Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.50

2.5 Rating 571 Reviews

36 %

of reviewers recommend Clarks Shoes

Company Reviews

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Metrics

2.5

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

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“I returned shoes and never received my refund. Now I'm out $72. I'll be filing a dispute with my credit card company and the BBB but this is all on my time. I'd be careful ordering from them because if your shoes don't fit you may never see a refund”

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Posted 11 months ago

“Since company bought out quality and fit have changed. I have sent for 2 pairs and found both too small and too narrow. Sole also looks unlike previous trainers bought too years ago. Poor quality. Another proud company gone down the tubes.”

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Posted 11 months ago

“Appalling company. They do not answer telephone calls. I have repeatedly been on hold for over 30 minutes and no response. The shops do not stock the boots I would like to buy. None of the discount codes they send ‘as a special customer’ do not work. What an abysmal company”

Helpful Report

Posted 11 months ago

“I have 4 gift cards for Clarks Shoes but no Clarks physical store anywhere near me. They have no way to use gift cards online, customer service will not help, you can't call them because no one answers the phone even when you are on hold for an hour. I have never seen such poor customer service.”

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Posted 11 months ago

“When Customer Service directed me to order in stores, managers in 2 stores nearby told me that they can't place order with gift card either. Ironically, both stores were selling gift cards. No sure why Clark's gift cards can't be used to order. I like Clark's shoes because they are comfortable. Now, I spent so much time but can't get my Christmas gift with my Clark's gift card. So disappointed with Clark's service”

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Posted 11 months ago

“Koop geen schoenen bij Clarks omdat bij retour zending je heel lang kunt wachten op restitutie van je geld . Betaald op 25 0ktober teruggestuurd op 30 oktober . Herhaaldelijk gebeld en gemaild. . Belofte gedaan dat ze het bedrag zouden terugboeken tot op heden niets ontvangen. Ik zal een incasso bureau hiervan op de hoogte stellen. We mogen wel betalen maar terugstorten helemaal niet.”

Helpful Report

Posted 11 months ago

“Bought school shoes on 0109, yesterday 2311 strap broke so today I took them back and exchanged them for a new pair no questions asked.”

Helpful Report

Posted 1 year ago

“Customer service stinks,total disregard towards customer,any problem they will direct you to go to your local store.Looks like they don’t need provide good customer service or maybe we are expecting to much!!!!”

Helpful Report

Posted 1 year ago

“I ordered 2 pairs of shoes online because they do “easy returns” and I need the narrow shoes which I can’t find in stores. This is the first time I ever ordered shoes online and it will be the last. One pair didn’t fit so I followed the procedure to return them and ordered and paid for the appropriate size. Big mistake because I have now paid double for my shoes. When I check the tracking of the return it says that Clark’s refused delivery. I called the Clark’s Canada number and they said that for some reason Canada post is not delivering their returns and that they are waiting for a reply to their inquiry about why this is happening. The rep also said that I should have received an email explains the situation but I didn’t. I’m feeling like I’ve been left in limbo. I will probably never get refunded. What a way to treat your customers.”

Helpful Report

Posted 1 year ago

“Purchased a pair of suede ankle boots from store in Bath. Assistant Sue could not have been more helpful.”

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Posted 1 year ago

“I buy school shoes for my son. Pay 32 pounds. After 3 week both shoes was damaged. His go just for shool and just for 3 weeks. So I have buy again new shoes for him.”

Helpful Report

Posted 1 year ago

“I love these shoes and have purchased slides,work shoes and dress shoes. I also want to let you know they will not last more than a couples of years. They will dissenagrate, break apart and bust open at the seams. So buyer beware.”

Helpful Report

Posted 1 year ago

“Bought a pair of Clark breeze sandals at Kohls the whole sole ripped. Neither Clark or Kohls would stand behind these shoes.”

Helpful Report

Posted 1 year ago

“The slippers started to fall apart within in two month of purchase and Clark's would not return or replace the defective product even though I had a valid receipt. Within 7 months of purchase the soles split so bad that they were unserviceable. I thought I splurge and but myself a good pair of slippers (so I thought) instead of the cheaper store brands. Never again will I waste my hard earned money on inferior merchandise. Quality service and quality products are a thing of the past with this company!”

Helpful Report

Posted 1 year ago

“The male assistant was very polite and he was also very helpful in finding my sandals. He had to go up three flights of stairs to bring 4 pairs of sandals to try. He could not do enough to help.”

Helpful Report

Posted 1 year ago

“St Austell, Cornwall. I had booked a back to school shoe fitting for 4 children. My 2 and my 2 nephews we entered to shop on time and one sales assistant was going to assist with all 4 children. There were 5 sales assistants in the shop. As one of the children was being seen to I asked another employee to get a shoe for another child. They asked if I was being served by the one sales assistant. So I answered that one of the children were being seen but it would speed up the process for them to help out as there were no other customers in the shop. When she had finished I asked if she could find a shoe for another child. She then huffed and said that we were confusing the system due to the person who was dealing with us was the only one who could deal with us and if more customers came in with bookings that it wouldn’t be fair. There was no one else in the shop. There was one employee who couldn’t assist as she “had to watch the door!” My daughter has wide feet and they were unable to accommodate finding shoes for her. When I asked for suggestions they explained that one pair was too big and the other was too small. When I went to pay for my sons shoes at the till the employee who was standing there said she wasn’t able to put the payment though as it needed to be the original person who measured. When I challenged this I was met with remarks about that being the system. I felt that it was very poor customer service and the whole system did not work. I had booked an appointment for 4 children and expected service for all children rather than one at a time. Especially as the shop was empty.”

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Posted 1 year ago

“We went to Clark’s Church Street store in Liverpool for my little girls school shoes on Wednesday 30th August. Mela was so helpful and gave great customer service and care. Nothing was too much trouble for her. Thanks very much Mela.”

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Posted 1 year ago

“First time buyer. Love flip flops and was thrilled to have a friend recommend clarks. Purchased in June, wear everyday. Love the thicker sole for extra cushioning. Unfortunately my sandals are splitting apart on the sides of heels where it looks like there was air pockets that made for the extra comfort and spring when first purchased. Very disappointed with quality”

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Posted 1 year ago

“Fell apart after a term. Stopped buying them as price no longer reflects quaility. I think the brand is on the way out. Lost its identity for quality”

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Posted 1 year ago

“Used to be a good brand. Poor quality control on the India made shoes. Completely useless customer service does not help at all. Overall a poor quality choice for the money”

Helpful Report

Posted 1 year ago

Clarks Shoes is rated 2.5 based on 571 reviews