Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The vanity unit was delivered with no handles. I was not able to contact Bathroom village online as my phone calls were'nt answered, and they did not respond to emails or phone messages. However by sheer luck my local Bathroom Village store were very helpful as they happened to have some handles from the same make of vanity unit which they let me have, otherwise....”

Helpful Report

Posted 5 years ago

Hi there, Thanks for taking the time to leave the review. We are pleased to hear that the issue has been resolved via one of our showrooms. We have checked the emails received from you and can only see the one email that you sent to us. This was not responded to as we spoke to you over the phone and as far as our team were concerned the issue was resolved. If you need any further assistance please do not hesitate to contact us. Kind Regards

Posted 5 years ago

“Bought a shower screen which was great value. After purchased within 10 minutes a phone call was received to arrange delivery which was thought was amazing service. Unfortunately that’s where it stopped. Delivery date came and went, and after a phone call got told another date with an apology. Again this date came and went. After a 2nd phone call another date was given to me and 3rd time lucky the shower screen arrived. As I had to book time off work the saving I saved was wiped away from loss of earnings. Would not purchase from here again”

Helpful Report

Posted 5 years ago

Hi there, Thanks for taking the time to leave a review. We have looked into the issues raised and can see that your order came to you directly from the manufacturer who arrange delivery directly with you. We have no record of you contacting us to make us aware of these issues so are a bit confused as to how this could of happened. If you could give us a call to discuss in a bit more detail we will gladly investigate these delays further and get back to you with some answers. We hope that you have installed the bath panel and are happy with the product received. Kind Regards

Posted 5 years ago

“Wasn’t really happy with service or products although all my complaints were dealt with promptly I’d rather have had a smooth transaction and no reason to complain!”

Helpful Report

Posted 5 years ago

Hi Suzanne, Many thanks for the review and sorry to hear that you are unhappy with the item and service that you have received. We have looked into this and can see that you placed the order with us 1/8 and the order was delivered to you 5/8. You notified us of issues and damages to the item 20/8 which were dealt with and a replacement item delivered to you 22/8. Hope the replacement has now been installed and you are happy with the end product. Should you need any further details or to discuss this further please do not hesitate to contact us. Many Thanks

Posted 5 years ago

“After finding the mirror we wanted, we ordered and it was delivered, with broken glass. In fairness, when we informed Bathroom Village, they didn’t hesitate in sending a replacement. When that arrived, it was totally shattered. We then requested a full refund and received it after 2 weeks. Decent Co but their delivery contractor was shocking.”

Helpful Report

Posted 5 years ago

Hi Mark, Thanks for the review, sorry to hear of the issues with your delivery. Unfortunately due to the type of goods that we provide occasionally damages can occur, it appears that you have been unlucky on both of these occasions. Apologise for this. We will pass the feedback on to our couriers. Should you need anything else from us please do not hesitate to contact us. Many Thanks

Posted 5 years ago

“Nice cabinet but arrived with only one wall bracket should have had 2, I contacted you sent a picture of bracket, got 2 of the mounting adjuster, So I went to local joiner and bought 2 brackets for a kitchen cupboard and used them a lot easier than trying to get the right thing from you”

Helpful Report

Posted 5 years ago

“I'm afraid I had a very poor level of communication from Bathroom Village when the items I ordered were out of stock. It took numerous phone calls before I managed to resolve the situation, and the first lady I spoke to was actually quite rude.”

Helpful Report

Posted 5 years ago

Many thanks for coming back to us. We really appreciate the feedback. We're sorry we've not been able to hit the mark on this occasion and we'll use your feedback to better our service. If there's anything else, please let us know.

Posted 5 years ago

“Choosing our three bathrooms was a lovely experience. A very helpful sales man. But that was the end. Paid in full 1st March 2019. It is now 23rd. Yesterday I was told that it had been delivered. How can three bathrooms be packed into two small boxes? I am still waiting with no explanation or contact from the supplier.”

Helpful Report

Posted 5 years ago

“I’ve had 2 separate orders from Bathroom Village over the last few months. One had a lot of items from Crosswater and the other was for a couple of extraction fans. With both orders the delivery time was much longer than advertised (min 3 weeks). All items showed as available when I ordered and were advertised as up to 5 working days for delivery. I needed to chase both deliveries and the answer was also due to a delay with the supplier. This was frustrating but being fair, the items were good quality and cheaper than other websites - just don’t order if you are in a rush would be my suggestion.”

Helpful Report

Posted 5 years ago

Hi Julian, thank you so much for your recent feedback. It's really appreciated. We're sorry that we've been unable to provide the service you wanted this time. We're a fast-growing business and we're always looking at ways to improve our service, your feedback will go towards making our businesses even better. We would like to personally thank you for choosing us and we hope to see you again.

Posted 5 years ago

“I have received the items late and even came with missing parts. And i’m Still waiting for the parts. The email reply has not been prompt enough, so I don’t know if the missing parts will enventually come in.”

Helpful Report

Posted 5 years ago

Thank you for your recent feedback it's much appreciated. We're sorry to hear about the delay in getting your items to you and for the missing parts. Once we've received the parts from the manufacturer we will, of course, send them straight away to you. We really hope this is resolved quickly so we'll keep speaking to the manufacturer to get this resolved as soon as possible. Thanks again for choosing us.

Posted 5 years ago

“Was spoken to rudely at Cheltenham branch when going through some stress regarding delivery.”

Helpful Report

Posted 5 years ago

Oh no, we're very sorry to hear this. Please get in touch with our customer services and they can put you through to a manager here. The best number to call is 0344 774 6666.

