Catawiki Reviews

Name: Catawiki
Rating: 1.31

1.3 Rating 631 Reviews

7 %

of reviewers recommend Catawiki

Company Reviews

Questions

Metrics

1.3

Based on 631 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Catawiki made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Catawiki 1 star review on 5th August 2024

Anonymous

Deniz

Catawiki 1 star review on 23rd April 2024

Anonymous

Catawiki 1 star review on 5th April 2024

Apophis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought an item that was delivered in a condition that was not as described. A bottle of wine that was described as the metal capsule and cork being intact. It had a hole in it when it was delivered and wine had leaked out into the packaging. I complained to Catawiki and sent photos. They said it was normal to happen during delivery and they would not investigate further. I feel completely let down by the company. They do not seem to help the buyer at all if there are any problems, even though you pay them an expensive ‘buyer protection fee’. They seem to just be interested in taking your money. Awful customer service experience. I do not recommend using them at all and will never do so again. I will find a better more professional and reputable company. Avoid.”

Helpful Report

Posted 4 months ago

“CATAWIKI does not leave up to the promise that "your money is safe" My order was delivered July 29. I informed them immediately when I received my order that at least one items was broken and that I will unpack the rest later - because I was elaving. When I finally unpacked it 3 were broken. I update them on the 4th August and they claimed I was outside the window - they are not helpful to the buyers - they really only protect the sellers - despite the fact that we pay them a commission.”

Helpful Report

Posted 4 months ago

“Catawiki is a scam , they auction items which are not properly curated by their experts. After you receive it returning rhe garbage and getting your money is very difficult. Never trust that platform. Sellers outside EU sell garbage and trick consumers.”

Helpful Report

Posted 4 months ago

“Awful experience. They charge the buyer extra charges and don't support buers at all. There are good sellers, but there are those who sell fake jeweller or dont send them at all and catawiki doesn"t do anything about it and even support them. So, be very careful when you choose something to buy on their site. Read sellers feedbacks. Avoid LARAGM”

Helpful Report

Posted 4 months ago

“Nie mehr Catawiki!!! Ersteigerte und sofort bezahlte Uhr am Postweg verloren gegangen. Mussten selber Verkäufer kontaktieren und eine Rekl. beim Transporteur einleiten. CATAWIKI unternimmt NICHTS trotz hohen Provisionsgeb. Inzwischen warten wir schon fast ein Monat auf eine retour Überweisung.FINGER WEG VON CATAWIKI!!!!”

Helpful Report

Posted 4 months ago

“Catawiki has the worst, non-existent customer service. Their phone line are only open for 4 hours a day and even if you call during that very small window, you'll get a message saying that they are closed. Chat is also offline most of the time. You are left with very slow email relies from people who should not be in the service industry and just want to close out the email rather than provide any help. It is obvious from their replies that they didn't bother to read your message and have no interest in resolving any issue. They must be some of the dumbest and laziest people on the planet.”

Helpful Report

Posted 4 months ago

“Big big scam. Couterfit product all over.”

Helpful Report

Posted 4 months ago

“Catawiki is a platform you should never trust. I bought a 1300 euro lego piece. When it arrived it was not as pictured and clearly a fake item. Catawiki decided not to help and said it was not possible to know if I had replaced it with my own fake item. WTF. So please please please do not use this platform”

Helpful Report

Posted 4 months ago

“No protection for customers. Customer service and help team is non existent. It is possible to win a bet, and receive another item and nothing you can do. I bet and won a 2 oz silver bar Nieu, Feng Shui , Blossomin Peonies and received today a wooden box with three religious silvebars in which I did not bet on. (Bestellung 38921393). No contact from the seller or Catawiki after numerous Emails and a telephone number that is disconnected. This is totally unacceptable and nothing can be done to solve the problem because we do not have any protection.”

Helpful Report

Posted 4 months ago

“Faulty item, collected by seller, but Catawilki keet my money ? Over 300 euros .. no customer service reply to ask, on hold for 45 minutes the cut off, many times .. theft?”

Helpful Report

Posted 4 months ago

“I purchased from the platform a jewel with the characteristics of a VS1 diamond, color J, size 55, and I received SI2, color M, size 52. The certificate accompanying the jewel was issued by a laboratory not accredited by Catawiki. When I filed a complaint, I was asked for a certificate that was impossible to obtain from my country, and to my remark that Catawiki should request these certificates from sellers and not from the client, Catawiki said that it accepts any type of certificate from this seller because this is an important seller in the platform. But catawiki should not forget that the most important (the one who owns the money) is the buyer and catawiki should first of all protect him Big disappointment!!!”

Helpful Report

Posted 4 months ago

“Betaalde bestelling van 8 april 2024 nooit ontvangen! Tot op heden na veel duidelijke e-mails nog geen retour betaling. Service??? Eerlijkheid???”

Helpful Report

Posted 4 months ago

“They post fake auctions, its such a scam its ridiculous Idk how this is a legitimately viable business ahahhaa.”

Helpful Report

Posted 5 months ago

“Catawiki is a scam , they estimate the lab grown diamonds as if they were real diamonds and people overpay at these no reserve auctions. You can better buy these items from Ali Baba for 200-300 dollar per carat.”

Helpful Report

Posted 5 months ago

“After reading through the reviews of CATAWIKI here. I have to say thank you guys, I won the bid for a Swiss Mercury Watch but before purchasing, I had to do background check on the seller. I'm not purchasing. thank you”

Helpful Report

Posted 5 months ago

“Item sold and delivered. It's been 2 weeks now and catawiki won't pay me. No reply to my emails. Sellers beware! Avoid selling there.”

Helpful Report

Posted 5 months ago

“Worst customer service in my life: not only they are not answering most of the time, but when they are pedantic and useless. Never again!”

Helpful Report

Posted 5 months ago

“I am writing to express my serious dissatisfaction with the recent experience I had with my purchase of a vintage Omega watch from Catawiki. The watch arrived damaged due to improper handling during transport. Despite following your instructions and sending it back for a refund, I have yet to receive my money back. It has now been several months, and my attempts to reach out to your customer service department have been met with no response. This lack of communication and resolution is extremely disappointing. I request an immediate resolution to this matter and a full refund as promised. I would appreciate a prompt response to avoid any further escalation.”

Helpful Report

Posted 5 months ago

“They sold me a counterfeit Cartier watch! I gave the watch I bought on Catawiki to Cartier to be serviced and I have been told that it is not a genuine Cartier watch. I agreed with Cartier to dispose the watch, not to be sold nor to be sent back. Catawiki refuses to refund me for the amount ... The watch was checked by Catawiki 's expert and they guaranteed the authenticity of the timepiece. They have been fooled by themselves or by the seller based in Turkey. To this date I'm still expecting the refund !! I do not recommend at all”

Helpful Report

Posted 5 months ago

“The site clearly states "We ensure your money is kept safe. We only release payment to the seller up to 3 days after delivery so that you have had the time to inspect your object." This is not true and clearly misleading. I have 4 objects that were never delivered - therefore I never inspected them - and they still took my money. On top of that customer support is a set of canned answers and they do not care about customer service.”

Helpful Report

Posted 5 months ago

Catawiki is rated 1.3 based on 631 reviews