Catawiki Reviews

Name: Catawiki
Rating: 1.31

1.3 Rating 632 Reviews

7 %

of reviewers recommend Catawiki

Company Reviews

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Metrics

1.3

Based on 632 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Catawiki 1 star review on 5th August 2024

Anonymous

Deniz

Catawiki 1 star review on 23rd April 2024

Anonymous

Catawiki 1 star review on 5th April 2024

Apophis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BE CAREFULL !!! not a trusted plateforme a buyer got refunded after telling lies about my product and got it for free No guarentee for SELLER”

Helpful Report

Posted 3 years ago

“IT IS NOW 3 MONTHS AND I HAVE NOT RECEIVED MY REFUND FROM CATAWIKI OF 1247.00 USD THEY ARE KEEPING MY MONEY THEY ARE THIEFS”

Helpful Report

Posted 3 years ago

“I used to be a regular buyer and seller, when it first started. Now I avoid at all costs. Fake items everywhere. Informed the "Experts" that the item is fake. Nothing is every done. Only advised to contact the seller. Catawiki try and will avoid all liability.”

Helpful Report

Posted 3 years ago

“Lots of fake items on this site . Beware”

Helpful Report

Posted 3 years ago

“I am not a buyer or seller on catawiki. I have an oil on canvas of a Madonna and Child about which I sent an inquiry to 2 very reputable World renowned Auction Houses . I included Photos. Unfortunetly it was not valuable enough for them to be interested. So I decided I would bring it to a local auction house to see if they would be interested in selling it for me. However then Lockdown because of Covid, stopped me. So I decided I would wait until things opened up again. I put my painting away. I looked up some images on Google to see if I could get any information or comparable images so I could learn a little about it's style or when it may have been painted. But there was nothing similar. That was about 2 years ago. Last night I again looked on the internet. To my surprise there was a painting being auctioned which had the EXACT same composition and the Madonna and child were posed in exactly the same position as in my painting. It is unusual because the infant has his arm around the shoulder of the Madonna and the other on her chest. Even the Rainbow in the background was painted there which was another unusual feature, convincing me this was a FAKE of MY painting! Except it was not the same painting! Someone had repainted over their features, their Halos, some of their robes, the Rainbow.....and it was awful! Almost like a child had done it! A complete fake! Their faces were now pale white and ugly ( the Madonna looked as though she had a beard) as opposed to them looking serene and looking lovingly towards each other. The auction site is LOT- ART. Lot number 38586263 and is UNSOLD. Posted on 06 Jul 2020 Estimate e275 - e350 (euro) Location UK Catalogue - Religious Objects Auction House - Catawiki Description - A Beautiful " Holy Madonna and Infant Jesus " dating to 19th XIX Century. Oil on Canvas. Old Master Italian School. I think my real one is possibly Romanian from looking at other examples but until I bring it to a real Auction House this is just a guess on my part. I simply want to warn anyone looking to buy this from Catawiki that it is a complete FAKE, as they may improve the overpainting and put it up for sale again. ( I had to log in with them to see price and name of Auction House.) I searched Oil on canvas Madonna and Child on Google, to discover it. My question is HOW DID THEY GET THE IMAGE? Did they hack my phone? My laptop? Or did they get it from one of the two world famous Auction Houses? I have never posted the image publicly or sent it to anyone besides the Auction Houses. And until last night I had never heard of Catawiki. So any ideas anyone? Thanks!”

Helpful Report

Posted 3 years ago

“Buy at significant risk! The "experts" are for show only. The objects being sold are not properly vetted. Many fakes! Beware!”

Helpful Report

Posted 3 years ago

“Catawiki is the most worst place for shopping ever! Zero buyer's support! Zero buyer's protection! Two weeks I tried to return defective sunglasses and...nothing. Four messages I sent to support with attached pics and...nothing. The seller agreed that item is defective and is ready to accept it back for full refund but...nothing. The only answer I received was that the photos would be show to an expert. What the hell need some expert if the seller has recognized a defect and agreed for refund? I have experience with online shopping for many years but for the first time faced with such scammers like here! If you want to lose your money and ruin your nerves - welcome to Catawiki! Any shop or auction that does not accept PayPal are SCAMMERS! If you see that choosed marketplace like this Catawiki doesn't accept PayPal - run away, they are the scammers!”

Helpful Report

Posted 3 years ago

“If your Website had a possibility to rate Catawiki with a 0 star, I would have, as even a 1 star rating is to high. Experts don’t even know that the years 1900 - 1999 are the 20th century. Many times they call those years the 19th century they probably do this on purpose to make the items look older. Furthermore, if you buy something on Catawiki and after a while want to resell it on their site they can refuse the item for very lame reasons that make no sense. All in all a terrible site.”