Posted 5 years ago

“Items out of stock not informed for two weeks Box turned up open and missing an item which we are still waiting on four weeks later”

Helpful Report

Posted 5 years ago

Hi Richard, sorry to hear about the delays in your order. We'll look into this straight away and see what has happened here. If you've got further queries about your order please give our customer services a call on 0344 774 6666 (option 2).

Posted 5 years ago

“The toilet seat I purchased had very weak pillars. Really disappointed”

Helpful Report

Posted 5 years ago

Thank you for your feedback Alexander, sorry to hear you are not satisfied with your recent purchase. If it broke it could be down to a product defect. It would be worth giving our customer service a call on 0344 774 6666 (option 2) to see if we can get an alternative out for you.

Posted 5 years ago

“delivery came on a huge lorry that attempted to drive up a long tree lined driveway removing the lower limbs of the trees as it went - eventually the driver realised his stupidity and stopped, but then dragged the palette on a sack trolley up the gravel drive - shredding the underlying nidagravel trays. thousands of pounds of damage - tree surgery and and new nidagravel trays required.”

Helpful Report

Posted 5 years ago

This is appalling and totally unacceptable from the couriers. We are very sorry to hear about this. We trust these companies to deliver our goods safely and responsibly. Mr Wake, Please call 01823 660063 with the reference number: #18689. If you explain your situation they will be able to deal with your complaint and get to the bottom of which company they used that has caused the damage. Once again we are very sorry to hear about your delivery experience. We would like to hear how you get on, please keep us informed.

Posted 5 years ago

“Unfortunately the unit I ordered was delivered the wrong handed. A replacement was not available within a suitable timescale. Neither issue was necessarily Bathroom Villages fault however the customer service and telephone answering was poor. I would have gladly paid to get materials collected but this option was not offered. Having followed the instructions on the website, I returned it to the warehouse myself. I was assured I would be informed of my refund in the next few days. 2 weeks later I telephone obviously no answer, I then emailed customer services enclosing my copy of the return documentation. About a number of days (albeit over a bank holiday) I received a reply confirming a refund had been authorised. Now a week later no funds have been reimbursed.”

Helpful Report

Posted 5 years ago

Thank you for your recent feedback. We're sorry we were unable to deliver your replacement items at a suitable time for you. We do our best to get refunds completed as quickly as possible, be rest assured that if we have said that you will be receiving a refund you will get it. We have our procedures which we need to follow, we appreciate your patience in this matter. Should you wish to speak to someone further please speak to our customer services team on 0344 774 6666 (option 2).

Posted 5 years ago

“The unit we wanted was at a good price. We received a generic email saying we would be contacted when it was dispatched - we never got one. Over a week later I then rang and they confirmed it was at the warehouse and that the courier would contact me. After a few days I rang back saying I hadn’t been contacted. They said it wasn’t really their fault as it is the couriers job to contact me. I had to ring back the following day again before it was sorted. The staff I spoke to were good/friendly but you need to improve your internal comma/processes win your preferred courier”

Helpful Report

Posted 5 years ago

Thank you for your recent feedback Gareth, we'll certainly take it onboard. We are sorry to hear about the delays and inconvenience for chasing your order/delivery. We are looking into ways to continually improve our service. Thanks again for your review and for shopping with us.

Posted 5 years ago

“Fair price,easy to order but poor customer service and delivery; by their courier apparently. If you read previous reviews and management responses over delivery and service you will see little has changed. I list a days pay waiting in for my delivery and when I phoned was told" it was out on the van for delivery but running late". It arrived next day.”

Helpful Report

Posted 6 years ago

Dear Steve, we very sorry to hear about the delay in receiving your goods. We are at the mercy of our carriers so we hope that they can organise a suitable time to get the goods to you. We can only apologise for the inconvenience caused and we will be speaking to the delivery company about this.

Posted 6 years ago

“Item took 3 weeks to arrive. Didn’t come in the HIB box, instead looked like a few parts had been cobbled together and stuck in a cardboard box.”

Helpful Report

Posted 6 years ago

Thank you for your recent feedback. We will certainly look into this case and see what's happened. I believe in this order the items had been shipped straight from the supplier and we're sorry to hear it's taken this long to get to you and in this state. It's not the level of service we strive for. If you would like to speak to someone further about this please get in touch with us on 0344 774 6666.

Posted 6 years ago

“Delivery of Roper Rhodes vanity unit took almost 3 weeks. Although not the fault of Bathroom Village but the supplier Roper Rhodes. I should have been told of this delay when I placed order.”

Helpful Report

Posted 6 years ago

Thank you for your recent feedback Robert. In terms of being notified, thank you for bringing this to our attention, we will look into what's happened here as we're normally very proactive in these rare situations. We're sorry for any inconvenience caused in the delay in receiving your goods. Should you wish to speak to someone further about this please do not hesitate to call our customer services team on 0344 774 6666. Roper Rhodes has resolved their delivery issues so we're able to get orders out in a timely manner. Finally, we really do appreciate your business and the time you've taken to write this review. Should you need anything else you know where we are.

Posted 6 years ago

“Still waiting for our items, even though we have paid for them!”

Helpful Report

Posted 6 years ago

Hi Sorry you've not received your item we will get our customer services to look into this and update you asap.

Posted 6 years ago

“Communication about the order was pretty poor. Normally involved me calling to get an update considering that there was a delay on a product, I would expect a call to keep me informed of progress. Eventually got all the products ordered and they were to a decent quality”

Helpful Report

Posted 6 years ago

Hi Thanks for the feedback we'll look into why you weren't updated as everyone should be updated within three days of ordering, hope all's fitted and looking good now.

Posted 6 years ago

Bathroom Village is rated 4.2 based on 861 reviews