Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.50

2.5 Rating 571 Reviews

36 %

of reviewers recommend Clarks Shoes

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Metrics

2.5

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

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“My 2-year olds shoes became extremely damaged at the toe after just two days! I emailed Clarks and sent photos but their customer service was appalling. I’ve never had that happen with any of the Start-rite shoes my toddler has worn in the past. Very disappointing and I’ll never purchase from Clarks again due to their customer service.”

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Posted 3 years ago

“Every pair of Clark’s slip ons fell apart at the seam. They just peeled them right off. Never had a shoe do that and they weren’t cheap either”

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Posted 3 years ago

“Appalling . Impossible to return items by hermes.request a return label talk to them on their chat system always closed even in stated opening hours. Had to travel 20 miles to use a printer in the end. No complaints phone no. Disgrace.”

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Posted 3 years ago

“I've been a Clarks customer for years. These were a really really good quality shoe in the past. In the last three years, I'm thinking I have bought about five pair of clogs/mules. The quality has suffered terribly which is why I have bought so many in three years. My shoes have fallen apart at the sole/heel. The material has either come untucked from the sole at the heel or the latest pair of Sillian have collapsed at the back heel. I am currently searching for another shoe. Don't waste your money on Clarks.”

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Posted 3 years ago

“Ordered school shoes to collect as I just had an operation, although they were instore, I couldn’t collect my order until 3 days later after school started. So I went to the shop and bought the shoes and requested a refund on my order, staff said I had to do it online . There was no option to request a refund online. I called the shop they said they couldn’t help it was all online. So I filled out a customer complaint form online which told me to wait 14 days. A week later no one in the shop can help I never had the shoes can’t get hold of customer Service don’t know how to get my £50 back. AVOID No longer any customer service!!”

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Posted 3 years ago

“What went wrong? What has gone wrong is the question. Quality has been completely sacrificed by this Company, and after 40 years as a happy customer, my tenure has ended. It’s a shame, but karma comes to all. Avoid for now. Cheers”

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Posted 3 years ago

“I got the Women's Cork latex footbed sneakers and they are a piece of garbage. It looks like a alot of trouble to return them and you have to pay shipping back to not sure China?”

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Posted 3 years ago

“After wearing the Clark’s cushion soft sandals for about two months, the split near the toe and I paid $65.00 I have had 1.00 flip flops that lasted for years! Clarks customer service very rude and not helpful, they appear to be in England. I am very disappointed with Clark’s and feel the quality was very poor.”

Clarks Shoes 1 star review on 30th August 2021

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Posted 3 years ago

“Just to said Adam attended my granddaughter fitting shoes and was excellent new his sizes and answers how they will be benefit my granddaughter I recommend him for any of recognision that you company have in place 10 out of 10. Sat 28th August 2021.”

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Posted 3 years ago

“Never got my shoes and the tracking number doesn’t work. I only get a message saying the store is unavailable.”

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Posted 3 years ago

“I ordered July 23, emailed the company because I did not receive my order. I received an email promptly stating my order was being shipped from China. Well, I received the sandals today I could have gotten a better product from any dollar store. Their was no shipping label to return them but they are not worth the postage. My flip flop are made of better materials. They should be ashamed of themselves to be called Clark USA.”

Clarks Shoes 1 star review on 23rd August 2021

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Posted 3 years ago

“Working behind a bar for 10+ hours a day I always wore Clarks shoes as they were so comfortable. Upon my retirement I continued with my faith in Clarks. However, I can only think that they have now outsourced their production to another Country (probably beginning with 'c') Although these have been in the wardrobe for a few years they are like new. I will share photographs before I put them in the bin!!”

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Posted 3 years ago

“Visited Clark’s in Reading. Wanted my daughter to get measured for school shoes. One person already measuring a child, while 6 staff stood round chatting. Store very quiet. Spoke to manager to ask if my daughter could be measured, she advised to get a ticket & wait. We waited, staff walked past, chatting & drinking from their water bottles. Looked at us & ignored us. Our turn to get measured did not come. We Gave up. Plenty of staff, but they could not be bothered. Very poor service.”

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Posted 3 years ago

“Clarks appear to have a deliberate policy of making their shoes so that they do not last very long. I appreciate that the days when they used Polyveldt soles are long gone (these soles lasted for ages and ages), but now I notice on my most recent purchase that they are also making the sole at the ball of the foot so very much thinner. Whilst the upper remains in good condition the sole becomes uncomfortably thin. Sadly, after a lifetime of buying Clarks shoes, I will be looking elsewhere in future. A once excellent company has been degraded by short-termism and taking advantage of decades of goodwill.”

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Posted 3 years ago

“Went to Clark’s Forestside (belfast) to get shoes fitted for my baby and the server mark was so lovely with the baby it can be very stressful getting a baby fitted for shoes but he was great.”

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Posted 3 years ago

“Not recommended! Totally unreliable online shopping experience! The delivery estimation days in their website are misleading. It's been 20 days since my purchase. The customer support doesn't provide explanation for the delay or information on when I can expect my item. I also contacted the associated delivery company (Fedex) but same problem. Still do not know if/when I will ever receive the item I paid for. The customer support of clarks always responds with generic copy-paste emails; either bots or they do not even read the emails. I have also contacted them for a smaller issue in the past, to correct a phone number, and it was the same.”

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Posted 3 years ago

“Returns & refunds Very poor management of refunds i still haven't got my refund for items that returned provided with proof of receipt still no response its been over 14 days and very bad customer services. My whole have been customers for many years .”

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Posted 3 years ago

“#First I received wrong sized for what I ordered, I returned those shoes and after 13 days of return still waiting for the refund. #Again ordered the same shoes, this time got a correct sized shoe but faulty and damaged product I received. Returned this one also and waiting for the refund. I ordered both the pairs from clarks official website. Pathetic customer service ever seen. Also, I wrote 2 emails to customer support but did not receive reply on either of the mails.”

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Posted 3 years ago

“I am very happy with my purchase. They are just what I had hoped they would be.”

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Posted 3 years ago

“I bought 3 pairs of Clarks shoes- all the same style in black and brown. The looked well made and stylish with diagonal stitching across the leather. The first pair I wore fell apart after about 8 months and slit at the stitching. The second pair did the same in 2-3 months. The third pair has not been worn- I am thinking of giving them away. I wrote to customer service to complain, and they said they were not responsible and I should contact the vendor !!!!!Clarks used to be reputable and good quality- no longer”

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Posted 3 years ago

Clarks Shoes is rated 2.5 based on 571 reviews