Helpful Report

Posted 3 years ago

“A NEGATIVE,UNINTELLIGIBLE EXPERIENCE I have been a seller on catawiki for many years and had positive experience but lately i guess probably something changed,today i have got a message that my auction was not admitted:for an Audi R8 V10 2013 with following reason: After careful consideration, due to the relatively young age ..... they have right now one on sale year 2015. ,Now my question is ... Are you kidding?This shows that there are no doubt that there are certain kind of customer preference? Auctions open only for SPECIAL clients?I am truly dismayed and speechless This is really A NEGATIVE EXPERIENCE”

Helpful Report

Posted 3 years ago

“Terrible costumer service with attitude of crime organization Arogance and negligence without borders Stay away Seller didn't ship the item they hold my money for almost a month Many emails Charge dispute with bank still no refund”

Helpful Report

Posted 3 years ago

“I’ve just got scammed I paid a bottle of olive oil for 244.40 EURO and discover the real price on the manufacture website for EURO 85...”

Catawiki 1 star review on 13th March 2021

Helpful Report

Posted 3 years ago

“Poor help when a buyer didn't deliver what was ordered.They say that our money is safe until delivery but in fact they don't refund when something goes wrong. They don't help you at all and the only thing they care is to take their commission.... Stay away!!!”

Helpful Report

Posted 3 years ago

“After winning a bid, I tried contacting Catawiki to get assistance in shipping my winning item. After serval help desk submissions requesting help, Catawiki never replied! The only response I got from them was a bill and daily demands of payment. I wasn’t even able to contact the seller because it’s against company policy. So he/she doesn’t even understand why their product isn’t being paid for other then Catawiki making up some lame excuse I imagine. During this period of time I contacted a company called Marlog Car Handling which Catawiki recommended in their support documents if you read enough of them. Marlog Car Handling Quoted delivery service of over 3600€ within the EU. And that was without VAT! Which they emphasized for some reason. I checked prices in the USA on an auction purchase and transporting it to Europe was quoted at just over $1200! How can a company halfway across the world ship an identical product for 1/3 the price it cost Marlog Car Handling to ship a couple countries over within Europe? Any hoot, Catawiki auction prices seem really high when you compare it to eBay or even Autoscout24. I was surprised to find a surcharge of 9% for winning the bid. That’s on addition to the 12% Catawiki charges the seller making their commission at 21% for each sale which is really ridiculous compared to other auction companies. How Catawiki has stayed in business is beyond me with crappy customer service if any and ridiculously high commission rates. I would advise everyone to use another auction company that has customer service over Catawiki”

Helpful Report

Posted 3 years ago

“I mirror what everyone else has been saying below re customer relations.....or rather the lack of them! They do not respond directly to your question, and I am in awe of anyone who has actually spoken to them. Have you got a number? They cancelled my bid for rum as the supplier couldn't/can't currently ship into the UK. They refunded my 120 Euros LESS their admin and charges! Why? It's not my fault that their customer cannot fulfil his/her end of the transaction! Grrrrrrhhhhh!”

Helpful Report

Posted 3 years ago

“They function fine when everything's work as it should. When a problem occur you will see they do not care at all. They sell fakes quite often. The experts set a random price estimate several ties much higer then the retail prices. And then I talk about items not rising in value due to its limited or old. If you call them for support they operate as machines and do not give you answers. I have been a frequent user and I have got bad experiences. I had hoped i was just unfortunate but this is how they operate.”

Helpful Report

Posted 3 years ago

“I have been buying on Catawiki for over a year, and here is what I have discovered: 1) The experts are a joke. They have absolutely no idea what they are selling, and they 2) elevate the "estimates" liberally. 3) You have to be VERY savvy to know if the auction item is authentic. The vast majority of the ancient items are FORGERIES. This is true with everything from Egyptian to so-called "Viking" pieces. They claim that 19th century excavated bronze rings are "medieval." Any novice would be fooled. I have a long experience in early pieces, and there are finds to be had, mainly because the "experts" had no idea what they were looking at. (I have acquired several pieces which pre-date the so-called "expert's opinion.) That said, CAVEAT EMPTOR. Research the sellers. Their largest ones are known in the trade for selling fakes. Use common sense, because bidding with Catawiki is a game that can cost you! Moreover, Catawiki customer service is non-existent, and EVERYTHING ships late. Sometimes months late. Honestly I cannot recommend this auction house; they can be as bad as eBay.”

Helpful Report

Posted 3 years ago

“Someone used their website platform to conclude a huge payment on my credit card. Trying to contact them to stop the payment which is still pending IMPOSSIBLE contacting these people. Them all HACKERS all linked together.”

Helpful Report

Posted 3 years ago

“Thieves! They allow fraudsters to steal your luxury goods! Thieves! They allow fraudsters to order your designer goods then claim false issues and keep your goods for free! Without paying a penny! I lost a set of designer porcelain this way. To hell with fraudsters like Catawiki! Never sell anything there. It will just be stolen!”

Helpful Report

Posted 3 years ago

“No answer, object not delivered”

Helpful Report

Posted 3 years ago

“I bought an item and payed over £500, tried to contact customer service -impossible, telephone numbers which are not recognised. I would like to know what is happening. The worst possible customer service ever experienced. Still have not managed to get a response from them”

Helpful Report

Posted 3 years ago

Catawiki is rated 1.3 based on 632 reviews