Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.50

2.5 Rating 574 Reviews

36 %

of reviewers recommend Clarks Shoes

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Metrics

2.5

Based on 574 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

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“Delivery , or the lack of it Next day paid for and here we are 7 days later and no shoes - they haven’t even made it to delivery and I was out - haven’t even got that far - total disaster Hermes are a joke .”

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Posted 6 years ago

“If I could leave zero stars I would. The customer service is terrible and the communication via email is slow . I called to speak to an actual person to see if they could switch my shoes size from a 7 to a 7.5 before they shipped out and they said they could not do that and there was no way to call the warehouse which doesn't seem standard . I was on hold for over 10 minutes . I would not purchase again from this company simply because of the customer service... when I was finally able to reach someone by the name of Joe he was very rude and no one seemed genuinely interested in helping me. I spent over $100 on my clarks but very disapointed with my experience.”

Helpful Report

Posted 6 years ago

“I used to buy Clark's shoes often. I found a style I liked and bought 3 pairs, in different colors. I only buy leathers shoes and handbags, so I know they were sold as leather. THEY PEELED! Yes, they peeled. It was like there was some kind of membrane over a fabric. I've tried to call their customer service (while doing other things, on hold for 20, 30 + minutes) and tried to email them several times. THEY DO NOT DESERVE YOUR HARD-EARNED DOLLARS (OR POUNDS).”

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Posted 6 years ago

“I used to only buy Clark's until I found a pair I liked a lot so bought 3 pairs in different colors. They PEELED! It's like there must be some kind of membrane over fabric. They were supposed to be leather, but were not. I've emailed Clark's with NO response. I am presently on hold with their Customer Service (for past 13+ minutes; my phone tracks minutes). I know it's the holidays, but this company does not deserve our hard earned dollars. I'm trying to answer questions below, but you need to add options--that I've tried multiple methods to contact them, with no success. And they've NEVER responded. Again, this company does not deserve your hard earned dollars (or pounds).”

Helpful Report

Posted 6 years ago

“Clarks does not let you return items ordered online, even if canceled within the same hour because of their supposed super fast packaging and shipping speed. That's complete bullsh*t and a dirty way of doing business. People make mistakes online. I got 2-day shipping, but ended up receiving the shoes 7 days later. (Received them after I received the actual shoes I wanted which I had ordered 2 days after..) LET PEOPLE CANCEL THEIR ORDERS ONLINE, CLARKS IS SELFISH AND LAZY.”

Helpful Report

Posted 6 years ago

“A warning to all current & potential Clarks customers: their shoelaces are not covered under their warranty. You may be asking why that matters? Well, 3/5 pairs of shoes I've bought from this store have had their laces break/rip within the first month of use. This has never happened on any other shoe/brand I've owned - Nike, Timberland, Johnston & Murphy, etc... The worst part is: I've contacted both the store and corporate customer support about this, and both refuse to honor the warranty guaranteed on the back of their receipt: that you can return/exchange your product if not fully satisfied within 90 days of purchase. I was completely reasonable with Clarks saying all I expected was that they give me a store credit or refund me for the $5 I had to spend on laces elsewhere (as they didn't have any they could send me) . They refused. It's truly sad that a company would be so short sighted to throw away the hundreds of dollars of future business I would give them over the next few years over laces that probably cost them pennies to make. They don't stand behind their product, nor honor their warranty, so shop elsewhere and avoid this headache of a company.”

Helpful Report

Posted 6 years ago

“I bought a pair of Clarks Trigenic sandals at Sandton City in Johannesburg. The shop assistant was not particularly knowledgeable or helpful with regard to size and fit. The shoes (width D) were too wide for my narrow feet, but I thought I could shorten the fabric strap. Turns out it's almost impossible to achieve this. I have cut the fabric strap, so cannot return the shoes, and they are unusable. An expensive mistake. The colour range available in this shoe is limited to black and a pale pink. I didn't want black, so was restricted to the pale pink. A khaki or brown option would be more practical for me.”

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Posted 6 years ago

“Hey you guys should feel lucky to be able to even reach clarks customer service. I spent my last four days calling them at least twice a day and never got through. Do they even have any customer service??? I ordered a pair of shoes and never received them while UPS told me they were delivered. Now I can't even reach the damn Clarks!!!”

Helpful Report

Posted 6 years ago

“Sue Thompson in the clarks whitehaven shop really knows her produkts! She was able to tell me all about the boots I was interested in so I could make my decision later. Very pleasant experience. Will shop there again”

Helpful Report

Posted 6 years ago

“I have been dealing with the Clarks store in Andover for many, many years. During this time there have been a number of staff changes but on each and every occasion the new member of staff have been of a very high standard. The current staff, including the Manger, have been in post for at least the last seven years and do the company proud. To day I returned a pair of shoes where the sole had broken down. There was no issue and a replacement pair of shoes was both offered and accepted by me. During this last year Andover has seen the demise of several well known shops. Please do not let our small but very active, Andover Clarks store be on that demise list. A customer who has purchase very many pairs of shoes from this store and have always been extremely satisfied.”

Helpful Report

Posted 6 years ago

“Bought a boys school shoe at £40. Very disappointed the sole came unstuck from the upper after 6 weeks. Quality is not as it used to be. Will not be returning as very unhelpful manager.”

Helpful Report

Posted 6 years ago

“I spent good $$$$ on Clark shoes. I wore a pair last night to my grandson's birthday party in a nice restaurant....I was humiliated when they laterally fell off my feet, the soles falling apart and the uppers peeling off the soles. I had to tape them together with first aid tape. When I called they said they were over 3 years and too bad. I have had shoes & boots that were cheaper & lasted years beyond 3...I only wore them a half dozen times.”

Helpful Report

Posted 6 years ago

“I bought a shoes from Dubai Mirdif city center and after using it 2 times , i found out both shoes glue has a problem and it needs to be replace or fix , unfortunately when i went to Clarks shop they told me to go and fix it ina minute shop . I felt sorry to spend my money on a brand that they dont even accepting responsibility about any damages .”

Helpful Report

Posted 6 years ago

“Online order I paid a huge amount for a pair of boots and I never received it. The delivery note says that it was delivered but I did not receive it. I understand that sometimes these things can happen. I am angry only because Customer Service refuses to help. They don't return phone calls or reply to emails. PLEASE RESPOND.”

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Posted 6 years ago

“Didnt have shoes i wanted ...but found them for me in a shop local to me”

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Posted 6 years ago

“Kids shoes are so overly priced and the shoes aren't that great!! Will never be back!!”

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Posted 6 years ago

“Their shoes are unbelievably comfortable! Good service on delivery too.”

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Posted 6 years ago

“Staff in Harrow store were very polite and helpful. Bought shoes for high school and very happy with quality and price.”

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Posted 6 years ago

“In th e summer, i bought what I thought were great Keesha Luca loafers ready for the Autumn. Wore them all day last Saturday (for the first time--the heels of both shoes now click as I walk. I can 'click' them with my fingers when examining them closely Took them back to the shop--they cannot replace them so got a credit note! OK, but I really wanted this style, size and of course Clarks- They cost £34.00 too, not cheap- have looked on line but can't get the same anywhere. I am REALLY disappointed-have bought Clarkes all my life--now 72 years!”

Helpful Report

Posted 6 years ago

“As is known in the market, Clarks make it really easy for us parents to get measured shoes for our kids - they make it a good experience.”

Helpful Report

Posted 6 years ago

Clarks Shoes is rated 2.5 based on 574 reviews