Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.47

2.5 Rating 585 Reviews

35 %

of reviewers recommend Clarks Shoes

Company Reviews

Questions

Metrics

2.5

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Clarks Shoes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never again purchase Clarks again. As a Caribbean man I have always worn Clarks as school shoes and that is when Clarks were made in the UK with quality and now Clark’s are just trash. I have recent Clarks that have dry rotted and unable to withstand its time due to poor quality. Clarks and Ballys have been shoes made Caribbean school children have worn because of the high quality but now Clarks are trash and the company has lost their credibility for profits. Clarks you have lost a long time supporter.”

Helpful Report

Posted 2 years ago

“I just loved these little boots called Caroline Park, so i bought them...I wore them 2 times and realized the soles will not last very long at all...The soles at the heel were peeling down so quickly!!! I remember Clarks lasting forever !!! I was told they are no longer made in the UK...I paid lots for these little boots and they were on sale !!! RIP OFF...Ive seen better in Walmart lately!!! So disappointed :( Super crappy soles!!! & the upper part of the shoe is equal to Wamart shoes now...It was the style that caught my eye originally..I should have looked closer, but had to have them ordered in from other store..”

Helpful Report

Posted 2 years ago

“I have had 2 pairs of Clark’s slide-in clog style shoes completely fail where the top is sewn to the sole. Yes, they had been in the closet awhile while I had some foot issues. But for leather shoes to fall apart like that is ridiculous!”

Helpful Report

Posted 2 years ago

“Clarks changed footbeds. They are no longer smooth inside. Have lines. I have neuropathy and these lines hurt my feet. Was the only brand I could wear. In the process of finding another brand I can wear.”

Helpful Report

Posted 2 years ago

“Waiting on refund for over 3 weeks. Nobody answers the phone… follow every prompt just to get a live person to no avail. No customer service email I can find either.”

Helpful Report

Posted 2 years ago

“My recently late Mother bought me a pair of my favorite Clark's Cloudsteppers Flip flop for my Birthday in Aug 2022. She passed away less than a month later. I loved those shoes. The patent leather black Cloudsteppers size 8! I live in Minnesota and lets face it we don't wear flip flops past August. I wore a few times and loved them just like I loved all my other pairs. My parents lived in FL so I brought them with on our Christmas vacation to visit. By end of week my one toe pulled out of the flip flop and ruined my favorite pair. I have had these shoes before and my very first pair outlived my newest pair. 😒 my most important pair. Sad. I have bought so many pairs of shoes from this awesome company. What can we do about my favorite pair?”

Helpful Report

Posted 2 years ago

“helped me to wear the most comfortable business- high heals It is difficult to find shoes that fit my feet for office and business meetings. I tried many and only Clarks shoes worked with me. I am using Clark now for 8 years”

Helpful Report

Posted 2 years ago

“I'm a disabled lady who need a pair of trainers to wear with my ankle splints The lady in the shop was so helpful and caring she took her time with me she help me to put my splints in the trainers and even help me to put my trainers on she was so caring and helpful I felt really happy she even packed my bag for me this lady is truly lovely I will defo shop there again”

Helpful Report

Posted 2 years ago

“Visited Clarks in Gt Yarmouth Norfolk this afternoon. I wanted to support the shop as it is one of the few decent shops in the area, and i'm glad i did. I was with my 2 year old granddaughter and with the help of Sophia the sales assistant we found the perfect pair. Ivy was measured to ensure correct size, and we were offered 5 different styles. Chose the denim and heart design. I was then offered the discount if i needed a pair of shoes/boots for myself, but i couldn't find anything i needed. I did purchase the protective spray for Ivys boots though. Both ladies were really helpful, and i will certainly support local Clarks instore again. Many thanks 😊👍🏻. Sally”

Helpful Report

Posted 2 years ago

“I can't keep them on. They're way too big and flop on my feet. I tried an insert. No good. I now have a sock stuffed in the toe of the shoe but it hurts my toes when I walk. WHAT HAS HAPPENED TO THIS COMPANY? CLARK SHOES USED TO BE SO GOOD.”

Helpful Report

Posted 2 years ago

“Shockingly poor customer services. I ordered shoes online, not received, can't get a refund. Impossible to phone anyone and email contact gone quiet. I would never order online again.”

Helpful Report

Posted 2 years ago

“Clarks shoes the Moor Sheffield excellent customer service. Two of the members of staff went the extra mile in sourcing the boots I wanted. Very grateful amazing young team!”

Helpful Report

Posted 2 years ago

“I ordered three pairs of shoes and they sent me the shoes with a shipping detail of the cost and they overcharged me twice as much for a pair of sandals and I can't get a hold of no one”

Helpful Report

Posted 2 years ago

“This has bees so unfair, my daughter gave me a Clark’s voucher for Christmas 2021 for £50. I had several problems in my life and then came the pandemic I move address and as you know all things on transport of address go a little under control. I found the voucher and I went to the shop to purchase a pair of shoes, they told me that the voucher has pass the date ( what it is no food) I wrote to them presenting my situation the haven’t bother to answer , so they got the money plus interest and they do not had a minimum consideration. ,do not buy nothing or get vouchers”

Helpful Report

Posted 2 years ago

“Boots fell apart after two weeks customer service won’t help because they were bought at Boscovs”

Helpful Report

Posted 2 years ago

“Hello brought a pair of reduced trainers in Southampton they had creases on the side of trainer shoe asked if they had another pair the assistant looked and said they are the only pair so I asked if there could be a bit of a discount because of creases the assistant asked the manager who took one look at me continual to talk to me abruptly no they are cheap enough and that's the way they are the assistant that was serving me was absolutely lovely there was a moment of silence I purchase them this was on the Friday the 13th in store late afternoon about 3 - 3 45 rougthly manager short brown hair I can't believe someone could have spoken to me in such a horrible attitude towards me shopping experience should be a pleasant experience”

Helpful Report

Posted 2 years ago

“Unbelievable,but the " Clarks-Saga" is continued-as I wrote in my first review, I wait for the refund since the end of November. In the beginning I received a few emails from Miguel/ Clarks that my request for refund will be taken care,but the last four weeks no one reacts any more. About five days ago I received a message from DHL delivery, that a parcel from Clarks is on its way to my adress.(Probably the same, not fitting shoes :the left one seize 6.5, the right 7.0) and Im requested to pay again taxes . Of course I let Clarks know, that I didnt order it and not willing to receive it. And of course didnt get any answer.I WANT MY MONEY BACK !!!!!!!!!!!!!! I ask anyone who considers to buy Clarks, to think twice before doing so, there are other shoe companies.You will spare yourselve a lot of trouble Maty”

Helpful Report

Posted 2 years ago

“Clarks customer service should be ashamed to to call itself "service"!!!! I still wait to be refunded for a pair os shoes I sent back on 27/11/22-was sent shoes with two different seizes. My advice to everybody DON'T BUY CLARKS!!! Very, very bad service!! Matty”

Helpful Report

Posted 2 years ago

“I returned the boots I ordered on December 6th and it’s January 3 and still no credit refund. Tried calling several times and no customer service. Absolutely the worst customer service I’ve experienced. Do no order from Clark’s ever!!”

Helpful Report

Posted 2 years ago

“We were served by Jack at the Telford Store (He is usually at the bham store and it is a manager). He was incredible with our daughter who won't even let people touch her feet. Fantastic subject knowledge. We left with 2 pairs of shoes for her and a pair for me. Top level customer service. Will definitely return.”

Helpful Report

Posted 2 years ago

Clarks Shoes is rated 2.5 based on 585 reviews