Catawiki Reviews

Name: Catawiki
Rating: 1.31

1.3 Rating 632 Reviews

7 %

of reviewers recommend Catawiki

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Metrics

1.3

Based on 632 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Catawiki 1 star review on 5th August 2024

Anonymous

Deniz

Catawiki 1 star review on 23rd April 2024

Anonymous

Catawiki 1 star review on 5th April 2024

Apophis

Anonymous

Anonymous // 01/01/2019

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“I won a bid for four "vintage" wooden boxes. The parcel was delivered on Friday and I could only open it on Monday, due to national bank holidays. The boxes smell terribly musty and are infected and covered with mold inside. It's impossible to use them for storage, since they are unhealthy. The seller didn't respond to my complaint messages, so 4 days after receiving the order, I decided to claim at Catawiki itself to get my money back and have the biohazard goods taken away. The claim has been rejected by Catawiki considering that the 3-day deadline for claiming has been exceeded, and they oblige me to pay for the return shipment (which costs more than the boxes) to get the refund. There is no real coverage for receipt of damage goods, even if they know that it's a potentially harmful merchandise for health. You can't trust Catawiki, since you can receive damaged or infected products and they refuse any responsibility on quality or health check on them, even when they charge you for that.”

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Posted 2 years ago

“I've sold and bought many items on Catawiki, never had a problem.”

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Posted 3 years ago

“I was a registered seller but I put six articles up for sale all six was rejected one said we don’t sell Dunhill watches when after I closed my account I saw they was offering Dunhill watches for auction .what is this site all about?”

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Posted 3 years ago

“I won the bid. I paid €65 delivery, which I thought was a little expensive for a small Chinese table screen. Then the seller contacted me telling me that he was disappointed in the sale and wanted another €300 before he will send the item. Catawiki will not respond on any meaningful way and the seller is repeatedly asking for another €300.”

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Posted 3 years ago

“They told me to wait for experts to check who will pay for the return shipment, told me the result after 14 days, I send it back and pay for it, then they say they won't give me back the 461€ because the 14 days are over. Now I neither have the product nor the money. Will go to court! Edit to answer the reply: well that doesn't help because they are not willing to help me and say it's my bad I didn't send it back in time though they told me to wait for the experts opinion!!!”

Helpful Report

Posted 3 years ago

“I was a seller and buyer too. I am a qualified expert too. Catawiki undervalues the seller s item .They also have stupid rules with the starting/reserve price. In the first times if you could not sell your item, after the third try you could not set reserve price up. Nowadays its happening after the first try. Catawiki does not give fair valuation which can be misleading to sellers who dont hold experience/qualification. ( For example: one of my item sold on Catawiki for 420 Euro, but luckily the buyer didnt pay for that. Few month later I could sold that item for 1200£ on different site .) Customer service is also very bad. Their payment system is also unfair.”

Helpful Report

Posted 3 years ago

“Catawiki has a decent selection of African art. I wanted to try the site out to see how it differs from eBay. My first experience was great. However my second experience was terrible! For some reason my credit card would not work through the app so I had to call customer service. I was shocked that Catawiki did not have a toll-free number! Me being in the states I had to call customer service 3 times and incurred close to $100 and phone charges! So now I’m supposed to pay for the auction item that I one and $100 worth a phone charger? Their customer support kept me on the phone for 20 minutes and did not solve my problems! I asked for a supervisor to email me because the emails that they send out are the “no reply” types. I will never do business with Catawiki again! I’ll stick with eBay!”

Helpful Report

Posted 3 years ago

“My first and last experience on Catawiki. I spent a lot of money on an item and have been sent the wrong lot by the seller (something much cheaper) and on top of this I had to pay just under £100 on the customs tax, Catawiki told me to get a refund on the tax from the government, there is no way I can do this I have called Parcel Force, border control and HMRC they said no, so I insisted that the seller refund me for his error. I was told to send it back and I arranged the shipping (£34), but the seller has not refunded me my money or covered the customs tax or return shipping. I have an open claim with Catawiki, I told them if I do not get my refund on these I will sell the incorrect item to make my money back, but they told me I cannot do that if I do they will not refund my money for the purchase I did not receive. It has been over a month. There is no accountability on the sellers at Catawiki, they can get away with this behavior, the seller is selling another exact item in a new auction now without even addressing my incorrect order! Why are they allowed to continue to sell if they are messing up orders? Catawiki do not protect their buyers, if your order gets messed up you will lose money. They also extend the auction time at the end when bids are high! Extremely disappointed.”

Helpful Report

Posted 3 years ago

“As soon as I added my credit card data to my account, my account was blocked by the scammers that run Catawiki. Catawiki.com is a phishing site, they stole my credit card data. NEVER add your credit card data on catawiki.com they steal money and credit cards. Never buy or sell on Catawiki. The scammer that runs Catawiki from the Netherlands is a fraud and we are now filing legal complaints with the official authorities the Netherlands where drugs, gambling and prostitution isn't profitable anymore to the Mafia, now they deal in fake antiques and engage in money laundering the proceeds of their illegal business activities.”

