Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.50

2.5 Rating 574 Reviews

36 %

of reviewers recommend Clarks Shoes

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Metrics

2.5

Based on 574 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

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“I have bought Clarks for 20 years. 2 bad experiences in a row with quality. Most recent is moccasin slippers for myself and wife. I am a senior. The laces keep coming undone, We step on the laces, and have tripped once. I solved the problem with crazy glue. Clarks are not inexpensive in Canada and the quality is no longer there.”

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Posted 3 years ago

“I have recently ordered clark sandals through Ajio and I'm unhappy with the product quantity. It's straps pinches the little toe and feel uncomfortable after an hour of wearing. I thought Clark is one of the most comfortable footwear and I've used it for the first time and I'm highly disappointed. I don't recommend this particular product.”

Clarks Shoes 1 star review on 18th October 2021

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Posted 3 years ago

“Years wearing Clarks and the shoes still look almost new. Some of them for daily use and it is amazing how they look and feel. I would recommend 100 % Obviously, proper use and care are important!”

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Posted 3 years ago

“Very poor customer service. Any product is only as good as their customer service. Good-by Clarks.”

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Posted 3 years ago

“Bought my 10 year old son school shoes last April . Last week after only 4 months and 3 weeks wear I noticed Both shoes had split where the lining meets the shoe . There is scarcely any wear on the sole or toes and it is clearly a manufacturing fault . Had his feet measured and he is the same size . Have bought school shoes for years from Clark’s but they insist it is normal wear . I used a different company today”

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Posted 3 years ago

“My 2-year olds shoes became extremely damaged at the toe after just two days! I emailed Clarks and sent photos but their customer service was appalling. I’ve never had that happen with any of the Start-rite shoes my toddler has worn in the past. Very disappointing and I’ll never purchase from Clarks again due to their customer service.”

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Posted 3 years ago

“Every pair of Clark’s slip ons fell apart at the seam. They just peeled them right off. Never had a shoe do that and they weren’t cheap either”

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Posted 3 years ago

“Appalling . Impossible to return items by hermes.request a return label talk to them on their chat system always closed even in stated opening hours. Had to travel 20 miles to use a printer in the end. No complaints phone no. Disgrace.”

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Posted 3 years ago

“I've been a Clarks customer for years. These were a really really good quality shoe in the past. In the last three years, I'm thinking I have bought about five pair of clogs/mules. The quality has suffered terribly which is why I have bought so many in three years. My shoes have fallen apart at the sole/heel. The material has either come untucked from the sole at the heel or the latest pair of Sillian have collapsed at the back heel. I am currently searching for another shoe. Don't waste your money on Clarks.”

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Posted 3 years ago

“Ordered school shoes to collect as I just had an operation, although they were instore, I couldn’t collect my order until 3 days later after school started. So I went to the shop and bought the shoes and requested a refund on my order, staff said I had to do it online . There was no option to request a refund online. I called the shop they said they couldn’t help it was all online. So I filled out a customer complaint form online which told me to wait 14 days. A week later no one in the shop can help I never had the shoes can’t get hold of customer Service don’t know how to get my £50 back. AVOID No longer any customer service!!”

Helpful Report

Posted 3 years ago

“What went wrong? What has gone wrong is the question. Quality has been completely sacrificed by this Company, and after 40 years as a happy customer, my tenure has ended. It’s a shame, but karma comes to all. Avoid for now. Cheers”

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Posted 3 years ago

“I got the Women's Cork latex footbed sneakers and they are a piece of garbage. It looks like a alot of trouble to return them and you have to pay shipping back to not sure China?”

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Posted 3 years ago

“After wearing the Clark’s cushion soft sandals for about two months, the split near the toe and I paid $65.00 I have had 1.00 flip flops that lasted for years! Clarks customer service very rude and not helpful, they appear to be in England. I am very disappointed with Clark’s and feel the quality was very poor.”

Clarks Shoes 1 star review on 30th August 2021

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Posted 3 years ago

“Just to said Adam attended my granddaughter fitting shoes and was excellent new his sizes and answers how they will be benefit my granddaughter I recommend him for any of recognision that you company have in place 10 out of 10. Sat 28th August 2021.”

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Posted 3 years ago

“Never got my shoes and the tracking number doesn’t work. I only get a message saying the store is unavailable.”

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Posted 3 years ago

“I ordered July 23, emailed the company because I did not receive my order. I received an email promptly stating my order was being shipped from China. Well, I received the sandals today I could have gotten a better product from any dollar store. Their was no shipping label to return them but they are not worth the postage. My flip flop are made of better materials. They should be ashamed of themselves to be called Clark USA.”

Clarks Shoes 1 star review on 23rd August 2021

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Posted 3 years ago

“Working behind a bar for 10+ hours a day I always wore Clarks shoes as they were so comfortable. Upon my retirement I continued with my faith in Clarks. However, I can only think that they have now outsourced their production to another Country (probably beginning with 'c') Although these have been in the wardrobe for a few years they are like new. I will share photographs before I put them in the bin!!”

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Posted 3 years ago

“Visited Clark’s in Reading. Wanted my daughter to get measured for school shoes. One person already measuring a child, while 6 staff stood round chatting. Store very quiet. Spoke to manager to ask if my daughter could be measured, she advised to get a ticket & wait. We waited, staff walked past, chatting & drinking from their water bottles. Looked at us & ignored us. Our turn to get measured did not come. We Gave up. Plenty of staff, but they could not be bothered. Very poor service.”

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Posted 3 years ago

“Clarks appear to have a deliberate policy of making their shoes so that they do not last very long. I appreciate that the days when they used Polyveldt soles are long gone (these soles lasted for ages and ages), but now I notice on my most recent purchase that they are also making the sole at the ball of the foot so very much thinner. Whilst the upper remains in good condition the sole becomes uncomfortably thin. Sadly, after a lifetime of buying Clarks shoes, I will be looking elsewhere in future. A once excellent company has been degraded by short-termism and taking advantage of decades of goodwill.”

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Posted 3 years ago

“Went to Clark’s Forestside (belfast) to get shoes fitted for my baby and the server mark was so lovely with the baby it can be very stressful getting a baby fitted for shoes but he was great.”

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Posted 3 years ago

Clarks Shoes is rated 2.5 based on 574 reviews