Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.50

2.5 Rating 571 Reviews

36 %

of reviewers recommend Clarks Shoes

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Metrics

2.5

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to get shoes for 3 kids and Edgar at the Derby Derbion branch was brilliant and went above and beyond to help us and got us exactly what we wanted and gave us good advice too.”

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Posted 1 year ago

“I have worn Clark's shoes for years and found them to be of high quality. However, my recent purchase of sandals was very disappointing. The adjustment strap was so short I could not close it. The leather was very stiff and cheaply made. I will not order Clarks online again.”

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Posted 1 year ago

“Quality of product is very bad... the so-claimed Leather is poor quality and has changed color rendering my product non-usable. Waste of money buying Clarks shoes... see pics for validation. Over and above that when I approached the Customer service for a solution, they quoted a 90 day warranty and nothing can be done now.”

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Posted 1 year ago

“I brought a pair of Clarks from Macy's and the quality is horrible they're ruined in less than a month and they refuse to do anything about them telling me I've to contact Macy's why when Macy's just sell them for Clark I'm very disappointed and will never buy another pair of Clarks”

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Posted 1 year ago

“Clarks shoes soles detached after 9 months…”

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Posted 1 year ago

“Their online store suck, no flexibility given. 1. After I realize I buy wrong shoe size, I quickly write an email to ask for change of size, and they replied 2 days later and say due to their backend process, they are unable to change. 2. Once the item arrived, I cannot bring it to any outlet to do the exchange, instead, I need to fit their time to arrange for collection, ( they can only collect 9-5 workday, which is unreasonable for people staying alone), and u need to wait 30 days for them to verify the status, and another 30’days for refund. 3. They don’t even have a proper live chat session to contact or leaving review, they are kinda ignorant on their online store business.”

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Posted 1 year ago

“Any sandal I liked was sold out in May (Size 7.5.) Most never came in stock again. Middle of June has only left overs (tat) on sale. This leaves the rest of the summer with little to sell and no choice for customers I suppose hundreds of boot styles will fill the shelves before summer holidays begin. Have you ever considered starting summer styles later by a month maybe? Then you could sell summer shoes in THE SUMMER. Wow! Revolutionary!”

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Posted 1 year ago

“Sandals are expensive and fell apart less than a month of wear.”

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Posted 1 year ago

“I have worn Clarks shoes since I was a young child. That's well over 50 years. Whenever I do find a store now I always walk away empty handed. The quality has gone. I would put the quality of the offerings on a par with Shoezone but not at Shoezone prices. Cheap lightweight tat is what is on offer today. The sturdy Clarks shoe has gone. No wonder most of the stores are gone now too. It seems extremely bad management decisions have been made in recent years. It is such a shame.”

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Posted 1 year ago

“We were helped by Dani today at Rushden Lakes (6/6/23) I was so pleased that Dani pointed out that the shoes I wanted came in a wider fit that fitted me perfectly, thankyou very much for your help Dani and for her help in purchasing my husbands trainers.”

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Posted 1 year ago

“I’ve shopped for Clarks shoes for several years after my podiatrist recommended them. They’re high quality comfortable footwear. A plus! Linda White”

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Posted 1 year ago

“The wrong shoes were shipped to us-- and we've been trying for practically weeks now to try and just get a hold of them, but their customer service is non-responsive. Just today we've been on hold for 30+ minutes on two different occasions, long enough that their customer support hours literally passed. Absolutely awful :(”

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Posted 1 year ago

“In Stevenage Clark’s store there is a delightful young lady with a sweet smile called Gracie who managed to find a perfect fitting shoe for me without any trouble So lovely to find a happy youngster.”

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Posted 1 year ago

“I’ve worn Clark’s flip flops for years the quality is not there anymore. Makes me sad”

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Posted 1 year ago

“I ordered 2 pr of sandles. Not cheap. Rec'd 3 wks later...such garbage. I could not believe they were Clarks. I trusted Clarks name. Nowhere on them do they indicate Clarks. I think I was scammed by believing the ads on FB. Never again. I can't even give them away. So very hurt and disappointed. And $80.00 poorer.”

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Posted 1 year ago

“Address shows as Mississauga but then 3 weeks to get any shipping info and told order is stuck in customs.”

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Posted 1 year ago

“Big thanks to Mary in the Ipswich store today! She helped us to pick our sons first shoes. She was both professional and friendly and made it such a lovely experience from measuring his feet to giving advice. My son loves his shoes! Thank you Mary, a credit to Clarke’s!”

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Posted 1 year ago

“They do not comply with their return policy. I returned the products on March 14, it's April 24 and they still haven't refunded my money”

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Posted 1 year ago

“Worst shoes I have ever seen. Misrepresented on their website, the product that you receive is nothing like what they advertise. The cheapest, worst construction. Single layer of fabric poorly sewn onto a cheap plastic sole. Don't bother. Don't waste your money. The pictures show the boot as they advertise it and the boot that I received.”

Clarks Shoes 1 star review on 19th April 2023

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Posted 1 year ago

“Great service from Chanel at Newark Clarks today, 18.04.23. The advice Chanel gave for my 14month old granddaughter was checked out with the manager who supported the advice given. I would highly recommend Chanel’s customer service to anyone.”

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Posted 1 year ago

Clarks Shoes is rated 2.5 based on 571 reviews