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Catawiki Reviews

1.3 Rating 660 Reviews
7 %
of reviewers recommend Catawiki
1.3
Based on 660 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 46%
Accurate And Undamaged Orders
Greater than 47%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Catawiki 1 star review on 14th January 2025
Cole
Catawiki 1 star review on 5th August 2024
Anonymous
Catawiki 1 star review on 17th May 2024
Deniz
Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 5th April 2024
Apophis
81
Anonymous
Anonymous  // 01/01/2019
I sold my stuff via Catawiki, all went well. But since my subscription my mailbox was overflowing with their mail, although I had been very witholding with my choices of what to receive. Then I found out that they had changed ALL my choices, without my consent. I do NOT like behaviour like this, so I unsubscribed .
Helpful Report
Posted 5 years ago
Catawiki does not permit questions directly to the seller prior to bidding. Shipping is not predictable. Even items within the same country can take weeks. Catawiki’s auction process sucks; resets with increased bids. Very seller biased. Catawiki is unresponsive; virtually no customer support.
Helpful Report
Posted 5 years ago
One bid worked out OK and I got what I expected. Second time I bid for some wine and the shipping costs were outrageous so I objected as this had not been made clear before the purchase. They refused to accept my argument and set a debt collecting company on me which I ignored as they expected me to pay for this also! Then I got a letter from a firm of lawyers which I also ignored. Last I ever heard from them! Not a good company but you can be lucky
Helpful Report
Posted 6 years ago
As far as buying is concerned, I have received all items as described, and promptly. I have not used this site for selling so I am unable to comment on that process. However, unlike ebay, Catawiki has a fundamental problem in the way that they have no buyer protection, as you are unable to pay by PayPal, which is a must if you are using these auction sites. I have had previous problems on ebay and PayPal have always resolved the issues, and I have been refunded, but I have heard that there are lots of problems with Catawiki when things go wrong, and Catawiki Customer Service does not provide an adequate solutions to deal with the problems, so you need to bear this in mind if using this site - things do go wrong and you may well be left to deal with the issues yourself, and what a nightmare this could be, so be warned. Until they allow PayPal to be used to pay for the auctions, this is going to be the major downside of using this site!!!!!!
Helpful Report
Posted 6 years ago
"Experts" are not very expert. Site is poorly organised- it has to be used several times before all procedures are clear. Not a good place to sell relatively low-value items as their reserve price is much too high. The bidding is erratic and one wonders if it is manipulated. They hang on to your money far too long, in addition to a hefty commission..
Helpful Report
Posted 6 years ago
Items for sale dated wrong. Seen a item for sale (walking stick) dated 1900/1920 what a farce. I made that item 2 months ago and donated it to a charity shop. Iv also got a feeling they use their own bidders to hype lot prices
Helpful Report
Posted 6 years ago
excessive shipping fees, experts not so experts, prices not very competitive
Helpful Report
Posted 6 years ago
Catawiki is rated 1.3 based on 660 reviews