Chris Bowers Reviews

Name: Chris Bowers
Rating: 4.16

4.2 Rating 398 Reviews

79 %

of reviewers recommend Chris Bowers

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4.2

Based on 398 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	3.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought quite a few fruit trees from them. Although some of the seem to be doing well, both of the plum trees are dead. I sent them an email about it I had no response from them at all. Looking at other reviews, all good as long as you don’t need their after sales care. If you do, you are on your own”

Chris Bowers 1 star review on 27th July 2024

Helpful Report

Posted 8 months ago

“Tree sold with rootball the size of grapefruit , all roots were deliberately cut very very short presumably to make it easier to package for delivery. Tree had no chance. Contacted for advise (not asking for compensation as it would be difficult to prove anyway) got rudeness and accusations. Aggressive and extremely defence character. Do not order from these cowboys if you are expecting even limited after sales service”

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Posted 8 months ago

“''.Absaloutely disgusting aftersales. AVOID. There are much better places to buy /”

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Posted 9 months ago

“They have a brilliant selection of fruit, but, as many other reviews have indicated, if things go wrong or you are not happy then don't expect a response, or if you get one don't expect it to be polite or sympathetic. Their "gold standard guarantee" appears to just be PR (maybe because the big corporate sellers offer this). I sent a politely worded request enquiring (not demanding) about a refund because some strawberries appeared to differ drastically from their description (in terms of their fruiting period), and I'll just quote the first few words of the opening sentence of their reply (only obtained after chasing them for a response) to give you a flavour of what you can expect: "That's an extraordinarily long winded e-mail...." They didn't even answer whether I could/could not get a refund. They just slated my reasoning and were really condescending. Consider carefully whether you want to deal with this if you have an issue! Conversley, RW Walpole have been great in my experience, huge selection and when something went wrong they were quick to reply and sorted it out.”

Helpful Report

Posted 10 months ago

“I made an order last week for lots of different varieties of strawberry plants and other soft fruit, as we are just starting out with a new veg garden. I received a confusing email a few days later saying that my order had been partially refunded, but simply copying my original order with no indication of what was being refunded… I gave them a call and it turns out that NONE of the strawberries are being delivered, even though there was nothing to say that stock was limited. Customer service didn’t say that they were out of stock, but the lady did say that they don’t like fulfilling orders with small quantities of lots of different varieties…..what??? Very disappointed. It took ages to choose all the varieties, what a waste of time! Hoping that the rest of the order will arrive with a problem.”

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Posted 10 months ago

“I will never buy from this company again. The tree I purchased online in december had failed to develop by May so I sent a polite email requesting replacement or refund under their 'Gold Standard Guarantee', which promises "If it fails to thrive or live up to your expectations we will replace or refund it". We had an exchange of emails in which they were terse and evasive and finally stopped replying. I now see that there are a number of other people who have left similar negative reviews.”

Helpful Report

Posted 10 months ago

Helpful Report

Posted 10 months ago

“Worst experience from a plant supplier. Packages arrived crushed, plants crushed and snapped, long wait for email replies. Poor attitude. Will never use again. Would have liked to issue 0 stars. False promises for delivery date.”

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Posted 11 months ago

“damaged sub standard plants hah you want replies to emails ? forget it”

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Posted 11 months ago

“ordered 4 trees I got 2. phone is never answered. I wish I would of known”

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Posted 1 year ago

“Awful company. Customer always right? Gone are those days with this company. I’ve written to them over two failed fruit trees ordered earlier this year and sending customer reference number, and just receive a pedantic and rude reply. My husband is a head gardener on a large Estate in Hampshire with many years of gardening experience. He is disgusted with their produce and the so called customer service. Please shop elsewhere. I wish I had. Hindsight is a wonderful thing.”

Helpful Report

Posted 1 year ago

“Extremely rude customer service. A polite enquiry concerning a missing item has led to a whole series of rude and tense exchanges. Willing to hide behind terse email exchanges but seem unable to be contactable over the phone. I would not recommend trading with this company. Ever.”

Helpful Report

Posted 1 year ago

“Ordered 4 difrent Blackberries , all 4 were the same and STILL waiting for a respose ! 3 Raspberries and not 1 true to what was ordered ! 6 friut trees 5 years ago and still waiting for friut ! I am 70 years old and trusted these crooks , they have robbed me of those years which I can never get back ! I've no dought that there will be a housing estate going up soon at the expence of us trusting mugs !!”

Helpful Report

Posted 2 years ago

“Ordered a large quantity of Strawberry plants that never arrived and despite numerous phone messages and emails, 2 years later no reply and no plants :(”

Helpful Report

Posted 2 years ago

“I've odered from this place several times, and unfortunately the most recent will be the last. The products are perfectly good, but whoever runs the customer service really enjoys taking their bad days out on customers. I tried to confirm what root stock some trees I had ordered were on, and they lied to me, so that I couldn't cancel the order before they arrived. When the wrong trees arrived, I waited 2 days for the rudest reply I think I've ever had direct from a company. Nothing about my emails was rude, but whoever replied must be having a very bad day, because they were essentially taunting me and calling me simple. Obviously I won't be buying from here again! I really wish I'd read reviews before buying, because clearly someone at this company needs to have customer service responsibilities taken away.”

Helpful Report

Posted 3 years ago

“Phoned and placed my order as I needed it sent to a different location and despite being very clear they sent it to the wrong address. Didn’t answer multiple emails or numerous calls to address the issue. I wish I had read others reviews prior to ordering”

Helpful Report

Posted 3 years ago

“My order was sent to the wrong country. Chris Bowers refused to accept fault, refused to send replacements and refused to refund. Had to get my money back through visa in the end. I will never buy from them again”

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Posted 3 years ago

“The 4' tree we ordered arrived as a 2' stick with virtually no rootball. We have tried contacting the company for a refund but no answer. Very disappointing experience.”

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Posted 3 years ago

“I purchased two plum trees (different varieties) and in the year after planting one produced a few flowers and thenthe leaves turned brown. I emailed Bowers for advice and three months later I’m still waiting. I wish that I had read these reviews before ordering. This company does not deserve to be in business. And as for five star reviews, I can’t see how these can be genuine.”

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Posted 3 years ago

“Apple tree on M26 rootstock, I don't think so. God alone knows what this twig is. Barely any roots at all and just an apple twig rooted(barely) in some compost, no graft at all. I've wasted enough time on these scammers, where are the trading standards officers? Thank the Lord I didn't spend too much with them.”

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Posted 3 years ago

Chris Bowers is rated 4.2 based on 398 reviews