Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.49

2.5 Rating 578 Reviews

35 %

of reviewers recommend Clarks Shoes

Company Reviews

Questions

Metrics

2.5

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Clarks Shoes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“helped me to wear the most comfortable business- high heals It is difficult to find shoes that fit my feet for office and business meetings. I tried many and only Clarks shoes worked with me. I am using Clark now for 8 years”

Helpful Report

Posted 1 year ago

“I'm a disabled lady who need a pair of trainers to wear with my ankle splints The lady in the shop was so helpful and caring she took her time with me she help me to put my splints in the trainers and even help me to put my trainers on she was so caring and helpful I felt really happy she even packed my bag for me this lady is truly lovely I will defo shop there again”

Helpful Report

Posted 1 year ago

“Visited Clarks in Gt Yarmouth Norfolk this afternoon. I wanted to support the shop as it is one of the few decent shops in the area, and i'm glad i did. I was with my 2 year old granddaughter and with the help of Sophia the sales assistant we found the perfect pair. Ivy was measured to ensure correct size, and we were offered 5 different styles. Chose the denim and heart design. I was then offered the discount if i needed a pair of shoes/boots for myself, but i couldn't find anything i needed. I did purchase the protective spray for Ivys boots though. Both ladies were really helpful, and i will certainly support local Clarks instore again. Many thanks 😊👍🏻. Sally”

Helpful Report

Posted 1 year ago

“I can't keep them on. They're way too big and flop on my feet. I tried an insert. No good. I now have a sock stuffed in the toe of the shoe but it hurts my toes when I walk. WHAT HAS HAPPENED TO THIS COMPANY? CLARK SHOES USED TO BE SO GOOD.”

Helpful Report

Posted 2 years ago

“Shockingly poor customer services. I ordered shoes online, not received, can't get a refund. Impossible to phone anyone and email contact gone quiet. I would never order online again.”

Helpful Report

Posted 2 years ago

“Clarks shoes the Moor Sheffield excellent customer service. Two of the members of staff went the extra mile in sourcing the boots I wanted. Very grateful amazing young team!”

Helpful Report

Posted 2 years ago

“I ordered three pairs of shoes and they sent me the shoes with a shipping detail of the cost and they overcharged me twice as much for a pair of sandals and I can't get a hold of no one”

Helpful Report

Posted 2 years ago

“This has bees so unfair, my daughter gave me a Clark’s voucher for Christmas 2021 for £50. I had several problems in my life and then came the pandemic I move address and as you know all things on transport of address go a little under control. I found the voucher and I went to the shop to purchase a pair of shoes, they told me that the voucher has pass the date ( what it is no food) I wrote to them presenting my situation the haven’t bother to answer , so they got the money plus interest and they do not had a minimum consideration. ,do not buy nothing or get vouchers”

Helpful Report

Posted 2 years ago

“Boots fell apart after two weeks customer service won’t help because they were bought at Boscovs”

Helpful Report

Posted 2 years ago

“Hello brought a pair of reduced trainers in Southampton they had creases on the side of trainer shoe asked if they had another pair the assistant looked and said they are the only pair so I asked if there could be a bit of a discount because of creases the assistant asked the manager who took one look at me continual to talk to me abruptly no they are cheap enough and that's the way they are the assistant that was serving me was absolutely lovely there was a moment of silence I purchase them this was on the Friday the 13th in store late afternoon about 3 - 3 45 rougthly manager short brown hair I can't believe someone could have spoken to me in such a horrible attitude towards me shopping experience should be a pleasant experience”

Helpful Report

Posted 2 years ago

“Unbelievable,but the " Clarks-Saga" is continued-as I wrote in my first review, I wait for the refund since the end of November. In the beginning I received a few emails from Miguel/ Clarks that my request for refund will be taken care,but the last four weeks no one reacts any more. About five days ago I received a message from DHL delivery, that a parcel from Clarks is on its way to my adress.(Probably the same, not fitting shoes :the left one seize 6.5, the right 7.0) and Im requested to pay again taxes . Of course I let Clarks know, that I didnt order it and not willing to receive it. And of course didnt get any answer.I WANT MY MONEY BACK !!!!!!!!!!!!!! I ask anyone who considers to buy Clarks, to think twice before doing so, there are other shoe companies.You will spare yourselve a lot of trouble Maty”

Helpful Report

Posted 2 years ago

“Clarks customer service should be ashamed to to call itself "service"!!!! I still wait to be refunded for a pair os shoes I sent back on 27/11/22-was sent shoes with two different seizes. My advice to everybody DON'T BUY CLARKS!!! Very, very bad service!! Matty”

Helpful Report

Posted 2 years ago

“I returned the boots I ordered on December 6th and it’s January 3 and still no credit refund. Tried calling several times and no customer service. Absolutely the worst customer service I’ve experienced. Do no order from Clark’s ever!!”

Helpful Report

Posted 2 years ago

“We were served by Jack at the Telford Store (He is usually at the bham store and it is a manager). He was incredible with our daughter who won't even let people touch her feet. Fantastic subject knowledge. We left with 2 pairs of shoes for her and a pair for me. Top level customer service. Will definitely return.”

Helpful Report

Posted 2 years ago

“This is truly the worst company I have ever dealt with. I returned two pairs of shoes from an online purchase on 04 November 2022 and it is now 28 December and I still have not been credited for the return. I have called twice and spent probably an hour total on hold and still have not spoken with anyone one.”

Helpful Report

Posted 2 years ago

“I called the customer service number and waited for more than an hour, still no one answered, and my refund never came back, and I couldn't contact anyone to solve the problem at all.”

Helpful Report

Posted 2 years ago

“I ordered 2 pairs of shoes, they sent me a pair I didn't order. I returned it and got a partial refund stating that they only received one pair. I called customer service twice and hold for more than an hour before I hang up. No more clarks for me.”

Helpful Report

Posted 2 years ago

“I ordered a pair of boots and after wearing them once they are all scuffed up. I have been trying to call their customer service line for a week and no one picks up. They attached a return label with the order but since I've already worn them once I'm afraid they won't reimburse me if I return them through the mail. It's become clear that they aren't interested in hearing anything their customers have to say. I will never buy another pair of Clark shoes. How can you put a number on your company website and NOT answer it.”

Helpful Report

Posted 2 years ago

“Bought a pair of waterproof boots and they totally failed !!! Clark customer service said they would NOT replace boots ( 6 months old ) and would only give me a $30 coupon. Clarks has gone downhill over the years. My wife and I will NEVER support this company again.”

Helpful Report

Posted 2 years ago

“My shoes were on recall. Have been trying to get customer service to help since my local store went out of business. All I get is the run around saying they received my email. Great shoes but I won't buy anymore from them.”

Helpful Report

Posted 2 years ago

Clarks Shoes is rated 2.5 based on 578 reviews