“Worst client help desk, never use this company, you will just have problems, what you will be able to solve, with your own money. At first they promised to send me an email with a detailed explanation of why my reservation was suddenly canceled in 3-4 hours, no one sent anything of course, again I had to go inside via chat and ask what my request was for, it's my own fault that you didn't show up for the first flight, the airline canceled your flight. , it's your own fault that you didn't read the policy, we won't give you anything, cool answer. It is convenient to act innocent, but to receive a commission for it and not bear any responsibility”
“My flight got canceled by Turkish airlines without any reason given and I followed their procedure to make changes on the Turkish website. The original flight was on Dec 26 from IAD and I later changed it to Dec 25. Turkish airlines allowed me to make this change without any problems. Now, today I received an email a few minutes ago that BudgetAir changed my flight to Dec 29. I never approved this change. This is going to significantly affect my travel plans. They said to change anything I have to pay $235/person along with the difference in the ticket price to change it. We are a family of 3 and it will cost us around $700 in fees with additional one thousand dollars to stick with our original schedule.”
“My wife and I bought one-way tickets from Chicago to Chiangmai, Thailand on 9.5.22 for $580 per child (5 & 7) and $724 per adult - e-tickets # 1807833268206 and Booking Number KBUSW-0822282 for a total of $2,608.60 USD + $10 USD servicing fee. On November 7th, we were notified that our November 19th international flight to Thailand was cancelled and no alternate flight arrangements were made. We received no phone call, and we have yet to be reimbursed for the expense. I called Korean Airlines, and they said that those flights were no longer available; however, they have a policy that would allow for alternate travel to be booked free of charge with Korean Airlines +/- 7 days of the original scheduled departure; however, since Budgetair.com filed a reimbursement on 11.10.22 without authorization from us or contacting us, we have effectively waived our right to reschedule our flight at the original cost of our airline purchase on 9.5.22. If you’re reading this review, it’s likely to late to warn you, and you have likely also fallen prey to this fraudulent scam. Budget air should be avoided at all cost. We had to rebook our travel, and it cost us $10,000 to book travel to Thailand on 11.12.22. We are absolutely disgusted.”
“Absolute scumbag site. Once my checkin was available I found out they had booked me for ENTIRELY THE WRONG DEPARTURE CITY!!! There is NO PHONE NUMBER TO CONTACT THEM, ONLY A CHATBOT!!!! UNBELIEVABLE!!! HAD TO BOOK ENTIRELY NEW FLIGHTS THREE DAYS BEFORE THANKGIVING!!! No f***ing idea if i will ever see any money back. Under no circumstances use this piece of garbage.”
“Scam !!! They took my money from my account, no confirmation email ( nothing ), have contacted them - their answer was " we can't see you on the system" so I said you have one day to fix this problem or I am expecting refund. Been ignored for 4 days, even tho I was emailing them every day .. in the end I have bought new ticket with other company. Day later budget air send me tickets. Are you f***ing kidding me ? First I am not on the system, second I have appeared on the system, 3rd start blaming me that I have tickets from the begging "maybe went to your spam" whaaaaaat ??? You said was no booking under my name. Bloody hell.. basically pay little more with any other company and you will have no problems. Been a month still fight with them.. keep sending me different or same email address to contact about this situation. Basically they been told to rip people in day light and that's all. No managers, no complaint department.. nothing. Just take your money and go..NEVER EVER AGAIN!!!”
“Budgetair is not at all good site to book tickets as they don't keep transparency with customer and charge so much when you booked the ticket. Even they charge $50 if you cancel ticket after 5min”
“Budgetair is posting cheap flight in website but suddenly they changed your flight schedule, and you cannot contact with them. Pessanher will suffer during the travel.”
“Don't fall for these guys. They are an absolute scam. You won't be saving the $5 extra they are offering. If anything goes slightly wrong with the flight, your money is forever gone.
Customer service is an absolute nightmare. They are crooks and lie to you. They refused to cancel my flight after a scheduled change from the airline, even after the airline insisted that the ticket is refundable.”
“Awful. No one to speak to, a chat that is only a robot that cannot help at all. Everything has to be done by email and no response. They changed our flights by 4 days without authorisation from us (not the airline btw). Still battling the consequences and costs. Stay away as far as you can!!!”
“Absolute crooks. Avoid like the plague. I bought tickets that were rescheduled by the airline. According to the airline I was entitled to a refund. Budgetair refuses to refund me.”
“Stole my money! Flight canceled then they didn't refund the money. No response to emails. Online chat just cuts you off when it becomes clear they owe you money. Never received the money owed. Disgraceful”
“Horrible, trash and garbage describe this organization. They incorrectly scheduled my flights and when I inquired about this they blamed me and put me at fault. They did not refund me anything or reschedule my flights so 3K$ vanished to this organization and I never set foot on a plane. I was forced to file a complaint with the BBB and am looking into further legal action because I felt like i got robbed. I would be happy to see this company go bankrupt.”
“ZERO STAR! DO NOT TRUST BUDGET AIR, NOT RELIABLE!
Booked a ticket through BUDGET AIR 4 days ago, and received an email confirmation saying I'll receive my e-ticket in 24 hours. Didn't get my e-ticket, so-called Air India, and talked to supervisor- gave reference #, they said the ticket wasn't booked by BUDGET AIR & verified with my credit card company: transaction went thru.
Contacted BUDGET AIR via chat (as they DON'T EVEN HAVE CUSTOMER SERVICE PHONE #) per rep PRIYANKA: 1st LIE: your card dint go thru, after letting her know I verified with my credit card company, the transaction was approved, 2nd LIE: booking request canceled by an airline- per email I received from budget air. 3rd reason: Booking request on our website failed. During the booking process, the airline provided us with incorrect seat availability for the price you selected- per email I received from budget air.
The phone # they sent me # *******777 is Vayama.com (per google search: Travix closed Vayama brand that operated in the Americas effective September 22,2020). Even after calling 100 times, you won't be able to reach customer service.
DO NOT BUY THE TICKET THRU BUDGET AIR, UNLESS YOU WANT TO WASTE YOUR TIME!
BUDGET AIR (parent company TRAVIX) is NOT LEGIT/FRAUDSTER/SHILLY-SHALLY.”
“In February I bought a flight from budget air to fly from SeaTac to Paris though Aer Lingus with a layover in Dublin. I show up at the airport and the Aer Lingus counter is closed. Nobody is there. I go next door to British Airways and find out the flight they sold me doesn’t exist. Aer Lingus doesn’t fly out of Seatac. So i had a ticket for 4 months that NEVER EXISTED. Horrible.”
“Do not trust BUDGETAIR.COM they are horrible, not responsible at all. It’s the worst experience I have ever had, I’ve been traveling for 10 years now and never had an issue with other Travel agencies. They don’t keep their promise and don’t care at all they just collect your money and abandon you”
“I was flying to Vienna from Los Angeles via Toronto and I only made it to Toronto. Stuck at the airport. Apparently my reserved flight was cancelled. Budget air just removed the second leg of the flight from their online portal without ever notifying me.
No customer service.
Useless chat bot.
I’ll be late to my own wedding.”
“Avoid avoid avoid. This is a thieving company wanting to steal your money. Legit scammers. Seriously, pay extra and book directly with the airline and save yourself a mountain of headaches. Luckily my bank got me my money back because these folks were trying to hold on to it very hard. Avoid.”
“Short story is pay more vuy from a reliable website . If you like more headaches buy from budgetair.
No customers service no respect. Just nothing . Not sure why they are still in the market with this trible service.”
