not sure why it is called 1200 door in the main description as it's not 1200.”

Helpful Report

Posted 10 years ago

Thanks for the feedback. We will look into making the information on the website clearer for future customers. Unfortunately, shower door sizing is not as simple as it appears. Doors are sized to match their corresponding trays. So, in this instance a 1200mm door would fit a 1200mm tray. We hope everything eventually got sorted, and that you're now enjoying your Merlyn 10 Shower.

Posted 7 years ago

“Delivered swiftly”

Helpful Report

Posted 10 years ago

Thanks for the feedback. We're glad you're happy with your HiB Dakota Cabinet!

Posted 7 years ago

“Fantastic quality at a very good price and excellent service.”

Helpful Report

Posted 10 years ago

Thanks for the feedback. We're proud to sell Roper Rhodes as it's a UK manufacturer. It's great to hear that the quality was right for you, and we hope you're enjoying it!

Posted 7 years ago

“Professional, courteous and eager to help. Cannot ask for more! Thanks”

Helpful Report

Posted 10 years ago

Thanks for the kind words. We look forward to seeing you next time!

Posted 7 years ago

“Pleasant & helpful assistants. Products very competitively priced.”

Helpful Report

Posted 10 years ago

Thanks for your comments. Geberit produce top quality products, we're glad it met your requirements!

Posted 7 years ago

“Superb service”

Helpful Report

Posted 10 years ago

Thanks for your comments. Glad to hear you had a great experience!

Posted 7 years ago

“There internet site does not work properly. I tried my best to order from them because they delivered the first order efficiently, unfortunately, the order created errors of unknown nature and I had to buy elsewhere.”

Helpful Report

Posted 10 years ago

Thanks for your comments. Unfortunately, there are times when the site requires maintenance and essential upgrades. It may well have been the scenario when you tried to order from us on that second occasion. We're sorry you had to look elsewhere, but hope you'll consider us next time!

Posted 7 years ago

“Very slow to issue refund. Numerous phone calls & lots of my time wasted.”

Helpful Report

Posted 10 years ago

Thanks for your comments. We apologise for the delay with your refund. We are currently looking into ways to speed up this process. With regards to the shower, it has come to our attention after speaking with Heritage that the images provided are incorrect, they are currently in the process of re-photographing the new style shower systems, and we await their response.

Posted 7 years ago

“Reacted fast to my complaint of a poor quality item.”

Helpful Report

Posted 10 years ago

Thanks for your comments. We do act on all complaints. When relating to products, we ensure that the specific feedback is passed on to the Manufacturers in the hope of improvement. We're glad everything's now looking great!

Posted 7 years ago

“Hassle free service”

Helpful Report

Posted 10 years ago

Thanks for your feedback. Glad to hear you had a great experience and are enjoying a quality product. We'll see you soon!

Posted 7 years ago

Bathroom Village is rated 4.2 based on 861 reviews