Bershka Reviews

Name: Bershka
Rating: 3.66

3.7 Rating 177 Reviews

67 %

of reviewers recommend Bershka

Company Reviews

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Metrics

3.7

Based on 177 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Mariam Givishvili

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Site agréable. La recherche doit être améliorée. J'aime les remises - je préférerais une option pour une expédition plus rapide.”

Helpful Report

Posted 2 years ago

“I bought 4 crewnecks and they are sooo soft, my new favorite items in my closet. And they all came in 3 days FROM MADRID. Seriously recommend, love this website!!”

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Posted 2 years ago

“Disappointed, disrespectful, lazy, liars and costumer service exist only to tell you SORRY no solution”

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Posted 2 years ago

“He is one of the few sellers who found that he did not respect his customers, in my case 100%. I like the products, the quality is about good, but Bershka has major problems with basic aspects: 1. It's the only merchant I've come across that I couldn't return to an unsuitable product. 2. He is the only merchant I have met who accepts returns only to the store. 3. He is the only trader I have met to whom I cannot send a product return at my expense. 4. It is very weak in terms of the availability of products in stock online. 5. He is always deficient in the sizes of clothes frequently requested, so he does not know how to stock up. 6. Delivery is very problematic. Before the order is placed, a deadline is displayed, after payment another deadline, but none is observed. 7. I sent several complaints with dissatisfaction. No solution, no simple answer.”

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Posted 2 years ago

“The delivery is super late and it's hard to get a hold of customer service to solve the issue. I'm leaving for a trip soon so the clothes ain't getting here on time by the time I leave for my trip. So disappointed!”

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Posted 2 years ago

“I paid the money and the items were not delivered to me! Blame FedEx. I transferred the money to Bershka and asked FedEx for an answer ??”

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Posted 2 years ago

“I purchased an item on line from Bershka, this was not suitable so proceeded to return this by post - there is no option to return other than returning to a store, my closest store is 100-miles away!! Customer service are absolutely useless. The links they send are obsolete and do not work! If I could I would give 'nil' stars. Do not buy from Bershka unless you definitely want to keep the item or live near a store. DISGRACEFUL SERVICE! Will never use again.”

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Posted 2 years ago

“good quality clothing for such prices”

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Posted 2 years ago

“The worst customer service ever. Sizes run so small. You need to buy 2 sizes up. The same girl always answers the phone in customer service line and she is so unfriendly and unhelpful. She talk to you like you own her something. And if you got something with discount and you want to exchange it for different size I think it is the only company in US who doesn’t adjust price if you just exchange the size for the same price you got wrong size. . Would never buy anything again from there. That’s why they have 2 star reviews. I should read reviews before make a purchase!!! Don’t buy anything from there. My advice. It’s headache.”

Helpful Report

Posted 2 years ago

“I ordered from Bershka a jeans. It didn't fit me because turns out with their store their sizes are much more smaller compared to other stores. It is so weird that they didn't put a return receipt for me. Now I don't know what to do with the jeans.”

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Posted 2 years ago

“I have been looking for good quality and stylish clothes for a very long time and found this in your store, my expectations were met”

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Posted 2 years ago

“cool clothes at affordable prices and excellent service, the choice is huge, the clothes are stylish and high quality”

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Posted 2 years ago

“a wide selection of stylish and high quality clothes at affordable prices, there is everything you need, ordering is easy, delivery is fast”

Helpful Report

Posted 2 years ago

“Very disappointed that Christmas presents purchased for my daughter 18th Nov cannot be be returned (trousers don't fit) as Bershka policy is to only offer a month to return. This is really poor customer service and different to the majority of other stores who allow an extension. I will not therefore be buying from this store again. Very poor company decision making and very shortsighted from Bershka. Come on Bershka - do the decent thing! There is one review after another complaining of the same thing - none of which you appear to respond to, which leads me to assume you have no interest in customer loyalty. Cannot recommend and would recommend buyer beware.”

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Posted 2 years ago

“excellent quality of clothes, ordering is very easy, the website is very easy to use, delivery is fast”

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Posted 2 years ago

“My favorite store. Great offer. Often nice offers. Friendly staff. Fast delivery. Thank you !!!”

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Posted 2 years ago

“Do NOT believe the positive reviews. Scam company. Buyer beware. Do not buy anything from Bershka that you may want to return. Their clothes are very cheap and poor quality. Their return policy is set up so unrealistic that you will never get your money back. I ordered two pairs of pants for my daughter for Christmas. I ordered at end of NOV and my order took 3/4 weeks to get to my house and you have to return it 30 days by the ORDER date. By Christmas, it was too late to return it per their costumer service. TOTAL RIP OFF. BUYER BEWARE. Save your money and shop someplace that allow returns.”

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Posted 2 years ago

“Very good quality of cut and tailoring! The fabric is natural. Size to size. However, the color is darker and not as bright as in the photo. Completely satisfied! Looks really beautiful and noble!”

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Posted 2 years ago

“Items listed online for months without EVER coming into stock, constantly saying “coming soon” or “back soon”. Email alerts don’t work - you follow the link and the item is still out of stock. Ordered 3 items only to get an email 4 days later saying the shoes were out of stock. This is not acceptable service. Get your inventory in order and stop listing things on the site that are not available!”

Helpful Report

Posted 2 years ago

“Following on from other customers. No extended Christmas returns policy . Shocking !! Won’t be buying from here again . Christmas presents were exchanged New Year and the dress was too small. No way to exchange as cut off date was Han 3rd”

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Posted 2 years ago

Bershka is rated 3.7 based on 177 reviews