Bershka Reviews

Name: Bershka
Rating: 3.52

3.5 Rating 188 Reviews

63 %

of reviewers recommend Bershka

Company Reviews

Questions

Metrics

3.5

Based on 188 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Bershka made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bershka 1 star review on 1st December 2024

Vento

Mariam Givishvili

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole process was quick, efficient, and easy. The website is comprehensive and easy to navigate, will definitely use again.”

Helpful Report

Posted 2 years ago

“Very quick delivery. Easy and professional service. Have bought several times and would again 😊🤗 Very pleased with my purchase. Thank you”

Helpful Report

Posted 2 years ago

“I want to share my experience with this store. at first I was very hesitant to order, but then I read the reviews and looked at the website and placed my first order, everything came on time, the quality is excellent”

Helpful Report

Posted 2 years ago

“If you're looking for something really stylish and unique then you're here, I recommend this online store with a huge selection of quality things”

Helpful Report

Posted 2 years ago

“especially service and products are high quality support is very attentive and extremely helpful thanks”

Helpful Report

Posted 2 years ago

“great service and I want to add that attitude to the clients is very good thank you for this experience”

Helpful Report

Posted 2 years ago

“I recommend your online store to all my friends, great quality reasonable prices and very nice and courteous staff”

Helpful Report

Posted 2 years ago

“My favorite clothing store , I love the discounts in your store, you can buy cool, stylish and quality things at affordable prices”

Helpful Report

Posted 2 years ago

“Ihr Shop wurde mir von einem Freund empfohlen, ich habe einmal bestellt und bin sehr zufrieden, die Qualität entspricht dem Preis Ich werde Ihren Service von nun an nutzen”

Helpful Report

Posted 2 years ago

“Super site web, énorme sélection d'articles de bonne qualité à des prix abordables, je recommande cette boutique !!!!!.”

Helpful Report

Posted 2 years ago

“Site agréable. La recherche doit être améliorée. J'aime les remises - je préférerais une option pour une expédition plus rapide.”

Helpful Report

Posted 2 years ago

“I bought 4 crewnecks and they are sooo soft, my new favorite items in my closet. And they all came in 3 days FROM MADRID. Seriously recommend, love this website!!”

Helpful Report

Posted 2 years ago

“Disappointed, disrespectful, lazy, liars and costumer service exist only to tell you SORRY no solution”

Helpful Report

Posted 2 years ago

“He is one of the few sellers who found that he did not respect his customers, in my case 100%. I like the products, the quality is about good, but Bershka has major problems with basic aspects: 1. It's the only merchant I've come across that I couldn't return to an unsuitable product. 2. He is the only merchant I have met who accepts returns only to the store. 3. He is the only trader I have met to whom I cannot send a product return at my expense. 4. It is very weak in terms of the availability of products in stock online. 5. He is always deficient in the sizes of clothes frequently requested, so he does not know how to stock up. 6. Delivery is very problematic. Before the order is placed, a deadline is displayed, after payment another deadline, but none is observed. 7. I sent several complaints with dissatisfaction. No solution, no simple answer.”

Helpful Report

Posted 2 years ago

“The delivery is super late and it's hard to get a hold of customer service to solve the issue. I'm leaving for a trip soon so the clothes ain't getting here on time by the time I leave for my trip. So disappointed!”

Helpful Report

Posted 2 years ago

“I paid the money and the items were not delivered to me! Blame FedEx. I transferred the money to Bershka and asked FedEx for an answer ??”

Helpful Report

Posted 2 years ago

“I purchased an item on line from Bershka, this was not suitable so proceeded to return this by post - there is no option to return other than returning to a store, my closest store is 100-miles away!! Customer service are absolutely useless. The links they send are obsolete and do not work! If I could I would give 'nil' stars. Do not buy from Bershka unless you definitely want to keep the item or live near a store. DISGRACEFUL SERVICE! Will never use again.”

Helpful Report

Posted 2 years ago

“good quality clothing for such prices”

Helpful Report

Posted 2 years ago

“The worst customer service ever. Sizes run so small. You need to buy 2 sizes up. The same girl always answers the phone in customer service line and she is so unfriendly and unhelpful. She talk to you like you own her something. And if you got something with discount and you want to exchange it for different size I think it is the only company in US who doesn’t adjust price if you just exchange the size for the same price you got wrong size. . Would never buy anything again from there. That’s why they have 2 star reviews. I should read reviews before make a purchase!!! Don’t buy anything from there. My advice. It’s headache.”

Helpful Report

Posted 3 years ago

“I ordered from Bershka a jeans. It didn't fit me because turns out with their store their sizes are much more smaller compared to other stores. It is so weird that they didn't put a return receipt for me. Now I don't know what to do with the jeans.”

Helpful Report

Posted 3 years ago

Bershka is rated 3.5 based on 188 reviews