Boux Avenue Reviews

Name: Boux Avenue
Rating: 2.77

2.8 Rating 83 Reviews

43 %

of reviewers recommend Boux Avenue

Company Reviews

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Metrics

2.8

Based on 83 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 66%
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

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“ordered some items for my wife's birthday that were said to be dispatched but never were! ordered 11 days prior to her birthday so plenty of time, i never received items so my wife was quite disappointed and i was in the bad books. contacted Boux several times and issue never got sorted and was just given a refund. a waste of time, I'll never place an order with Boux again.”

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Posted 2 years ago

“whyat a tragic company, 2.5 weeks sin ce my order, nothing has arrived. told some of my items are out of stock, no refund. emailed to complain, no reply, now stuck on the phone on hold for over half an hour! sad scam company.”

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Posted 2 years ago

“Boux Avenue sent my order and informed me that certain products were out of stock. I had to place another order quickly as they were for my wife's birthday at the end of the week. Evri emailed to say that the orders were out for delivery and on 3 occasions lied about trying to deliver (I double checked our CCTV to make sure we didn't miss them). They then twice said that the order was too big and required a specialist courier (for size 6 underwear??). I contacted Boux Avenue who said that Evri were sending the orders back and asked if I would like them re-delivered. 3 hours later I replied and told them yes if they use an alternative courier or deliver to a parcelshop for me to collect. 2 days later I received an email advising me of a refund (this is now 3 weeks after the original order was placed. Customer Services told me it was too late to send them back out now and I would have to re-order everything again then closed the webchat on me. I've been back to the website and none of the products are now listed. I don't know if it was a joke but she offered me £10 worth of points if I signed up for a VIP account. As if I would shop there again! Going to have to work hard to find something else for my wife's birthday present now, especially as it's now 2 weeks late! Please pass on my thanks to your colleagues and line manager for ruining my wife's birthday.”

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Posted 2 years ago

“Sarah Church was the most helpful person ever, she helped my Nan find her perfect size and was really patient and caring. My Nan was so grateful for Sarah’s lovely lovely manner”

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Posted 2 years ago

“awful, customer service, took 3 tries to try and buy a product and had to give up in the end. The customer is the businesses last priority”

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Posted 2 years ago

“Received items that didn't appear as they did online. Returned them, 2 items not even tried on & received a partial refund. Upon emailing them multiple times my question was answered with a very rude response that I had returned an item damaged and as a consequence they were returning the entire order back? When i received the order back not a single item was marked or damaged? I sent photos to confirm their mistake & was told I was now out of the returns period? Disgraceful service all round.”

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Posted 2 years ago

“Went in for a bra fitting and found 3 perfect bras. Elaine who helped me was so lovely and was so helpful wouldn’t definitely recommend bras there.5*****”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“I was in desperate need for a bra fitting so I went into the Trafford centre store and was served by Alice. She spent over an hour with me fitting me into different bras making sure each one of them fitted perfectly on me. She was lovely, kind and so helpful. Just wanted to say thank you so much for helping me. Exceptional service and highly recommend Alice for future fittings. Thank you Alice for all your help today. One very happy customer :)”

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Posted 2 years ago

“Brought from Boux and needed to return part of my order. Unfortunately fell quite poorly with covid and was by law unable to leave the house. Return period passed. Explained the reasons and they have said tough. People have died from this disease and they are saying no to a return that is less then 2 weeks over the expiry.”

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Posted 2 years ago

“Hermes stole my delivery from boux Avenue with the proof of delivery photo inside their van (NOT AT MY DOOR). boux Avenue refused to give me a refund and Hermes refused to investigate. boux Avenue said I had to create a crime reference to be able to get a refund. RIDICULOUS service considering I’ve ordered £100’s of pounds worth of stuff from them and never will order again. Looking at the other reviews they consistently do this to paying customers - scammers.”

Boux Avenue 1 star review on 18th January 2022

Helpful Report

Posted 2 years ago

“Ordered my partner her Christmas gift two weeks before and Hermes lost it! Have had a replacement sent out and Hermes have somehow lost it again. Boux Avenue's response is that "they are at the mercy of the courier" Not good enough, they are happy to take your Money without supplying a product or by recent reviews not even refunding!”

Helpful Report

Posted 2 years ago

“Never received my order for Christmas ordered on the 15th November, after chasing several times. Have now asked twice for a refund and have never received this! It’s now 13th Jan! Appalling company.”

Helpful Report

Posted 2 years ago

“I have been waiting since 14th NOVEMBER for the return of payment of a voucher. Have just received my December bank statement and after several promises the money is still not returned. I refer to ref BX06346060. If I don’t get my money back before this weekend you will find me standing outside your shop in Birmingham.”

Helpful Report

Posted 2 years ago

“Terrible service. Goods never arrived in time for Xmas despite ordering in plenty of time. Chased but they never responded, finally after spending an hour in a phone queue they owned up that the food had been returned to them by the courier and where unable to ship a replacement in time for Xmas. No apology, just said they refund (Still waiting for it). Worst company I’ve ever dealt with.”

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Posted 2 years ago

“Appalling company! Bought wrong item by mistake and cancelled immediately. Still waiting days later for the refund. They claim they don't have the money yet it clearly shows on my bank statement they do. Bought correct item and still waiting days later for a dispatch email despite being told it was ready to ship 2 days ago. Customer service argumentative and no help whatsoever. Have opened a dispute with my bank. Can see this company not surviving much longer the way they treat customers.”

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Posted 3 years ago

“Boux Avenue ripped me off! I ordered several bra’s off this company. I’m a cancer survivor so treated myself. I had a Full mastectomy on my right side so struggle with sizes and gaping on my prosthetic side. I kept 3 Bras sent some others back 1 bra came without tags I didn’t think anything of it till I sent it back and now they are refusing to refund or exchange this one because it has no tags even though it arrived this way! If their policy is so strict on tags why was the bra sent to me this way! Now I’m stuck with something I can’t use”

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Posted 3 years ago

“The bra I bought was nice, but not true to size as the cup came up smaller than the same cup size in other shops.”

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Posted 3 years ago

“What happened to this company? They used to sell good quality, nicely designed bras and a few years ago something changed and they became another company selling trashy-looking cheaply made underwear.”

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Posted 3 years ago

“I did placed an order and payed next day delivery just before going away , then been 4 days no delivery, and they can’t contact the courier , I have small baby I choose to do online shopping and less problem but here you are !! No good customer service”

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Posted 3 years ago

Boux Avenue is rated 2.8 based on 83 reviews