Helpful Report

Posted 3 years ago

“A lot of the so called “experts” are just noobs. Catawiki went downhill in a few years with stupid fraudulent sellers. Stay away from this site.”

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Posted 3 years ago

“I bid twice in the last second and the auction is extended each time by 90 seconds, until I lose the auction. I have participated in many auctions at various auction houses, but I have never experienced this type of auction anywhere. They seem to be hunting for the highest possible price by extending the auction time and fishing for the naive. Very sad and unprofessional”

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Posted 3 years ago

“I understand this is your auction by your rules, but I can't understand why you are no longer allowed to buy from your auction. You are not allowing sellers to make more money. You are blocking bets, this cannot be done.”

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Posted 3 years ago

“very, very bad service. They don't care about the customer's service. I tried to get paid as a seller to another bank account, as I moved to a different country and I was unable to give them my new bank account number. They replied to me manually after a week, but they don't seem to care at all.”

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Posted 3 years ago

“Very shady selling platform that edits negative reviews that you leave on their sellers so that they don’t have negative reviews”

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Posted 3 years ago

“Awful site and awful customer service. Their so called expert in Spain Fransisco Carion is an arrogant individual who lacks professionality and fair business practice.”

Helpful Report

Posted 3 years ago

“Caveat emptor! The Catawiki site is a no frills auction site but I’ve been caught out several times and I’m starting to spot flaws or rather RISKS for the buyer. 1. odd practices of bids ramping up and won lots re-listing which makes me question whether a seller was bidding against themselves to start a bidding war. 2. I’ve had artwork listed as “rare” but a quick Google search reveals multiple posts of the same “pro” seller listing the same rare artwork more than 10 times over a 12 month period using exact same stock images. 3. Astronomical prices for P&P with no apparent checks. 4. Inability to ask Seller questions about the item until AFTER winning a Lot and then often get no reply from seller. Just some concerns, maybe these will improve over time as TRUST in the platform is essential to foster a good transaction and experience.”

Helpful Report

Posted 3 years ago

“Platform run by experts who very likely sell or favor their items quite clearly. And of competence and zero evaluation. 1 The Fidalgo expert has approved with reserve a low carat tanzanite with evident crash and with price and does not accept a bluish tanzanite color intact IGI certif. always of 1.16 carat because it will be sold for less than 200 euros, stupid people buy the one with crash. then you see all the low carat gems of the gemologists who accompany the gem with a piece of paper made by them with reserve. from censorship. I remind you that when you buy gems from suppliers they don't mix everything and then they tell you the analysis done and see what they are. Do you already know the characteristics or do you believe that the gemologist does the analyzes? 2 regarding Georgia Foteinou You must explain to me why (50130453) object is this is one of the many it does not suit you but it does not fit anymore or my article that I have always sold and reached decent prices, which you find distrust with items sold by QUALITY GEMS, 2LIFE, lylliopals , arcanor (flock) jevelsandmore, Franco, Sephiroth, JeWellery stories, are similar items from the same supplier. Where does this expert see craftsmanship. She has enough knowledge to say this yes and this no I don't think they are the same objects of manufacture Thailand the same items, I see thousands of these articles on note platform (and purchased) if you want. if you want to make them experts do not do it with me because they have been years and years. I know suppliers. Try to sell gems the auctions of unapproved sets. Sellers have already been chosen. Try to sell rings of faith with the expert Flock, not approved among other things if you look at the photos of French sellers arcanor and the toitdumonde there is a photo in particular that supports the ring is the same finger has a stain as it is possible two sellers with the same finger and likely that the expert sells you will not enter. Not to mention unapproved dzi are objects that you find on the famous site for a few euros. I am a professional and I do not want to pass in front of them (I could become one but with these experts and this organization the risk is high) but there are many who are not and are privileged, OR TRY IN ALL WAYS TO OBSTACLE YOU BEING CORRECT EXPERTS IS ONE THING. ORGANIZED CRIMINALS AND MORE ARE THE SAME EXPERT ARTICLES.”

Helpful Report

Posted 3 years ago

“the experts have full power but not to make the evaluations because the real expert is you .but they decide who he will sell in rings of faith Flock favors two French seller and I assume that his articles are the same photos same fingers and your articles never accepted , you can find them on eBay. together precious stones same thing seller chooses who to sell without respecting guidelines, expert fidalgo accepts gems with low carat crashes with reserve and does not accept certified low carat quality gems without mentioning certified gemmogi that with a trivial sheet of paper sell low quality gems subject to what kind of platform it is, a perfect mafia-style organization”

Helpful Report

Posted 3 years ago

“Catawiki applies random rules to items for sale. Experts follow some internal rules and are rude and have poor knowledge of the field. Customers are not paying and Catawiki does nothing.”

Helpful Report

Posted 3 years ago

“Absolutely pointless site, every item offered is rejected by clueless "experts" Makes Ebay look great in comparison”

Helpful Report

Posted 3 years ago

Catawiki is rated 1.3 based on 632 reviews